Did you check my earlier response:
Last week I upgraded a customer from 3.0.6 or so to 3.0.9. I had the
same issue you described. It turned out there was a DTL file in
Kernel/Output/HTML/Standard/AdminSysConfig.dtl and also a file called
Kernel/Output/HTML/Standard/AdminSysConfig.dtl.rpmnew. When
Hi Robert,
to make this clear (at least to me):
On 28.07.2011, at 00:29, Robert Woodworth wrote:
> I don't get a pull down box.
> That's the problem
>
> DASHBOARD TICKETS STATISTICS CUSTOMERS ADMIN
> SysConfig
> Result
> Please enter a search term to look for settings.
>
> This is ho
...@otrs.org] On Behalf Of
Renée Bäcker
Sent: Tuesday, July 26, 2011 6:17 AM
To: otrs@otrs.org
Subject: Re: [otrs] making sysconfig work from web gui
Hi Robert,
On 26.07.2011 03:51, Robert Woodworth wrote:
> Other problem:
> I can manually send mail, no problem, but OTRS cant.
> No erro
ons about OTRS.
Subject: Re: [otrs] making sysconfig work from web gui
Hi Robert,
> In the "System Admin" box on the lower right of the screen, there is a sub
> entry "Sysconfig"
> Its is this "Sysconfig" that does not give me anything to click on.
are you su
Hi Robert,
> In the "System Admin" box on the lower right of the screen, there is a sub
> entry "Sysconfig"
> Its is this "Sysconfig" that does not give me anything to click on.
are you sure that you're not missing the pulldown menu on the left side, just
below the search box? You could click o
trs.org] On Behalf Of
Xiaoxing Meng
Sent: Tuesday, July 26, 2011 2:53 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] making sysconfig work from web gui
Hi there,
There is a drop down menu in the left of the SysConfig page under which
"Navigate by selecting config gr
Hi Robert,
On 26.07.2011 03:51, Robert Woodworth wrote:
> Other problem:
> I can manually send mail, no problem, but OTRS cant.
> No errors in the mail log, in fact no mention that it even tried in the mail
> log.
>
> Im running postfix with sasldb authentication.
> As I said, mail works from comm
Last week I upgraded a customer from 3.0.6 or so to 3.0.9. I had the
same issue you described. It turned out there was a DTL file in
Kernel/Output/HTML/Standard/AdminSysConfig.dtl and also a file called
Kernel/Output/HTML/Standard/AdminSysConfig.dtl.rpmnew. When I copied
the latter on the former th
Behalf Of Robert
Woodworth
Sent: mardi 26 juillet 2011 03:52
To: 'User questions and discussions about OTRS.'
Subject: [otrs] making sysconfig work from web gui
I finally got this thing up and working with OTRS3 on Ubuntu10.
Incoming mail created tickets in the raw queue.
Im happy about th
Hi Robert,
Regarding Sysconfig, on the left hand side of the display there should be a
drop down box.
Select 'Ticket' from the drop down and you'll be shown all the subgroups
that contain options relating to Tickets.
Click on one of the subgroups and you be shown the options for that
particular su
I finally got this thing up and working with OTRS3 on Ubuntu10.
Incoming mail created tickets in the raw queue.
Im happy about that.
2 more problems:
First, how do I use the "sysconfig" option from the web gui ?
When I click on it, I get this:
SysConfig
Result
Please enter a search term to look
11 matches
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