I'm currently setting up an OTRS implementation. When creating a new ticket
as a customer I was hoping it would send me an email on outlook, but it
appears it will only show as a notification if I log into OTRS. Is there a
way to have an email sent to me if a new ticket has been created?
There is, read the auto answers chapter of the manual
http://doc.otrs.org/2.3/en/html/x1010.html
2009/2/4 Aaron Rabinowitz rabin...@gmail.com
I'm currently setting up an OTRS implementation. When creating a new ticket
as a customer I was hoping it would send me an email on outlook, but it
Hmm, I was looking for a notification to me. I dont want to have to be
signed into otrs all day to view tickets, I want an email sent to me saying
something along the lines so and so customer has created a ticket after a
ticket is created. your link did point me here
2009 9:13 a.m.
To: User questions and discussions about OTRS.
Subject: Re: [otrs] new ticket not generating email notfication
Hmm, I was looking for a notification to me. I dont want to have to be signed
into otrs all day to view tickets, I want an email sent to me saying something
along
