Re: [otrs] no change state ticket (new open)

Good morning, Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von DM_Julio Angulo > Good morning, I have a question, I would change the behavior of OTRS, the > following occurs: an agent and attended and confirmed with the client > completing a ticket, but after a while th

Re: [otrs] no change state ticket (new open)

http://www.google.com/search?q=site:forums.otrs.org+reopen+closed+ticket ACLs on the website can help prevent reopen, as well as SysConfig options. On Tue, Mar 29, 2011 at 12:35 PM, DM_Julio Angulo wrote: > Good morning,

[otrs] no change state ticket (new open)

Good morning, I have a question, I would change the behavior of OTRS, the following occurs: an agent and attended and confirmed with the client completing a ticket, but after a while the client sends a mail using the last post used by OTRS , which makes the ticket back to the open state and reset t