Is there a way to set debug mode to check this.
I set debug 9, in config.pm but not showing logs.
On 29-04-2013 PM 01:54, Steven Carr wrote:
So you'll need to work through the code like I did and find out where
they get chopped. (hint: start with the PostMasterMailbox script)
On 29 April
Sorry
I put at the end, and did not work, now put after DB configuration
getting logs. But still not in too details. Is there any other than
level 9 ?
On 01-05-2013 PM 02:31, Darshak Modi wrote:
Is there a way to set debug mode to check this.
I set debug 9, in config.pm but not showing logs.
Thanks a lot sir,
This worked for HTML mails. But not for mails sentas text only.
On 28-04-2013 PM 02:25, Steven Carr wrote:
So if you look at the actual OTRS code, the optimising starts there...
https://github.com/OTRS/otrs/blob/rel-3_2/Kernel/System/HTMLUtils.pm#L157
and also
So you'll need to work through the code like I did and find out where they
get chopped. (hint: start with the PostMasterMailbox script)
On 29 April 2013 09:03, Darshak Modi darshak.m...@elitecore.com wrote:
Thanks a lot sir,
This worked for HTML mails. But not for mails sentas text only.
See the outputof notification sent to agent, the original mail sent was
text only. See the spaces between lines removed.
**Snap of Email*** test
test
test
test
test
* 1 FETCH (FLAGS (\Seen \Recent)
***
On 27-04-2013 PM
So if you look at the actual OTRS code, the optimising starts there...
https://github.com/OTRS/otrs/blob/rel-3_2/Kernel/System/HTMLUtils.pm#L157
and also
https://github.com/OTRS/otrs/blob/rel-3_2/Kernel/System/HTMLUtils.pm#L528
If you don't want it to do that then modify the code, though make
No. It's not intended to do this, either. The point is that the agent will
get an idea of the ticket, go to the website, and handle it.
On Sat, Apr 27, 2013 at 12:37 AM, Darshak Modi
darshak.m...@elitecore.comwrote:
In notifications sent by OTRS to agents, I include complete email body,
But
Thanks a lot. and yes you are right its not intended.
However, my understanding is, if there is good functionality , it can
convert to text, but I see no logic to reformat/removing spaces.
This may also help if we send notification to customer where the body
remains unchanged.
Is it
How do you know the conversion is removing spaces/lines? Have you looked at
the text version of the email to compare? If there is no text version of
the email then how were multiple lines/spaces encoded in the HTML version
of the email?
OTRS converts all incoming emails to plain text and stores a
In notifications sent by OTRS to agents, I include complete email body,
But OTRS by default formats it , removes all spaces between lines .
Is there a way to stop this? OTRS will convert to text, but it should
not reformat it.
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