I agree. It sounds like you already have this information anyway. Why not
link to it?
On Wed, Aug 29, 2012 at 9:16 AM, Steven Carr wrote:
> It's not a case of just altering files, the level of information you
> require capturing is going to take a lot of configuration and customisation
> of OTRS
It's not a case of just altering files, the level of information you
require capturing is going to take a lot of configuration and customisation
of OTRS. DynamicFields will go so far to assist you with being able to
capture that but I would seriously look at whether OTRS is the right
solution for y
This is what I want the ticket to look like. I am running on a windows 2003
system running OTRS 3.1
I need to know which files to alter so I can make it look like this.
Phone Ticket / WalkIn Screen.
Call Number: System Assigned
Assigned to
Official (system automatic)
Region
District
Loca
