Dear Viktor,
sry, I do not see your point if you want to have the reply-to address always be
the support@ one... ;-)
Am I confused ??
Cheers, Nils
On 03.03.2011, at 08:15, Eszenyi Viktor wrote:
> Thanks for the reply. The main reason for the two address is that we use
> support@ for "traditi
Hi,
Thanks for the reply. The main reason for the two address is that we use
support@ for "traditional" two-way communication with the customers, and
that's the mail address fetched by OTRS, while otrs@ is used only for
one-way notification. So in case the customer wants to reply, the
"reply-
Dear Viktor,
why do you not send your emails directly from support@ ??
Cheers, Nils
On 02.03.2011, at 16:33, Viktor Eszenyi wrote:
> I've been searching for solution for a day now, in archive and forums, but I
> couldn't find a method to set the notification mail's "Reply-To" field.
> We're u
Hi all,
I've been searching for solution for a day now, in archive and forums, but I
couldn't find a method to set the notification mail's "Reply-To" field.
We're using OTRS 3.0.6, the specific use case is that we send notification
emails to customers (through SMTP) about almost everything, from t
