Re: [otrs] send mail on ticket close

Hi Alan, Alan McKeown schrieb: All, I created an email ticket yesterday and the customer was sent the ticket number. However when I closed the ticket no email was sent. I would have expected this to happen. Is there some configuration that needs to be put in place for this to work. This is

[otrs] send mail on ticket close

All, I created an email ticket yesterday and the customer was sent the ticket number. However when I closed the ticket no email was sent. I would have expected this to happen. Is there some configuration that needs to be put in place for this to work.   Regards   Alan.   Alan Mckeown