Re: [otrs] Sorting tickets in queue

Hi Nils, Thanks for reply. I already selected TicketFreeTime1 field as default sort criteria. As I understand OTRS sorting tickets by "default sort criteria" after sort by priority is done. Is it possible to disable sort tickets by priority? Nils Leideck - ITSM wrote: Hi, On

Re: [otrs] Sorting tickets in queue (Nils Leideck - ITSM)

And what about sorting tickets via a field that has been added in a theme. I created a new theme and added the "created" field as new column. Users really like this as they can sort the tickets to know which one has been last modified. But I don't have the created field in the drop list in the

Re: [otrs] Sorting tickets in queue

Hi, On 07.05.2010, at 09:46, Gazizov Andrey wrote: > Guys, does anybody know how I can disable automatically sorting tickets by > priority in queue (medium view)? I'm using sorting tickets by TicketFreeTime1 > field and when a new ticket has created with priority different of the rest > it aut

[otrs] Sorting tickets in queue

Hi all! Guys, does anybody know how I can disable automatically sorting tickets by priority in queue (medium view)? I'm using sorting tickets by TicketFreeTime1 field and when a new ticket has created with priority different of the rest it automatically moved on the top. It's very inconvenien

[otrs] Sorting Tickets

I am trying to change the way that the Queue is sorted by default (not by clicking the sort button) so that I can see all tickets from a specific Customer ID all together. I saw that if you go into the sysconfig and the Ticket::Frontend::Agent::Ticket::ViewQueue you can change the sort to Age, Prio

[otrs] sorting tickets

Please I need help sorting tickets on the otrs according to received date   Please advice   Thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.or

Re: [otrs] Sorting Tickets

Hello Alvaro, It looks like I may have been over-enthusiastic with copy and paste, as 'st.change_time ASC' is listed twice. Please can you try: $Self ->{DefaultQueueSortOrder} = 'st.change_time ASC, > st.ticket_priority_id DESC, ts.name = "open" DESC, ts.name = "en_tramite" DESC, ts.name = "n

Re: [otrs] Sorting Tickets

Hello all: I've got a question for all but specially to Graeme: I Use the modifications that you say, but I've got a trouble, the sentence that I add to Kernel/Config.pm is the following -CODE $Self ->{DefaultQueueSortOrder} = ' st.change_time ASC, st.ticket_priori

Re: [otrs] Sorting Tickets

thanks a lot. Alvaro. Graeme Brough wrote: Hello, We reorganised our tickets by doing the following: Amend the Kernel/Config.pm by adding: $Self->{DefaultQueueSortOrder} = 'st.change_time ASC, st.ticket_priority_id DESC, ts.name = "New" DESC, ts.name lik

Re: [otrs] Sorting Tickets

Hello, We reorganised our tickets by doing the following: Amend the Kernel/Config.pm by adding: $Self->{DefaultQueueSortOrder} = 'st.change_time ASC, st.ticket_priority_id DESC, ts.name = "New" DESC, ts.name like "In%" DESC, ts.name like "Awaiting%" DESC, ts.name like "Pend%" DESC, st.until_ti

[otrs] Sorting Tickets

Hello All: I'm Trying to sort ticket with the following: First: State Second: priority Third: Age The Second And Third sentences are right, but my question is, can I sort by State?. I see in Ker