Re: [otrs] ticketID vs ticket numer

Great! Thanks for your help. I just upgraded from 2.4.7 to 3.0.15. Next up is an upgrade to 3.1.x Cheers, Andy On Wed, Jun 6, 2012 at 1:16 PM, Michiel Beijen wrote: > Hi, > > On Wed, Jun 6, 2012 at 10:41 AM, Bernd Backhaus > wrote: > > Can I just as well use: > > > > > http://some.domain.com/o

Re: [otrs] ticketID vs ticket numer

Hi, On Wed, Jun 6, 2012 at 10:41 AM, Bernd Backhaus wrote: > Can I just as well use: > > http://some.domain.com/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=201206061071 > > which seems to work just the same? > well it seems to work :) > > If no one comes up with any concerns regardin

Re: [otrs] ticketID vs ticket numer

Am 06.06.2012 10:37, schrieb Andy Wodfer: Thanks! Can I just as well use: http://some.domain.com/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=201206061071 which seems to work just the sam

Re: [otrs] ticketID vs ticket numer

Thanks! Can I just as well use: http://some.domain.com/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=201206061071 which seems to work just the same? Cheers, Andy On Wed, Jun 6, 2012 at 10:28

Re: [otrs] ticketID vs ticket numer

Am 06.06.2012 10:15, schrieb Andy Wodfer: Hi, We're tracking down some bugs in an application we've made which talks to OTRS via SOAP (mainly creates tickets). Anyway, I have one problem or question: We need to create a link in our webbased system that when clicked it will open the OTRS tick

[otrs] ticketID vs ticket numer

Hi, We're tracking down some bugs in an application we've made which talks to OTRS via SOAP (mainly creates tickets). Anyway, I have one problem or question: We need to create a link in our webbased system that when clicked it will open the OTRS ticket, just like OTRS Notification Master email li