Hi Afshar,
On 21.05.2009, at 05:57, Afshar Mohebbi wrote:
Thanks all!
This is our user's request indeed. They don't want to enter any text
even a single space when they close a ticket or when taking
ownership a ticket.
The Sysconfig is your friend:
Ticket::Frontend::AgentTicketClose#
questions and discussions about OTRS.
> *Subject:* Re: [otrs] why ticket's body or note is mandatory?
>
>
>
> Afshar,
>
>
>
> On 20.05.2009, at 15:42, Afshar Mohebbi wrote:
>
>
>
> Hi Maurice,
> My main problem is when I want to close a ticket I must enter som
.
Subject: Re: [otrs] why ticket's body or note is mandatory?
Afshar,
On 20.05.2009, at 15:42, Afshar Mohebbi wrote:
Hi Maurice,
My main problem is when I want to close a ticket I must enter some text in
body of it.
Is there any way to get rid of this?
The check is only java scri
> Hi Maurice,
> My main problem is when I want to close a ticket I must enter some text in
body of it.
> Is there any way to get rid of this?
Yes, in the sysconfig there is a way to disable the requirement of text in
the message. I remember this being discussed and resolved sometime ago. I do
not
Afshar,
On 20.05.2009, at 15:42, Afshar Mohebbi wrote:
Hi Maurice,
My main problem is when I want to close a ticket I must enter some
text in body of it.
Is there any way to get rid of this?
The check is only java scritping in the DTL, but as was already
stated, it does not make much sens
rom:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of
> *Afshar Mohebbi
> *Sent:* Tuesday, May 19, 2009 1:01 AM
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] why ticket's body or note is mandatory?
>
>
>
> Any idea abou
Why bother adding a note if you are going to leave the body empty?
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Afshar
Mohebbi
Sent: Tuesday, May 19, 2009 1:01 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] why ticket's body or no
Any idea about it?
On Sat, May 16, 2009 at 7:06 PM, Afshar Mohebbi wrote:
> Hi all,
>
> Why I can not leave ticket notes empty?
> Can I switch off this option?
> This is also applicable on ticket's body.
>
> Regards,
> Afshar Mohebbi
>
>
-
Hi all,
Why I can not leave ticket notes empty?
Can I switch off this option?
This is also applicable on ticket's body.
Regards,
Afshar Mohebbi
-
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