sday, October 15, 2003 3:15 PM
>> To: User questions and discussions about OTRS.
> > Subject: RE: [otrs] How to make a message not New?
>>
>>
>> I think a quick configuration option in config.pm as to whether a
>> Phone-based ticket defaults t
> -Original Message-
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] Behalf Of
> Covert, Jake
> Sent: Wednesday, October 15, 2003 3:15 PM
> To: User questions and discussions about OTRS.
> Subject: RE: [otrs] How to make a message not Ne
about OTRS.
Subject: RE: [otrs] How to make a message not New?
On Wed, 2003-10-15 at 12:59, Covert, Jake wrote:
> I agree with this.
>
> -Original Message-
> From: Lars Monsees [mailto:[EMAIL PROTECTED]
> Sent: Wednesday, October 15, 2003 4:57 AM
> To: User questions and
On Wed, 2003-10-15 at 12:59, Covert, Jake wrote:
> I agree with this.
>
> -Original Message-
> From: Lars Monsees [mailto:[EMAIL PROTECTED]
> Sent: Wednesday, October 15, 2003 4:57 AM
> To: User questions and discussions about OTRS.
> Subject: RE: [otrs] How to m
I agree with this.
-Original Message-
From: Lars Monsees [mailto:[EMAIL PROTECTED]
Sent: Wednesday, October 15, 2003 4:57 AM
To: User questions and discussions about OTRS.
Subject: RE: [otrs] How to make a message not New?
>
> On Tue, Oct 07, 2003 at 10:16:49PM +0200,
>
> On Tue, Oct 07, 2003 at 10:16:49PM +0200, Robert Kehl wrote:
> > > Let's say a customer replies, so I have a "New
> Message" waiting for
> > > me. Let's say that I'm not going to reply right away,
> but I'm also
> > > not going to close the ticket.
> > >
> > > How
On Tue, Oct 07, 2003 at 10:16:49PM +0200, Robert Kehl wrote:
> > Let's say a customer replies, so I have a "New Message" waiting for
> > me. Let's say that I'm not going to reply right away, but I'm also
> > not going to close the ticket.
> >
> > How can I make a message not keep telling me it is
On Wednesday, October 01, 2003 10:46 PM
Wes Plate <[EMAIL PROTECTED]> wrote:
> Let's say a customer replies, so I have a "New Message" waiting for
> me. Let's say that I'm not going to reply right away, but I'm also
> not going to close the ticket.
>
> How can I make a message not keep telling me
