I am also looking for this exact feature. If OTRS had something like this,
it would cover 95% of what I need. I don't want to have to create 20-30
queues. I'd rather the categories be presented when submitting the new
ticket.
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> It really depends on what you're trying to achieve. I'm sure s
It really depends on what you're trying to achieve.
I'm sure some simple html editing could result in their selection being placed
in the beginning of the ticket text, but this would make statistical generation
troublesome. You could use cascading queues... this would be ideal if the
diffe
