: [otrs] changing ticket owner makes it disappear for
others
ok, there is just some actions that can only be performed if the
ticket has an owner, thats why I asked..
thx alot
Stefan Rother wrote:
Hi Chris,
we are admins with different fields of work, I created 3 queues by
our names. we
ah ok, thats nice! thx. I can see all tickets now
problem is I cant close tickets which are owned by somone else, is it
possible to have that ? I cant even change owner on locked tickets
..
thx for your help!
Chris
Victor Rodriguez Cortes wrote:
Hello!
You can view all locked
Hi Chris,
we are admins with different fields of work, I created 3 queues by our
names. we got an incoming queue. Everyone can see tickets in the other
queues. however when one assignes a ticket to him, the other ones seem
not to be able to see the tickets anymore, how can I change this ?
and also
