Re: [otrs] Can't go after Login

Just to point that It seemed to be a rare condition caused by the daylight saving change. Last sunday clock went backward one hour and after that SLA.pm was never finishing to process the tickets. Here is what we have done to solve this: 1 - Change all "open" tickets to "new": UPDATE ticket SET t

Re: [otrs] Can't go after Login

Hi! We just found that the problem is at Kernel/System/SLA.pm line 275. It stuck at this query on the database: "SELECT service_id FROM service_sla WHERE sla_id = $1 ORDER BY service_id ASC' I expected to see a value in place of "$1". Any hint from here? Thanks. On Tue, Feb 24, 2015 at 1:52 AM

Re: [otrs] Can't go after Login

Seems that otrs.GenericAgent.pl have a problem too. It keeps running after showing: Job: 'send escalation notifications' - Use module (Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue) for Ticket (...) Thanks. On Mon, Feb 23, 2015 at 10:09 PM, aledr wrote: > Hi Carlos! > > It is 4

Re: [otrs] Can't go after Login

Hi Carlos! It is 4.0.3 and I can reach https://cloud.otrs.com from it. I can open "index.pl?Action=Admin " but not " index.pl?Action=AgentDashboard " or "index.pl?Action=AgentTicketResponsibleView

Re: [otrs] Can't go after Login

Hi Aledr, If you are using OTRS 4, please make sure you can reach https://cloud.otrs.com from your OTRS box. ((enjoy)) Carlos Rodríguez > On Feb 23, 2015, at 1:28 PM, aledr wrote: > > Hi there! > > Suddenly I'm not able to go after login on index.pl

Re: [otrs] Can't go after Login

Hello, With any browser? Try with Firefox installing firebug and seeing its error console On 23 February 2015 at 14:28, aledr wrote: > Hi there! > > Suddenly I'm not able to go after login on index.pl, but customer.pl > still works normally. > No message on logs, no error, nothing... It just