Unless the app provides at least a number of connections affected, and
maybe an ETR and a ticket number, it's not going to be terribly useful to
the people who are the audience on the Outages list -- who are largely expected
to be people running networks
As the old comic says: "Press hard, you are
Jason - does that map work for business outages or just residential?
Sent from my iPhone.
—
Casey Johnson
Colorado Interlink LLC
970.396.9478
From: Outages on behalf of Livingood, Jason via
Outages
Sent: Thursday, September 7, 2023 12:45:11 PM
To: Dustin Sneat
Sorry you don’t like it. As I said you can also use the app - when I did so a
few months ago when we had an outage (tree down) it gave me an ETR and sent me
a text message with status updates. Feel free to take a look at this help
article: https://www.xfinity.com/support/articles/check-service-o
It is useless as an outage map, it just tells you "yep, it's out at your
specific address, sorry about that". We're talking about a potentially
widespread, infrastructure level issue affecting multiple towns... Not just
"my Internet is out at home".
Pretty sad when ComEd has you guys beat at, well
Your family member can always check https://www.xfinity.com/support/status-map/
and put in their address to get details on any network incidents affecting
them. This info is also in the Xfinity app.
Jason
From: Outages on behalf of Dustin Sneath via
Outages
Reply-To: Dustin Sneath
Date: Wed
