Re: [PLUG] [OT ?] Assisting brother while 1000 miles away

2018-01-07 Thread Richard Owlett
On 01/06/2018 08:51 PM, Mark Phillips wrote: A few ideas off the top of my head... * Maybe you could use rdesktop (or some equivalent) to gain access to his computer and show him how to work on it? I did this years ago on older Windows machines from Linux, not sure if you can do it today with

Re: [PLUG] [OT ?] Assisting brother while 1000 miles away

2018-01-06 Thread Mark Phillips
A few ideas off the top of my head... * Maybe you could use rdesktop (or some equivalent) to gain access to his computer and show him how to work on it? I did this years ago on older Windows machines from Linux, not sure if you can do it today with newer windows. Google will help you with this.

Re: [PLUG] [OT ?] Assisting brother while 1000 miles away

2018-01-06 Thread Richard Owlett
LOL! We are both past 3 score & 10 ;/ I suspect we speak "different " languages. He had called me last night mentioning a problem. I gave him some off the top of my head search terms. After a full night's sleep I came up with a better set of search terms. I searched. Came up with useful and

Re: [PLUG] [OT ?] Assisting brother while 1000 miles away

2018-01-06 Thread Cryptomonkeys.org
Something that has served me well is to stop assuming I know what the problem is/might-be, and start asking questions. Ask simple questions. Get the other person to teach you about whats going on, how, when, any ideas they have on why (they use the system on a regular basis, they are more apt