RE: [NF] Spiceworks licensing (was RE: Help Desk Software)

2013-12-27 Thread MB Software Solutions General Account
On Fri, December 27, 2013 10:38 am, Bob Lee wrote: > Checking this morning with my IT they are confirming what you heard : > While licensing is part of what Spiceworks claims to offer my tech people > are reporting they don’t / and can't rely on that feature. But love it for > other reasons, just n

RE: [NF] Spiceworks licensing (was RE: Help Desk Software)

2013-12-27 Thread Bob Lee
b Lee -Original Message- From: ProfoxTech [mailto:profoxtech-boun...@leafe.com] On Behalf Of MB Software Solutions General Account Sent: Thursday, December 26, 2013 8:31 PM To: profoxt...@leafe.com Subject: [NF] Spiceworks licensing (was RE: Help Desk Software) Bob, I need to track inventory at my o

Re: Help Desk Software

2013-12-27 Thread Stephen Russell
On Thu, Dec 26, 2013 at 5:01 PM, Bob Lee wrote: > We use spiceworks > Good for not only tracking tickets but also inventory of equipment, > documentation of pc's and licenses > > --- We use Track-It and it works fine for a lot of things. Audits of each computer, PC or Server, on the ne

RE: [NF] Spiceworks licensing (was RE: Help Desk Software)

2013-12-27 Thread Bob Lee
...@leafe.com Subject: [NF] Spiceworks licensing (was RE: Help Desk Software) Bob, I need to track inventory at my office too (I double now as the all-IT guy for my branch office) but the Big Boss said he didn't like the license tracking part of SW because he said it didn't accurately

RE: Help Desk Software

2013-12-27 Thread Richard Kaye
+1 We'v been using FB for years now. Easy to use. -- rk -Original Message- From: ProfoxTech [mailto:profoxtech-boun...@leafe.com] On Behalf Of Virgil Bierschwale Sent: Thursday, December 26, 2013 9:41 AM To: profoxt...@leafe.com Subject: RE: Help Desk Software http://www.fogcree

[NF] Spiceworks licensing (was RE: Help Desk Software)

2013-12-26 Thread MB Software Solutions General Account
oxtech-boun...@leafe.com] On Behalf Of Virgil > Bierschwale > Sent: Thursday, December 26, 2013 6:41 AM > To: profoxt...@leafe.com > Subject: RE: Help Desk Software > > > http://www.fogcreek.com/ > > > FogBugz might do what you want as well, and it is affordable fr

RE: Help Desk Software

2013-12-26 Thread Bob Lee
-boun...@leafe.com] On Behalf Of Mike Copeland Sent: Thursday, December 26, 2013 12:49 PM To: profoxt...@leafe.com Subject: Re: Help Desk Software Maybe I missed it, but why not look into Bugzilla? Does anyone else use that? Mike C Original Message Subject: Help Desk Software From

RE: Help Desk Software

2013-12-26 Thread Bob Lee
AM To: profoxt...@leafe.com Subject: RE: Help Desk Software http://www.fogcreek.com/ FogBugz might do what you want as well, and it is affordable from what research I have done on their products. Trello might work as well Virgil N5IVV -Original Message- From: ProFox [mailto:profox

Re: Help Desk Software

2013-12-26 Thread Mike Copeland
Maybe I missed it, but why not look into Bugzilla? Does anyone else use that? Mike C Original Message Subject: Help Desk Software From: José Olavo Cerávolo To: profoxt...@leafe.com Date: 12/24/2013 5:00 PM Hi Guys, I am primarily a Foxpro programmer, but I also have IT

RE: Help Desk Software

2013-12-26 Thread Virgil Bierschwale
, December 26, 2013 8:34 AM To: ProFox Email List Subject: Re: Help Desk Software There are online bug-tracking service like BugZilla. Try google-ing "issue tracking system"! But then, a simple Foxpro form with a few textboxes and memo fields would do... :) On Thu, Dec 26, 2013 at 4:48 AM

Re: Help Desk Software

2013-12-26 Thread Man-wai Chang
There are online bug-tracking service like BugZilla. Try google-ing "issue tracking system"! But then, a simple Foxpro form with a few textboxes and memo fields would do... :) On Thu, Dec 26, 2013 at 4:48 AM, Sytze de Boer wrote: > Despite your lengthy explanation, I think I may have misunderstoo

Re: Help Desk Software

2013-12-25 Thread Sytze de Boer
Despite your lengthy explanation, I think I may have misunderstood you. Why such a complicated solution to a simple issue. In my software is a menu option. It is called, Feedback A client makes a comment/request/complaint, and it is emailed to me. When such an email is received, it automatically g

Help Desk Software

2013-12-24 Thread José Olavo Cerávolo
Hi Guys, I am primarily a Foxpro programmer, but I also have IT customers for other issues. I have a few customer that always have requests for modifications, but sometimes they forget to tell me or to follow up. On occasion, this relaxed environment of support causes some stress. A customer me