[RE-wrenches] spaghetti mat

2019-07-01 Thread Bruce Erickson
Does anyone have any experience to share about using spaghetti mat for protecting comp or other roofs? Safety? Maximum pitch, etc? Or any other good roof protection techniques, now that we’re getting into hot weather season again. Thanks, Bruce Bruce Erickson Mendocino Solar Service PO Box 1252

Re: [RE-wrenches] Damaged in shipping

2019-07-01 Thread Jerry Shafer
Dave Wow it really sounds like a mess, logically you would charge the customer for your time but ethically or morally or as a humanitarian you would discount the cost, l have been in your shoes and it is a difficult position. I would have a conversation with the customer detailing your time and

Re: [RE-wrenches] Damaged in shipping

2019-07-01 Thread Dave Angelini Offgrid Solar
Dave, I would bill the customer. I keep spares here for couple complete Schneider systems. If I even think there is an intermittent, I replace and run the ? here at the house. I am starting to install redundant systems for folks that are too remote. I think Outback needs to not be so

Re: [RE-wrenches] Damaged in shipping

2019-07-01 Thread Jay
Hi dave Radian Control boards can definitely be field replaced. Done it many times Try kris stone. Hes ex outback tech, sells replacement parts, solid advice. Jay Peltz power. > On Jul 1, 2019, at 8:32 AM, Dave Tedeyan wrote: > > Hi All, > I thought I would pick the hive mind to get some

[RE-wrenches] Damaged in shipping and Outback issues

2019-07-01 Thread Wayne Irwin
Our policy is always eliminate costs to the customer for issues that are beyond their control and unrelated to the failure. While this can be costly to us, we feel that it's the right thing to do and is more often than not greatly appreciated by the customer. Outback policy on the other hand

[RE-wrenches] Damaged in shipping

2019-07-01 Thread Dave Tedeyan
Hi All, I thought I would pick the hive mind to get some thoughts on whose responsibility it is when you service a system and things go wrong beyond your control. Here is the situation: Outback Radian GS8048 inverter (out of warranty) goes offline and stops working. Customer calls me to check it