Jeff,
I'd offer to order replacement cells for the customer, for as many
of the 16 as the customer wishes to replace - let them decide. As
you have already made your margin on the sale, you could offer the
replacements at a substantial discount just to cover your
Thanks folks - it's apparent from the feedback that my post was not presented
in a clear way. I wasn't asking about how to proceed with the customer
liability wise. There is zero issue there. . We are best of friends and they
know its all their fault.
I was merely asking on a technical
Hi Jeff,
All of the advice is just that advice.
There is no way to know if there has been damage, regardless of what has
happened in other situations.
There are no guarantees you can give your customer
I'm not advocating not using them, only that I would only use them with caution
and careful
And if you do use them, I'd replace the spilled electrolyte with electrolyte,
not water. I'd make the battery store do that for you if they poorly wrapped
the pack for transport. Chances are that the batts were mostly charged when you
got them new so most of the the sulfuric acid would have
Hi Wrenchies,Any Input would be
greatly appreciated!Jeff Clearwater wrote:
Esteemed Wrenches,I
need your advice on this most unfortunate situation.I arranged a
purchase of 16 Trojan L16 RE-Bs for a client and they went to pick them
up. They didn't secure them well on their flatbed tralier and
Jeff:
Not your problem. This is an issue between the customer and the vendor. This
scenario has no documented solution. The only product you can support are known
good batteries. Those that took a tumble are not that. Stay away from offering
any advice on reusing damaged batteries.
William
Hi Jeff,
I agree with William, but I also know how we try to help our customers.
(Murphy's law is always in effect!) I would caution you in making any
assessment of the batteries. You really can't tell how much damage there is.
My story involved a cracked post INSIDE the battery,
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