Re: [RE-wrenches] Damaged in shipping

2019-07-02 Thread Michael Morningstar
storage devices to energy consuming devices.“ W. Miller > > From: RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org > <mailto:re-wrenches-boun...@lists.re-wrenches.org>] On Behalf Of Dave Tedeyan > Sent: Monday, July 1, 2019 8:32 AM > To: RE-wrenches > Subject: [RE-wrenc

Re: [RE-wrenches] Damaged in shipping

2019-07-02 Thread William Miller
to energy consuming devices.“ W. Miller *From:* RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] *On Behalf Of *Dave Tedeyan *Sent:* Monday, July 1, 2019 8:32 AM *To:* RE-wrenches *Subject:* [RE-wrenches] Damaged in shipping Hi All, I thought I would pick the hive mind to get

Re: [RE-wrenches] Damaged in shipping

2019-07-02 Thread Allan Sindelar
Dave, Two more pieces... - keep notes and records of dates, times, activities and results for the entire process. - stay in regular communication with your clients, so that you’re working with them rather than for them. Allan Sindelar, Sindelar Solar > On Jul 2, 2019, at 1:26 PM, Dave Tedeya

Re: [RE-wrenches] Damaged in shipping

2019-07-02 Thread Benn Kilburn
Dave, If you are not alreadyMake sure you keep communication with them open about the issue during this time...so you don’t spring the issue on them if/when it drags out being resolved. Benn Kilburn SkyFire Energy 780-906-7807 > On Jul 2, 2019, at 2:26 PM, Dave Tedeyan wrote: > > Hi All

Re: [RE-wrenches] Damaged in shipping

2019-07-02 Thread Dave Tedeyan
Hi All, Thanks for the thoughts and opinions. It helps me a lot to get other opinions from people who have been doing this much longer than I. I am leaning towards the "don't charge any more until the issue is settled and then come up with a fair price" with the customer. Fortunately, I know that t

Re: [RE-wrenches] Damaged in shipping

2019-07-01 Thread Jerry Shafer
Dave Wow it really sounds like a mess, logically you would charge the customer for your time but ethically or morally or as a humanitarian you would discount the cost, l have been in your shoes and it is a difficult position. I would have a conversation with the customer detailing your time and cos

Re: [RE-wrenches] Damaged in shipping

2019-07-01 Thread Dave Angelini Offgrid Solar
Dave, I would bill the customer. I keep spares here for couple complete Schneider systems. If I even think there is an intermittent, I replace and run the ? here at the house. I am starting to install redundant systems for folks that are too remote. I think Outback needs to not be so accommodat

Re: [RE-wrenches] Damaged in shipping

2019-07-01 Thread Jay
Hi dave Radian Control boards can definitely be field replaced. Done it many times Try kris stone. Hes ex outback tech, sells replacement parts, solid advice. Jay Peltz power. > On Jul 1, 2019, at 8:32 AM, Dave Tedeyan wrote: > > Hi All, > I thought I would pick the hive mind to get some

[RE-wrenches] Damaged in shipping and Outback issues

2019-07-01 Thread Wayne Irwin
ssage from your computer system. Thank you. From: RE-wrenches on behalf of Dave Tedeyan Sent: Monday, July 1, 2019 11:32 AM To: RE-wrenches Subject: [RE-wrenches] Damaged in shipping Hi All, I thought I would pick the hive mind to get some thoughts on

[RE-wrenches] Damaged in shipping

2019-07-01 Thread Dave Tedeyan
Hi All, I thought I would pick the hive mind to get some thoughts on whose responsibility it is when you service a system and things go wrong beyond your control. Here is the situation: Outback Radian GS8048 inverter (out of warranty) goes offline and stops working. Customer calls me to check it o