Here is the error I got from error_log
[Wed Apr 19 06:21:03 2006] [crit]: Couldn't create a ticket: Internal
Error: Found no sequence for Tickets
(/web/rt3/lib/RT/Ticket_Overlay.pm:590)
[Wed Apr 19 06:21:03 2006] [error]: WebRT: Ticket could not be created due
to an internal error () (/web/rt3/shar
I've looked on the boards/wiki and archive and found
some items on this but none work. I'm using RT 3.4.4
and attempting to get get a "Contact Number" global
custom field onto a template for the "NOC" queue.
Nothing seems to work. How does one get that into the template?
___
Can you please post your errors for "2. internal error when I created a
new ticket. "
are they similar to the ones I posted on 4/18/2006 12:18 PM
[rt-users] rt-3.4.5 on Mandriva2006 - perl errors?? (method "new")
[EMAIL PROTECTED] wrote:
hello guys,
I already spent some days already doing thi
hello guys,
I already spent some days already doing this.
My new system is running at Fedora 5 distro. and using the latest
Postgresql and Apache with mod_perl.
My old system is running at Redhat 9, Postgres 7.3.2, Apache 2.0.40 with
fastcgi installed.
What i did first, i successfully installed
On Tue, 2006-04-18 at 20:13 -0400, Todd Chapman wrote:
> RTx::RightsMatrix can help you view and manage rights.
> It's on CPAN.
>
> -Todd
>
Yes. That is how I discovered the problem. (by the way, Good Work Todd!)
> On Tue, Apr 18, 2006 at 04:53:59PM -0700, Joshua Colson wrote:
> > I have the fo
On Tue, 2006-04-18 at 19:56 -0400, Jesse Vincent wrote:
> >
> > My question is, shouldn't Manager1 and Manager2 have the right to
> > SeeQueue, OwnTicket, etc by virtue of the fact that the
> > 'GroupManagers'
> > group is a member of the 'GroupStaff' group?
>
> Y
It appears to be the bit that passes
LDAP info to RT in order to fill out fields in the new user creation (first
time logging into RT authenticated against my AD server). Taking
it out removes the error but now I get user records with just the username
and none of the LDAP info.
$LdapMap is used
>I was wondering if anyone has got RT to work with Exchange server?
We use exchange and request tracker. However, we still have an MTA on
the RT server.
Email goes to [EMAIL PROTECTED] (which is email address that lives on an
exchange server) which then in exchange, it actually delivers that t
I was wondering if anyone has got RT to work with Exchange server? Thank you, Joel Pogue
Love cheap thrills? Enjoy PC-to-Phone calls to 30+ countries for just 2¢/min with Yahoo! Messenger with Voice.___
http://lists.bestpractical.com/cgi-bin/mailm
I would take that line out of config. Doesn't make sense.
On Tue, Apr 18, 2006 at 06:09:46PM -0700, [EMAIL PROTECTED] wrote:
> Looks like part of the RT_SiteConfig, based upon the misspelling. But I'm
> not sure whether the fault lies in Handle.pm or RT.pm (or my Config).
>
>
> --
> Eric N. Va
Looks like part of the RT_SiteConfig,
based upon the misspelling. But I'm not sure whether the fault lies
in Handle.pm or RT.pm (or my Config).
--
Eric N. Valor
Sr. Systems Administrator
DaimlerChrysler Research & Technology North America, Inc.
[EMAIL PROTECTED]
1510 Page Mill Road, Palo Alto,
What is this?
couldn't
execute the query 'INSERT INTO Users (Comments, RealName, EmailAddress,
Creator, LastUpdatedBy, Password, Created, id, Name, RT user paramater,
LastUpdated) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)' at
That "RT user paramater" part looks wrong...
On Tue, Apr 18, 2006 at 0
All:
While my users authenticate and a very
basic account is created on RT, apparently the full account creation fails.
I've attached the final relevant bits from my logging.
You can see that the user (myuser) is
successfully logged in and authenticated against my Active Directory server
at dom
RTx::RightsMatrix can help you view and manage rights.
It's on CPAN.
-Todd
On Tue, Apr 18, 2006 at 04:53:59PM -0700, Joshua Colson wrote:
> I have the following group setup (rt-3.6.0pre1):
>
> ---
>
> GroupStaff:
> Members:
>
>
> My question is, shouldn't Manager1 and Manager2 have the right to
> SeeQueue, OwnTicket, etc by virtue of the fact that the
> 'GroupManagers'
> group is a member of the 'GroupStaff' group?
Yes.
>
> Thanks.
___
I have the following group setup (rt-3.6.0pre1):
---
GroupStaff:
Members:
User1
User2
User3
GroupManagers
Rights:
SeeQueue
OwnTicket
TakeTick
On Tue, Apr 18, 2006 at 05:40:48PM -0400, Vance Vagell wrote:
> Hello,
>
> I have been toiling with this issue for a while now -- how to get custom
> fields to show up on the SelfService ticket creation page (the page
> regsitered but unprivileged users see). For reference, the HTML file
> tha
Hello,
I have been toiling with this issue for a while now -- how to get custom fields to show up on the SelfService ticket creation page (the page regsitered but unprivileged users see). For reference, the HTML file that powers this page is:
RT_DIR/share/html/SelfService/Create.html
(thoug
Yes, it should all work automatically. You don't have a dev/test
instance to test this on?
Eric Schultz
United Online
> -Original Message-
> From: Brad Pinkston [mailto:[EMAIL PROTECTED]
> Sent: Tuesday, April 18, 2006 1:03 PM
> To: Schultz, Eric; rt-users@lists.bestpractical.com
> Sub
So is this a yes? Is everything working 100% with this setup? Does the
HTML automatically give you the new statuses as the option, or is that
hardcoded?
Brad Pinkston
Senior Systems Administrator
New Media Gateway
O: 214.206.3485
M: 469.682.6487
F: 303.496.2712
-Original Message-
Fro
Hi All,
I am in the process of installing RT on a new server. We run RT
3.2.1 on another server. I am moving it and upgrading it to 3.4.5
using openpackage sources.
This is running on solaris 9.
I am able to bring up the web page and change the root password. I
get an error when I got to
I appreciate the pointer -- it actually says it's been superseded by
RTx::RightsMatrix, which I have now installed. Alas, that doesn't know about
RTFM!
I'll keep tinkering...
...phsiii
-Original Message-
From: Joshua Colson [mailto:[EMAIL PROTECTED]
Sent: Tuesday, April 18, 2006 1:46
I am using RT v3.4.2 since last August and just found out
that you can not query for tickets that have a “Deleted” status in
them.
I can still view these tickets by entering the ticket number
but am not able to search for them.
This problem applies to both the Query Builder general and “A
On Tue, 2006-04-18 at 13:53 -0400, joe wrote:
> I wouldn't mind seeing the spec file. What version of rt is it for? You
> didn't get the "Can't locate Apache2.pm in @INC" message in
> /var/log/apache2/error_log? Does the spec file list the versions of all
> the modules?
>
> Joe
It is a bu
I wouldn't mind seeing the spec file. What version of rt is it for? You
didn't get the "Can't locate Apache2.pm in @INC" message in
/var/log/apache2/error_log? Does the spec file list the versions of all
the modules?
Joe
On Tue, 18 Apr 2006, Joshua Colson wrote:
>
> On Apr 18, 2006, at
On Tue, 2006-04-18 at 13:20 -0400, Phil Smith III wrote:
> I'm configuring RTFM on RT 3.6.0pre1.
>
> All my internal users are members of a group called Internal, and that group
> has global rights to queues.
>
> I have a user that's for an external customer login; let's call it xyz. That
> us
I'm configuring RTFM on RT 3.6.0pre1.
All my internal users are members of a group called Internal, and that group
has global rights to queues.
I have a user that's for an external customer login; let's call it xyz. That
user can be assigned rights, is NOT a member of Internal, and has SeeClas
Caveats: I'm an experienced sysprog/PC weenie (25+ years) but a relative Linux
tyro.
I just upgraded from 3.4.4 to 3.6.0pre1. Aside from my own stupidity here and
there, the upgrade went pretty smoothly.
A couple of notes:
1) The "make fixdeps" process had problems, as Jim Meyer noted in
htt
Hello,
I'm running rt-3.4.5 on mandriva2006 w/ apache 1.3.34, mod_perl -1.29
(DSO).
I also tried with apache-2.0.2 that came stock with the system with
mandriva2006 updates applied - I get the same errors.
I can log into RT via the browser, but when I try to create a ticket or
view queues I
Hi,
I am try to find out how to work with SearchBuilder.
I have to make a search (with fields Name, Phone, some customer
fields, ...) for all User with role 'Requestor'. In Result must be show
User data and Ticket( open or new) for this users.
I write allreade some SQL:
select distinct
Users.id
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Agreed, education would be the most preferable way to attain this, but
we of course don't live in a perfect world. It is mainly the users that
cause the problem, so I thought it might just be a nice little feature.
Thanks for the reply, though!
Than
On Apr 18, 2006, at 9:12 AM, joe wrote:
Did someone ever put that online?
Joe Szabo
CCF Netops
Rutgers University
I have not yet. I realized that I had built all my rpms for x86_64 arch
and I was in the process of rebuilding them for i386 when I got
distracted. If you would like them, I'll
Did someone ever put that online?
Joe Szabo
CCF Netops
Rutgers University
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Discover RT's hidden sec
Jesse Vincent wrote:
> On Wed, Apr 05, 2006 at 03:32:12PM -0500, Rick Russell wrote:
>> Jason Fenner wrote:
>>> use POSIX(strftime);
>> Be careful! RT uses a default PERL package called CTime that includes
>> its own versions of strftime, localtime, etc.
> Huh?
Sorry for the "huh"-worthy comment
If any one out there is running RT3.4.4 on a freeBSD
5.4 machine using Apache2 & Modperl2 or anyone knowledgeable on these,
please help a poor lot who are failing to start up RT under these circumstances.
Its an initial setup which is failing really.
I get this error on trying to open RT
p
You'ce likely granted the "See Ticket" privilege to a system or ticket role.
Check your rights assignments in those areas.
Michael Eraña, CISSP
CTO
PC Network, Inc.
[EMAIL PROTECTED]
|=> -Original Message-
|=> From: [EMAIL PROTECTED]
|=> [mailto:[EMAIL PROTECTED] On Behalf
Hello
We have a problem, non-privileged users (final users) can see any
ticket simply modifying the URL (replacing the ticket number).
How can we avoid this?
Thanks
--
Pablo Povarchik de Carrasquedo
Quality Colocation and Dedicated Servers services
Colocation faciliti
Does this bug exist in 3.4.5?
Mathew Snyder
Systems Administrator
Network+
ServerVault TechOps
Jesse Vincent wrote:
>
>> Ah...
>>
>> Assuming I use 3.6.0pre1 instead, are all the css files transferrable?
>
> I believe so
>
>> Are there changes to them that might make it difficult to swap ove
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