Dear Sirs,
we do run RT 3.4.2 on Debian Sarge and Postgres 8
We do have 20 users and 2500 Tickets at the moment.
There have been performance issues ever since, but we blaimed them on the
shared server.
There shell be 10 new users in nnear future.
Now we moved to a brand new PC Server with
Can you try upgrading to the latest DBIx::SearchBuilder from CPAN?
Best,
Jesse
--
This message was sent from my Treo. Please accept my apologies for its brevity
and for any typos.
-Original Message-
From: [EMAIL PROTECTED]
Date: Wednesday, Apr 19, 2006 4:09 am
Subject: Re: [rt-users]
SetDescription
On 4/19/06, Roman Steven [EMAIL PROTECTED] wrote:
I would like to add information to the Description field using a scrip.
Which method should I use?
Thanks
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Does anyone have a code snippet for autofilling custom fields based on the entries of other custom fields?For instance say you have a custom field for Location Name: Then address custom field would autfill based on the entry for Location Name...
Jim
On Wed, Apr 19, 2006 at 10:06:14AM -0400, Vance Vagell wrote:
Hi Jesse,
The problem seems to be that there is no HTML in SelfService's
Create.html to include the custom fields on the SelfService page. No
matter what rights I give, the fields won't show up if this HTML file
doesn't
What is the current status of the upcoming releases? I've been waiting for the
next release (now I can't even remember the feature I was waiting for) before I
go through an upgrade. It sounded that 3.5 was nearing gold status soon
several months back. Now there is a decent amount of chatter
On Wed, Apr 19, 2006 at 10:27:41AM -0600, Mike Forrester wrote:
What is the current status of the upcoming releases? I've been waiting for
the next release (now I can't even remember the feature I was waiting for)
before I go through an upgrade. It sounded that 3.5 was nearing gold
Thanks to Ruslan and his piece of code i was able to right this script. It will be helpfull to anyone upgrading to RT 3.4.5 , and people who use to rt database to authentacate users for other pieces of software. It seems RT 3.4.5 uses an MD5 HEX encoding system, but for backwards compatability it
Hello,
Anyone else out there using Apache2 + FastCGI +
mod_auth_kerb with RT? If so could I please see your apache2 httpd.conf or
appropriate VirtualHost section? Im unsure where to embed the
mod_auth_kerb directives within my virtual host/fastcgi section.
Thanks for any tips.
Could someone else who is running 3.6.0pre1 try the oddly-spaced chart
grouped by option at the bottom of a list of tickets (for example, if you
click on a queue name under Quick Search from the homepage)? When I do it, I
get no chart: IE shows me a busted graphic symbol above a tabular
I have a very strange issue. It seems when i enable apache2 to start at boot, during the boot process i get an error about PerlModule Apache::DBI that is in my vhost.conf for RT 3.4.5. However when i start apache at the command line it doesn't throw-up all over the place and the program runs fine.
I posted not long a go about ldap and RT
I got a couple replys with different methods.. none oficially supported..
this makes me have to ask everyone which method is the best and less
painfull to install..
we use openldap under gentoo GNU/Linux.
Chris
begin:vcard
fn:Christian Fernandez
I'm sorry. Is standalone_httpd a suse rpm? Or are you just saying you
compiled apache 1 on your own?
Joe
On Tue, 18 Apr 2006, Joshua Colson wrote:
It is a bunch of spec files. Actually, I don't think that I built any
modules for Apache2. I'm running on a dev box with the standalone_httpd.
On 4/19/06, Kristopher Lusk [EMAIL PROTECTED] wrote:
List,
This is probably a dumb question, but who all is included in Other
Recipients in the Scrips? Does that include Owner? I'm new to RT.
No, other recipients are Ccs and Bccs on the reply page. If have
scrip that notifies other
1) Apache::DBI works with both versions MP1 and MP2
2) Try to comment this module at all, it's optional
On 4/19/06, Winn Johnston [EMAIL PROTECTED] wrote:
I have a very strange issue. It seems when i enable apache2 to start at
boot, during the boot process i get an error about PerlModule
CLI doesn't work with CFs as I know. There is more work on this in 3.5
branch. We hope that 3.6.0rc1 would be released soon. You could test
it a little and speed up release.
On 4/12/06, Michael Shanks [EMAIL PROTECTED] wrote:
Hello
I can create users on the CLI perfectly... well nearly
First of all check that Apache process has access to that file!
when you run RT's cunfigure script you have to provide option
--with-web-user if Apache runs under user different from 'www'.
On 4/20/06, Heather Drury [EMAIL PROTECTED] wrote:
Hello,
I have installed Apace2 + mod2 + MySql + rt3.
Special key '__CurrentUser__' should work you can write it on the
advanced query builder page.
On 4/12/06, Andreas Putzo [EMAIL PROTECTED] wrote:
Hi all,
is it possible to use variables in ticket search?
I'd like to create saved searches a la
Status = 'stalled' AND Owner =
I think you can use something like this:
my $oldTicket = RT::Ticket-new( $RT::SystemUser );
$oldTicket-LoadById( $txn-ObjectId );
$oldTicket-Subject;
On 4/12/06, Frederic Van De Velde [EMAIL PROTECTED] wrote:
Hi,
I wanted to notify the requestor when a ticket merge occurs.
I have created a
Hello!
If you're pondering LDAP and RT, please be sure to read the summary of
LDAP implementations in the BP wiki:
http://wiki.bestpractical.com/?LdapSummary
Also, I've seen some notes implying there's no supported LDAP
implementation; while there's not one that Best Practical supports,
there
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