Hi Steve,
Thanks for the reply and what you explained was just what I suspected.
But in this case how can I set a CF's value as the purpose of a scrip is
to do the job without manual intervention. This one sometimes works but
not stable so I can't make sure it always work and so I can't put it in
I think I figured it out.
TicketCustomFieldValues -> ObjectCustomFieldValues
and
TicketCustomFieldValues.Ticket -> ObjectCustomFieldValues.ObjectId
This solves all the issues I'm experiencing.
Thanks,
Mike
--
Mike Patterson
Systems Manager
UC Berkeley Extension
_
I just came across another snag in my migration (3.4.2 -> 3.4.5) migration
slap my wrist for not using RT's API...
however we already have a bunch of reports calling on the mysql database
table TicketCustomFieldValues and I don't want overhaul all those pages
just yet.
Can I simply substitute
On Thu, 2006-05-11 at 21:55 +0400, Ruslan Zakirov wrote:
> I reproduced problem when people search by one field with several
> restrictions, for example "CF.{cf1} = 'foo' OR CF.{cf1} = 'bar'".
> Also, change should fix issue when RT generate wrong SQL query with
> reference to 'main.name' column th
Todd,
That fixed it.
Thanks,
Mike
Todd Chapman wrote:
Ithin you have to mysqldump with: --default-character-set=binary
-Todd
On Wed, May 10, 2006 at 08:36:41AM -0700, Mike Patterson wrote:
My binary attachments (spreadsheets, screenshots, etc..) got corrupted
after migrating to a new b
And my followup question about granting use rights using command line
interface.
In the rt code I have found a routine:
sub grant {
my ($cmd) = @_;
my $revoke = 0;
while (@ARGV) {
}
$revoke = 1 if $cmd->{action} eq 'revoke';
}
This routine does not seem to be doing anything
The AdminCC can't see what is in the Approvals queue by clicking on the
Approvals tab, onlt the Approval Ticket Owner can.
However the AdminCC should be able to view the Ticket requiring Approval
and from there, under links depends on, open the Approval Ticket and
change the Owner. Of coarse, as
Ok and here is my second question about CLI.
When I create users using CLI they are created as unprivileged users.
Which means that they cannot even edit their own user information.
How can I grant them rights using CLI? I would like evey user to be able
to modify their information and post ticke
Hi,
I have two questions regarding the command line interface. Its description
in the book is sketchy, at best.
I want to create users using command line interface. I do
/usr/bin/rt create -t user set username=test [EMAIL PROTECTED] password=test8
I want to create user with username (for login)
On Thu, May 11, 2006 at 11:59:58AM -0400, Jesse Vincent wrote:
> Does anyone feel that this change should _not_ be reversed? Should the
> change only trigger if two txns are recorded? Should that second
> transaction simply be run as the RT_System user?
>
My first preference would be to record th
On Thu, 2006-05-11 at 15:48 -0400, joe wrote:
> Is it possible to add a field that is mandatory to be filled in?
>
> Joe
You can add a mandatory custom field in 3.6.
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Is it possible to add a field that is mandatory to be filled in?
Joe
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Jesse Vincent wrote:
Does anyone feel that this change should _not_ be reversed? Should the
change only trigger if two txns are recorded? Should that second
transaction simply be run as the RT_System user?
On Thu, May 11, 2006 at 11:30:51AM -0400, Stephen Turner wrote:
At Thursday 5/11/2006
I am getting this error in the bottom right screen of search builder
periodically. Any ideas?
System is RT 3.4.5 on Postgres 8.1
error: RT::Attribute::Name Unimplemented in RT::Attributes.
(/usr/local/rt3/lib/RT/Attributes_Overlay.pm line 81)
context:
...
492:else {
4
Hello
Should RT send the uploaded files (attachments) on the correspondence
email?
If yes, it's not working on our RT, how do we workaround this?
Thanks
--
Pablo Povarchik de Carrasquedo
Quality Colocation and Dedicated Servers services
Colocation facilities include F
Quoth Ruslan Zakirov ([EMAIL PROTECTED]):
> From FAQ: "search in mail archives".
> http://marc.theaimsgroup.com/?l=rt-users&w=2&r=1&s=disable+scrip&q=b
Thanks. I'd searched before - a month or 2 ago, the last time I was
thinking about this - and not found anything. I have no idea what I
searched o
From FAQ: "search in mail archives".
http://marc.theaimsgroup.com/?l=rt-users&w=2&r=1&s=disable+scrip&q=b
Solutions:
http://marc.theaimsgroup.com/?l=rt-users&m=114125434731313&w=2
http://marc.theaimsgroup.com/?l=rt-users&m=114735506430230&w=2
http://marc.theaimsgroup.com/?l=rt-users&m=11473570941
I reproduced problem when people search by one field with several
restrictions, for example "CF.{cf1} = 'foo' OR CF.{cf1} = 'bar'".
Also, change should fix issue when RT generate wrong SQL query with
reference to 'main.name' column that doesn't exist.
If you see other issues feel free to send lin
On Thu, 2006-05-11 at 10:37 -0700, Joshua Colson wrote:
> At least in the 3.6 version, RT now supports the following in the
> RT_SiteConfig to log SQL queries:
>
> Set($StatementLog, '');
>
> ... for example:
>
>
>
> Set($StatementLog, 'debug');
>
>
>
> will log all SQL statements when log
Peter Collins wrote:
I've got version 3.2.3 right now.
Let's say I have a global scrip that I want to apply to MOST of the queues
but not all. The only way I can see to do this is to delete the scrip from
the global scrip place and then recreate it one by one for all the queues
except the one
On Thu, 2006-05-11 at 13:08 -0400, Rangarajan Radhakrishnan wrote:
> Will it be possible for you to put a debug statement in
> DBIx::SearchBuilder as part of DoQuery that prints out the
> QueryString.
>
> Details in this thread:
> http://lists.bestpractical.com/pipermail/rt-users/2006-May/039168.
Title: Queue contents not visible
This should be a permissions issue, but no matter permissions I give to myself I can’t see the contents of a queue.
Now this queue is an approval queue where the tickets are created via a template, but it there something specific about the ticket creation th
Joshua,
I am somewhat tied up with other stuff, but will give it a shot as soon
as I get a chance.
Will it be possible for you to put a debug statement in
DBIx::SearchBuilder as part of DoQuery that prints out the QueryString.
Details in this thread:
http://lists.bestpractical.com/pipermail/
On Thu, 2006-05-11 at 19:35 +0300, Nick Demou wrote:
> thanks Joshua - I've read the sample chapter online and it seems a
> good book anyway
> If I have any problems later should I ask here or on the devel list?
No problem. It is probably more appropriate on the rt-devel list.
--
Joshua Colson <
On Thu, 2006-05-11 at 11:59 -0400, Jesse Vincent wrote:
> Does anyone feel that this change should _not_ be reversed? Should the
> change only trigger if two txns are recorded? Should that second
> transaction simply be run as the RT_System user?
I tend to agree with the OP. It seems to me that li
On Thu, May 11, 2006 at 01:52:29PM +0300, Nick Demou wrote:
> I've spent some time with RT and I liked it :-). So now I am willing
> to begin translating most texts to my language (Greek) so that other
> people can feel more comfortable with the web interface and the
> automated emails. I would
Quoth Brendan Arnold ([EMAIL PROTECTED]):
> Hi again,
>
> I still have the problem. I have found out some more information
> though. After checking the logs it seems that IE, when submitting the
> form info, actually does not generate a log entry. Also the 'Page
> cannot be found' error appears al
2006/5/11, Joshua Colson <[EMAIL PROTECTED]>:
On Thu, 2006-05-11 at 13:52 +0300, Nick Demou wrote:
> I've spent some time with RT and I liked it :-). So now I am willing
> to begin translating most texts to my language (Greek) so that other
> people can feel more comfortable with the web interfac
Quoth Ruslan Zakirov ([EMAIL PROTECTED]):
> On 4/3/06, Michael Shanks <[EMAIL PROTECTED]> wrote:
> > Hello,
> >
> > Could someone point me in the right direction, I have several queues setup
> > that I don't want mailing back when an e-mail is submitted, how is this
> > achieved?
> >
>
> Delte auto
Does anyone feel that this change should _not_ be reversed? Should the
change only trigger if two txns are recorded? Should that second
transaction simply be run as the RT_System user?
On Thu, May 11, 2006 at 11:30:51AM -0400, Stephen Turner wrote:
> At Thursday 5/11/2006 10:27 AM, Jesse Vincent w
Hi all,
I'm very new to RT having just installed RT-3.4.5 so
apologies if my query has been answered before. I've
tried searching the RT website as well as Google but
couldn't find anything close.
I noticed RT comes by default with a Scrip to cater
for auto replying upon successful creation of a
Steve,
Thanks. I will look into that. This is all new to me. I did get a
response about a Perl Module and I am in the process of trying to add
that. This option is a good learning tool for me to see what is involved
in creating templates and the other option is a learning tool for me to
add module
On Thu, 2006-05-11 at 13:52 +0300, Nick Demou wrote:
> I've spent some time with RT and I liked it :-). So now I am willing
> to begin translating most texts to my language (Greek) so that other
> people can feel more comfortable with the web interface and the
> automated emails. I would be gratefu
On Thu, 2006-05-11 at 11:53 +0400, Ruslan Zakirov wrote:
> Hello.
>
> I've commited fixes several fixes into 3.5 branch that should fix
> issues with searches by CFs.
> Please test it with your test cases and report back.
>
I've downloaded the current release of 3.5-TESTING (5204), built it an
On Thu, 2006-05-11 at 10:27 -0400, Jesse Vincent wrote:
> On Thu, May 11, 2006 at 03:58:11PM +0200, Sven Sternberger wrote:
> > I noticed that ther is a difference between 3.0 and 3.6rc1 in the
> > access rights handling
>
> That's correct. There were complaints about the old behaviour. I can't
>
At Thursday 5/11/2006 10:27 AM, Jesse Vincent wrote:
On Thu, May 11, 2006 at 03:58:11PM +0200, Sven Sternberger wrote:
> Hello!
>
> I noticed that ther is a difference between 3.0 and 3.6rc1 in the
> access rights handling
That's correct. There were complaints about the old behaviour. I can't
r
On Thu, May 11, 2006 at 03:58:11PM +0200, Sven Sternberger wrote:
> Hello!
>
> I noticed that ther is a difference between 3.0 and 3.6rc1 in the
> access rights handling
That's correct. There were complaints about the old behaviour. I can't
remember if simply changing the default about how man
Hello!
I noticed that ther is a difference between 3.0 and 3.6rc1 in the
access rights handling
Situation:
Two Queues named qa and qb. The user has the right to modify tickets
in qa but not in qb. In 3.0 it is possible, to set a link
from a ticket in qa to to a ticket in qb. In 3.6 I get permiss
On Thu, May 11, 2006 at 09:43:31AM -0400, Stephen Turner wrote:
> At Wednesday 5/10/2006 09:57 PM, Peter Collins wrote:
> >
> >I've got version 3.2.3 right now.
> >
> >Let's say I have a global scrip that I want to apply to MOST of the queues
> >but not all. The only way I can see to do this is to
At Thursday 5/11/2006 03:52 AM, David Di wrote:
I encountered a strange problem when setting value for a custom
field. If anyone can give me a lead that will be appreciated.
Note: this action is to set current transaction user to be the
Evaluator, fill in his real name instead of RT id.
Hi
At Wednesday 5/10/2006 09:57 PM, Peter Collins wrote:
I've got version 3.2.3 right now.
Let's say I have a global scrip that I want to apply to MOST of the queues
but not all. The only way I can see to do this is to delete the scrip from
the global scrip place and then recreate it one by one fo
At Wednesday 5/10/2006 05:01 PM, John Boris wrote:
Can a scrip be written that will notify a set of users that a ticket has
been created in a queue without assigning the ticket to that user or
making that person an AdminCc? I don't want to send a bunch of
duplicate emails. I want the certain gr
Hi,
I am using RT 3.2.3 on Red Hat 9, When I am starting the Apache Server
it gives following error message.
Using an array as a reference is
deprecated at /usr/local/lib/perl5/site_perl/5.8.5/Date/Format.pm line 88.
Will this message affect the RT functionality ?
Also I am
I've spent some time with RT and I liked it :-). So now I am willing
to begin translating most texts to my language (Greek) so that other
people can feel more comfortable with the web interface and the
automated emails. I would be gratefull if you could you give me some
pointers to related informa
Title: Message
I encountered a
strange problem when setting value for a custom field. If anyone can give me a
lead that will be appreciated.
The background of
this problem is listed below:
RT version:
3.4.3
CustomField:
Evaluator
Type- Enter one value,
Applied to: Tickets,
Hello.
I've commited fixes several fixes into 3.5 branch that should fix
issues with searches by CFs.
Please test it with your test cases and report back.
--
Best regards, Ruslan.
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