I would like
to change the font color of the ticket subjects named "10 newest unowned
tickets" to a different color, so that they are more noticeable. In which file
can I do that?
thanks,
Peter
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On Thu, 2006-05-25 at 16:06 -0700, Kenneth Crocker wrote:
> To all,
>
> I hope this gets in, I've tried before and I do not get recognised.
> I have been trying to create a scrip to cause the owner to change to
> "nobody" when the Queue is changed. I have also created a new status
> that I
To all,
I hope this gets in, I've tried before and I do not get recognised.
I have been trying to create a scrip to cause the owner to change to
"nobody" when the Queue is changed. I have also created a new status
that I use as a condition. The following is the code:
# --- This code sets
Isn't it easier to add cronjob to sync changes from LDAP to RT?
On 5/25/06, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
Here is the scenario:
Upon user/ticket creation I have RT set up to grab user info from a LDAP
server and place that info into the RT users' profile.
We have a small n
I think LdapSummary page on the wiki has reference to a description
about how to sync LDAP->RT user accounts.
On 5/26/06, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
Hi Jean-Francois,
The way I went about it was to modify the User_Overlay.pm file subroutine
called CanonicalizeUserInfo
Our ne
Hi RT Users,
Today i upgraded RT 3.4.4 to RT 3.4.5 and i get the following error on
some Queues:
RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for this email ([EMAIL PROTECTED]).
You might need to grant 'Everyone' the right 'CreateTicke
Hi Jean-Francois,
The way I went about it was to modify the User_Overlay.pm file subroutine
called CanonicalizeUserInfo
Our new method for that is located in:
/local/lib/RT/User_Local.pm (this overtakes the original method version
supplied with RT)
Basically we just do a LDAP look up of the us
Hi all!
I installed RT3.4.5 with LDAP support as described at
http://wiki.bestpractical.com/index.cgi?LDAP. It's working well, I can
login with my LDAP credentials.
Now, I'd like to synchronize the user info with my LDAP server. Any idea?
Thanks!
Jean-Francois
_
Hi,
With the default config, if a message is sent to RT with a ticket
identifier in the subject, but from an email address different than that
ticket's requestor, RT will send a copy of the message to the requestor.
I want to prevent RT from sending the copy. I've tried deleting and
changing
Here is the scenario:
Upon user/ticket creation I have RT set up to grab user info
from a LDAP server and place that info into the RT users’ profile.
We have a small number of users each month who change
departments, phone numbers etc.
I need to be able to allow any privileged user to
On Thu, May 25, 2006 at 08:42:35AM -0500, Flynn, Timothy J wrote:
> Just an FYI, it was the double quote that was causing the issues with
> Excel and rows not showing properly. I am using Excel 2003. I ended up
> doing this:
Thanks! It sure looks like our escaping isn't up to snuff. We should
I have some scripts
which do things to RT and have used $RT::SystemUser as the default user when
instantiating new Groups/Queues etc. in code. However, since I started to redo
my rights schema, this user no longer has permissions to do very much and I
wonder what has happened? It's not the "
On Wed, May 24, 2006 at 04:52:00PM +0200, Torsten Brumm wrote:
> Hi Frank,
>
> We didn't delete something, but we merged to tickets and one of them had a
> referer to RTFM. It drives me crazy, that i can't reproduce this and i'm
> also stepping in the dark, because i can't figure out the way th
On Thu, May 25, 2006 at 03:44:31PM +0200, Mariusz Stakowski wrote:
>
> Hello list,
>
> I would like to complain too on the Famous RT + FastCGI error.
> My environment is somehow more exotic, but I hope somone will be able to
> help me:
>
> The famous error:
>
> >
Community help: http://wiki.bestpractical.com
James Yogo wrote:
Hi All,
I have managed to install RT on Fedora Core 5, what nextwhat are
the initial configuration i need to have?
What configs should i have for my /etc/rt3/RT_Config.pm?Apache?Mysql?
Regards,
James Yogo
__
Hello list,
I would like to complain too on the Famous RT + FastCGI error.
My environment is somehow more exotic, but I hope somone will be able to
help me:
The famous error:
> [error] [client x.x.x.x] FastCGI: incomplete headers (0 bytes)
> received from server "/
Just an FYI, it was the double quote that was causing the issues with
Excel and rows not showing properly. I am using Excel 2003. I ended up
doing this:
$val =~ s/[^\032-\041\043-\176]/ /g;
-Tim
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Flynn,
T
Hi Everyone,
There is a bug with /opt/rt3/Elements/TicketBox, it will not display
index.html in CallsQueueDay correctly. I changed the code to use
TicketBoxStart and add TicketBoxEnd right after and before
<& /Elements/TicketBoxEnd&>
I hope this helps.
Take care!
Nick
--
I haven't had time to test it against the new release candidates yet, so
I don't know for certain.
--
Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
[EMAIL PROTECTED]
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:rt-users-
> [EMAIL PROTECTED] On Behal
Hi All,
I have managed to install RT on Fedora Core 5, what nextwhat are the
initial configuration i need to have?
What configs should i have for my /etc/rt3/RT_Config.pm?Apache?Mysql?
Regards,
James Yogo
_
Don't just searc
Does RTx::Statistics work with 3.6.0rc2? I haven't been able to get it
to work very well.
--
Mathew Snyder
Systems Administrator
Network+
ServerVault TechOps
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