Title: Change the content of all subjects
I want to know if it is possible to change the content of all subjects, now it is "[ #ticket number] Ticket name" and I want the following result:
"Ticket name [Ticket Number]".
Please help me
Thanks,
Andreas
Fixed - thanks - the code was in
$rtroot/lib/RTx/AssetTracker/Interface/Web.pm and exactly the same fix
fixed it ...
PK
-Original Message-
From: Schultz, Eric [mailto:[EMAIL PROTECTED]
Sent: 07 June 2006 18:14
To: Philip Kime; RT users
Subject: RE: Strange message when changing "Select O
And you might be wondering what exactly I mean by "detail". In this case, I
mean that a detail report would include data from tables Attachments and
possibly transactions. It would sort of be what you see in the Jumbo display.
On a side note: It would be neat if RT could hide parts of email co
I don't know what to tell you about the asset tracker code. Maybe you
can use the RT code as a hint for how to fix the AT code.
Eric Schultz
United Online
-Original Message-
From: Philip Kime [mailto:[EMAIL PROTECTED]
Sent: Wednesday, June 07, 2006 5:54 PM
To: Schultz, Eric; RT users
S
Hmm, I tried this but get the same message. However, I'm only seeing
this behaviour with Custom Fields in Assets, not Tickets it seems ...
PK
-Original Message-
From: Schultz, Eric [mailto:[EMAIL PROTECTED]
Sent: 07 June 2006 12:38
To: Philip Kime; RT users
Subject: RE: [rt-users] Stran
Perhaps I should explain myself better. You can get a summary report for
several tickets easily, using the query functions. I have a need to get
detailed reports for several tickets resulting from a query. We are looking at
replacing our custom ticketing system with RT. Currently we offer fu
Hi all. Is there any built-in function for displaying and
printing detailed reports in RT? I only ask because I don’t find such a
function and I want to be sure before I start exploring other reporting
options.
David
Smithson
--
ActivSupport, Inc.
Seems to still be a problem in 3.6rc3 ...
>I believe we've already fixed this for 3.4.6, but checking that would
be appreciated?
On Sat, Jun 03, 2006 at 08:09:56PM -0700, Philip Kime wrote:
> Is it a known bug in 3.4.5 that the "Include disabled groups in
listing"
> box on the Groups display page
I have recently installed RT 3.4.5, when I try to add users I get the
following message in my apache error_log.
[Wed Jun 07 23:17:36 2006] [notice] child pid 18164 exit signal
Segmentation fault (11)
[Wed Jun 7 20:17:36 2006] [crit]: Transaction not committed. Usually
indicates a software fau
There seems to be the same issue in RT 3.6 too ...
Thanks for the patch - I'll try it out.
-Original Message-
From: Schultz, Eric [mailto:[EMAIL PROTECTED]
Sent: 07 June 2006 12:38
To: Philip Kime; RT users
Subject: RE: [rt-users] Strange message when changing "Select One Value"
CFs inRT
I have recently installed RT 3.4.5, when I try to add users I get the
following message in my apache error_log.
[Wed Jun 07 23:17:36 2006] [notice] child pid 18164 exit signal
Segmentation fault (11)
[Wed Jun 7 20:17:36 2006] [crit]: Transaction not committed. Usually
indicates a software fau
Since I've made a number of other changes, I can't just give you a
patch. But yes, I thought it was a bug, and I fixed it thusly in
/path/to/your/rt/lib/RT/Interface/Web.pm (this also works for something
that isn't a "select one value"):
@@ -1217,6 +1217,8 @@
my $cf_values
Yes, it sure is!
A rather confusing default, but I should have looked in the config
file rather than the web interface... I was thinking this was more of
a permissions issue or something, as the feedback provided in the web
interface was a little confusing (listing the script it will trigge
On Wed, Jun 07, 2006 at 02:33:12PM -0400, Joe Auty wrote:
> If I were to wager a guess, it looks like the problem involves the
> scrip:
>
> On Correspond Notify Requestors and Ccs with template Correspondence
>
>
> Is there some sort of way of verifying that this Scrip is working?
>
Might th
I use a W2K AD server and use "user"
as my object class. That works well for me.
# Basic Setup
Set($LdapServer, 'server.domain.com');
# LDAP server for authentication
Set($LdapBase, 'cn=Users,dc=domain,dc=com');
#
search base
Set($LdapFilter, "(objectclass=user)"
If I were to wager a guess, it looks like the problem involves the
scrip:
On Correspond Notify Requestors and Ccs with template Correspondence
Is there some sort of way of verifying that this Scrip is working?
On Jun 7, 2006, at 2:09 PM, Joe Auty wrote:
Hello,
When I go to reply to a ti
Hello,
When I go to reply to a ticket, RT does not even attempt to send
email out to the requestor's email address within version 3.6 - there
is no record at all in my mail log. Is this the intended behavior, or
a simple misconfiguration? If the latter, what needs to be corrected?
I can't
Hi Nick,
We've accomplished these without even writing any code. Create new global
scrips:
For queue change:
Condition: On Queue Change
Action: Notify AdminCcs (or whatever is appropriate for your organization)
Template: Global template: Transaction
Stage: TransactionCreate
For owner change:
This seems to have solved the problem without the Draconian measure of
forcing SSLv2 connections.
RT connections are now updating consistently!
Brendan
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Community help: http://wiki.be
On Thu, Jun 01, 2006 at 12:34:32PM -0400, Jesse Vincent wrote:
>
>
>
> On Thu, Jun 01, 2006 at 11:32:10AM -0500, Ted Serreyn wrote:
> > Interesting
> >
> >
> > mysqldump --all-databases --with-default-charset=binary >dump.test
> > mysqldump: unknown variable 'with-default-charset=binary'
> >
>
OK ... We are running RT 3.4.5 and I'm having trouble trying to achieve
something that we want to do. I think I'm close but I just need a little
help to get over the edge.
Basically, for specific queues, we have a custom field that contains a list
of users. The list of users is a list of peo
Hi Everyone,
Is there a way to send an e-mail automatically when a ticket
is moved to another queue? Also, is there a way to send an e-mail automatically
when someone changes the ownership of the ticket to someone else?
Thank you for your help.
Take care!
Nick
--
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