[rt-users] I need to know all the names of the CustomFields from a specific Queue

Hi I search around but hadn't find any hint. My problem is: before creating a ticket (using perl) in a queue i need to know all names of the customfields for this queue. How can i do this? thanks in advance. ciao norbert ___

[rt-users] Rights question

Hello, I have the odd situation in that I have a group (Group A) of privileged users who I need to give full read only access to, apart from the ability to reply to cases in which they are the requestor. I need all unprivileged users to be able to reply to cases in which they are

[rt-users] how to send templates with custom scrip

Hi, If I have a template assigned to a scrip, how can I send it to a certain address? I want to send a special e-mail if a certain custom field changes to a person depending on this custom fields' value. So the recipient of the mail has to be calculated in the scrip's action. I had a look at

Re: [rt-users] Unmerge tickets

Sorry to raise this again..but just in case some missed it first time around and have the answer .. I am sure an unmerged function will be useful to all ... my only problem is identifying the watchers of the original tickets.. Thanks; Roy Roy El-Hames wrote: Hi ; Have anyone tried an unmerge

Re: [rt-users] Custom Fields / Transaction Custom Fields inScrips [FIX!]

Jesse, Thanks for the reply and that makes complete sense to this old C++/Java/Object Pascal (yeah I'm dating myself) programmer. I've started to look through the code for RT but haven't gotten through it enough to wrap myself around the object hierarchy and philosophies behind its design. I'll

RE: [rt-users] LDAP working, now the next step

Jay, Please update the Wiki with the Windows 2003 AD information if you haven't already done so. I'm curious how your mapping differs from that on http://wiki.bestpractical.com/index.cgi?LdapSiteConfigSettings. Drew -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On

[rt-users] Predefined search My Requests not found

Hi, We just upgraded from 3.4.4 to 3.6.0 and the start screen now shows Predefined search My Requests not found Any ideas? Kind regards, JP ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

RE: [rt-users] Predefined search My Requests not found

On Thursday, July 20, 2006 4:15 PM Koopmann, Jan-Peter wrote: We just upgraded from 3.4.4 to 3.6.0 and the start screen now shows Forget it. There was a changed index.html in local. Silly me. smime.p7s Description: S/MIME cryptographic signature

Re: [rt-users] how to send templates with custom scrip

On Thursday 20 July 2006 06:11, Stefan Franck wrote: If I have a template assigned to a scrip, how can I send it to a certain address? Select Notify Other Recipients in Scrips Fields. Emit a To: header in the template (as the first line and then a blank line after all headers). I want to

[rt-users] [rt-3.6.0] how to customize logout.html to force apache reauthentication ?

Hi folks, I've set up RT to use web external authentication via Apache, however I could't find a way to force reauthentication after logging out so a different user can log in. It seems like the previous authenticated session is saved and that causes my browser (firefox 1.5) not to ask for

[rt-users] Remove disclaimer text from incoming e-mail requests

Each e-mail request received from our users by RT has a disclaimer in the body which I'd really like to remove. I've scoured the wiki archive, and see other references to this type of request, but I can't find any direction on how to resolve. Does this need to happen outside of RT before passing

[rt-users] Question about LdapOverlay and Windows Active Directory

Hi there, Has anyone gotten the LdapOverlay working with Windows Active Directory ? Basically I would like to authenticate user against Windows AD without doing it thru Apache. I followed the steps in the section LDAP at RT Wiki, but couldn't get it working yet. Any tips, suggestions or

Re: [rt-users] Rights question

Stewart, Instead of using Privileged or Unprivileged at the system or Queue level for those rights, use the Requestor Role. Of course, you will have to decide where to give them all the ability to CreateTicket, but that can be done at the Global System Group or Queue System Group level.

Re: [rt-users] LDAP working, now the next step

Drew: I tested against 2000 and 2003 with ldapsearch before posting those settings to http://wiki.bestpractical.com/index.cgi?LdapAttrMap. The mapping is the same for both. -- Eric N. Valor Information Technology Manager DaimlerChrysler Research Technology North America, Inc. [EMAIL PROTECTED]

Re: [rt-users] Question about LdapOverlay and Windows Active Directory

Hi Helmuth, That's the one I looked at, but even though I could not get it working. Whenever I try to login, I got the following error: RT::User::IsLDAPPassword search for ((sAMAccountName=oliveros)(objectclass=posixAccount)) failed: LDAP_REFERRAL 10

RE: [rt-users] Question about LdapOverlay and Windows Active Directory

One thing that got me (due to my COMPLETE LAMP newness) was installing the Net::LDAP module. The other thing I did differently was my objectclass=user not PosixAccount -Original Message- From: Dario Luis Coneglian Oliveros [mailto:[EMAIL PROTECTED] Sent: Thursday, July 20, 2006 2:13

RE: [rt-users] Question about LdapOverlay and Windows Active Directory

I used the Mosemann overlay listed on the : http://wiki.bestpractical.com/index.cgi?LdapSummary Page. It also comes with a perl script that will search your existing userbase and attempt to convert them to AD type accounts. Integration was easy, but configuration got me for a bit until I

RE: [rt-users] LDAP working, now the next step

Eric, Thanks for the note. I have Active directory LDAP working here at $work, but I don't know if it's 2000 or 2003. Good to know that MS didn't make it more difficult if you upgrade. :-) Drew From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Thursday, July 20, 2006 2:04 PMTo:

RE: [rt-users] LDAP working, now the next step

Yeah, its not the mappings at all. It is the permissions for the directory. Unlike slapd or 2000 AD, 2003 requires an account that had read permission on the directory server for binding. You can either hack 2003 AD to allow anonymous access, or create a user to do it. -Jay

RE: [rt-users] LDAP working, now the next step

Our sysadmin just created a read-onlyAD account. No hacking required. :-) Drew From: Jay Vlavianos [mailto:[EMAIL PROTECTED] Sent: Thursday, July 20, 2006 3:05 PMTo: Drew Taylor; [EMAIL PROTECTED]; rt-users@lists.bestpractical.comSubject: RE: [rt-users] LDAP working, now the next step

[rt-users] DatabaseRequireSSL question?

Hi, Is anyone know RT-3.6.0 MySQL DatabaseRequireSSL working or not? I have setup MySQL SSL on another machine and set DatabaseRequireSSL = 1 in RT-3.6.0. When I started RT, it connected MySQL database without SSL. Thanks, Zhiming. __ Do You Yahoo!?

RE: [rt-users] LDAP working, now the next step

This was my goof. Thanks Joachim... Since I had the auto reply template with the password generation script in place AND LDAP, there was a conflict between the two. Once I removed the auto reply template changes everything worked perfectly like you mentioned below. Thanks again, -Jay

[rt-users] Re: problem with add comment to dependant tickets scrip

I have a Depended-On ticket which has the following scrip applied to its queue. My scrip condition is On Comment My template is Global Template:blank My scrip action is user defined with Custom action preparation code: my $note; my $t = $self-TicketObj-Transactions; while (my $o = $t-Next) {

[rt-users] Possible Bug?

We've encountered an issue that we don't particularly like nor do we know if it is engineered or a bug. It involves the searching of merged tickets and is repeatable for all merged tickets in our database. It would appear that after a merge it is impossible to find the ticket merged INTO another

Re: [rt-users] Possible Bug?

Mathew Snyder wrote: We've encountered an issue that we don't particularly like nor do we know if it is engineered or a bug. It involves the searching of merged tickets and is repeatable for all merged tickets in our database. It would appear that after a merge it is impossible to find the

Re: [rt-users] Possible Bug?

We've encountered an issue that we don't particularly like nor do we know if it is engineered or a bug. It involves the searching of merged tickets and is repeatable for all merged tickets in our database. It would appear that after a merge it is impossible to find the ticket merged INTO

Re: [rt-users] Possible Bug?

See the thread starting with: http://lists.bestpractical.com/pipermail/rt-users/2006-July/040503.html On 7/20/06, Mathew Snyder [EMAIL PROTECTED] wrote: We've encountered an issue that we don't particularly like nor do we know if it is engineered or a bug. It involves the searching of merged

Re: [rt-users] Possible Bug?

Thank you. I did do a brief search for EffectiveId and found nothing. Next time I'll be a bit more exhaustive before posting. Thanks, Mathew Snyder Mathew Snyder wrote: We've encountered an issue that we don't particularly like nor do we know if it is engineered or a bug. It involves the

[rt-users] RTx::Shredder Users plugin question

Is there an efficient way to eliminate users whose tickets have been deleted. For instance, we are currently purging our database of all deleted spam tickets and only deleted spam tickets. This task is straight forward using the rtx-shredder CL utility. However, we are left with all the users