Hi all. What is "Category" in the Values list for selects? What are
the effects of setting this to something?
Sort:
Name:
Description:
Category:
David Smithson
ActivSupport, Inc.
Your Flexible IT Partner
Microsoft Gold Partner -- Small Business Speci
Yeah, that did the trick. Thanks Todd.
mkdir local/lib/RT
cp lib/RT/Tickets_Overlay.pm local/lib/RT/
vim +827 local/lib/RT/Tickets_Overlay.pm
David Smithson
CLICK HERE FOR ONLINE SUPPORT
-Original Message-
From: Todd Chapman [mailto:[EMAIL PROTECTED]
S
In RT::Tickets::_WatcherLimit, try changing:
$o->Load($value);
to:
$o->Load( $value =~ /__CurrentUser__/ ? $self->CurrentUser->UserObj->Name :
$value );
(that's in lib/RT/Tickets_Ovelay.pm)
-Todd
On Mon, Jul 31, 2006 at 08:37:50PM -0700, David Smithson wrote:
> And I was just about to say t
And I was just about to say that I only found the regexp in ShowSearch:
$SearchArg->{'Query'} =~
s/__CurrentUser__/$session{'CurrentUser'}->Id/ge;
I confirmed that you are right. The saved search *does* work from the
ataglance page.
I was actually trying to do some customization of the Quicksea
I think the problem is that the replacement of __CurrentUser__
with the user id is done in /Elements/ShowSearch. That is
only used for showing searches on the RT homepage. The link
at the top of the search is to the query builder with the
value replaced. Loading it from saved searches isn't going t
Hey, why isn't "Owner = '__CurrentUser__'" working for me? I can't
figure this one out. It's pretty simple it seems, but __CurrentUser__
isn't getting replaced in the query:
Queue = 'General' AND Owner = '__CurrentUser__'
What am I missing?
David Smithson
I'm actually installing to an rt directory in /usr/local/. I hadn't
done a recursive chown but had found that the Callbacks directory under
share/html is not getting the proper mode when rt is initially
installed. Since Shredder places files in this directory, they were not
accessible. Chmod
Team,
One of my users is getting the following error when replying to tickets
using his email client. The error he is getting is below:
Can anyone tell me what RT::User::LoadByName Unimplemented means and how
I can fix this?
Thanks
-Stevo
From - Mon Jul 31 12:14:14 2006
X-UIDL: AAwrr/EA
RT::Queue::TicketCustomFields checks to see if the user
has "SeeQueue" right before allowing the user to see
the ticket's custom fields.
Why should that be?
If the user has the right to see the ticket and has
show/edit permission on the CF, why does the user
need the ability to SeeQueue?
-Todd
On Sun, 2006-07-30 at 02:14 -0400, Mathew Snyder wrote:
> Again, I'm testing a new installation of RT v3.6.0 with RTx::Shredder.
> However, when I install Shredder I get this
>
> The requested URL /Admin/Tools/Shredder/ was not found on this server.
>
> I'm finding that the directories created an
Title: FW: [rt-users] Populate custom field A with the selection I made incustom field B
Hi guys, just wanted to bring this one back up…just in case someone knows :)
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Helmuth Ramirez
Sent: Wednesday, July 26, 2006 9:24 AM
To: rt
On Mon, Jul 31, 2006 at 09:55:18AM -0700, Schultz, Eric wrote:
> > Hi, Is anyone know how to setup CustomField mask, such
> > as IP address ###.###.###.###? Thanks, Zhiming.
>
> Are you talking about the validation feature of 3.6? If so, I believe
> that another user on the list had provided a li
> Hi, Is anyone know how to setup CustomField mask, such
> as IP address ###.###.###.###? Thanks, Zhiming.
Are you talking about the validation feature of 3.6? If so, I believe
that another user on the list had provided a link for a whole bunch of
premade regular expressions, but you'd have to se
On Mon, Jul 31, 2006 at 12:34:11PM -0400, Jesse Vincent wrote:
>
> On Jul 28, 2006, at 5:21 PM, Todd Chapman wrote:
>
> >How do I do a left join and join on an
> >arbitrary expression?
> >That catch is that I need to refer to the
> >TABLE2 alias in
> >the expression?
> >
>
> Shouldn't it be en
On Jul 28, 2006, at 5:21 PM, Todd Chapman wrote:
How do I do a left join and join on an arbitrary expression?
That catch is that I need to refer to the TABLE2 alias in
the expression?
Shouldn't it be enough to use ->NewAlias to create a new alias, pass
it in as ALIAS2, and go from there?
On Jul 19, 2006, at 2:02 PM, Helmuth Ramirez wrote:
[RTFM, the RT FAQ Manager]
I wanted to install this...but I couldn't find anything about 3.6
compatibility. Is it 3.6 friendly?
It is, though we need to release the 2.2.0 final.
Jesse
PGP.sig
Description: This is a digitally signed me
Valery,
Is there a chance you can send me a message that causes the double-
recoding bug? I can then add that to RT's test suite to make sure it
doesn't happen again.
Spasibo Bolshoe,
Jesse
On Jul 28, 2006, at 9:17 AM, Валерий Харьков wrote:
Hi all. I've got some problems with RT 3.6.0
Huh, that's interesting to know. And adding quotes around it doesn't fix it.
That seems like some sort of bug to me - it's useful to have queue names with
spaces in them.
Eric Schultz
United Online
> -Original Message-
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf
At Sunday 7/30/2006 01:14 AM, David Smithson wrote:
There's a datetime field in the Tickets table called 'Told'. What does
it mean? I don't find a description of this documented anywhere. I
know that it is set by clicking 'Last Contact' on the Ticket page, but
it isn't clear to me what the pur
Yes, they do. That may be the problem then.
Thanks a lot.
David Smithson wrote:
Hi Dario. Do your queue names have spaces in the names? The queues I have were imported from another database, including the spaces in the names. I've found that I can't use simple search to search for ticket
After enabling debug for RT this is the error I receive when it attempts
to retrieve the users lists for the drop-down.
Jul 31 08:51:41 tickets RT: RT::Handle=HASH(0xa14171c) couldn't execute
the query 'SELECT DISTINCT main.* FROM Users main , Principals
Principals_1, ACL ACL_2, Groups Groups_3, C
Thanks Humberto!
Doesn't sound too bad. My only concern would be the attachments (we rely
heavily on those). I guess if its that simple, I'll put the restore on a new
machine and test it to see if everything came through alright.
Thanks again
Helmuth
-Original Message-
From: [EMAIL
Hi All,
I have got a little further with this after realising that mason was
caching the files. If I insert a line with
"use RT::RM::ArticleCollection" in the /html/RTFM/Elements/NewestArticle
file, it all starts to work, so what is happening is that the file with
this information in is not getti
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