Hi list,
I wrote a script to pull all our user information from out directory
into RT. Information such as Phone Numbers etc.. that kind of thing.
All this information can now be viewed from the root account but not
from the other privileged accounts.
What permission do i need to give to the
Hi
You have to change the file User.pm when privileged user will view this
information. In the diff I give privileged users permission to view comments
and workphone from users.
--- /opt/rt3/lib/RT/User.pm 2005-02-01 15:20:40.0 +0100
+++ /opt/rt3/local/lib/RT/User.pm
Hi,
I'm using RT 3.4.5 and i'm having some strange results when i search.
- If i search for created = 03/10/2006 i get the tickets created on
02/10/2006
- If i search for created = 03/10/2006 00:01 i get the tickets created on
02/10/2006
- If i search for created = 03/10/2006 24:00 i get the
For a start what version of rt are you using ..
Custom fields can be set either globaly/or applied to particular
queues/or queue specific
Roy
John Colbert wrote:
Hello... I've searched through various archives and online resources,
and either I'm missing it or just can't seem to find an
Looks like the combination of both your
suggestions corrected the problem.
In moving to another issue, is there a
good in depth guide you know about for a full interface to RT via email? The
scenario we are looking for right now is to create tickets via email (via a separate
email
- If i search for created = 03/10/2006 i get the tickets created
on 02/10/2006
- If i search for created = 03/10/2006 00:01 i get the tickets
created on 02/10/2006
- If i search for created = 03/10/2006 24:00 i get the tickets
created on 03/10/2006
Just a guess, but could this be a
Ian Clancy wrote:
Chaim,
Weve been using Zimbra now for a couple of months. It really is
excellent.
I'd be interested to know what kind of integration ideas you have with
RT.
Regards
here are my ideas,
since most users will use zimbra for ent email and messaging, i can
create code within
On Thu, 2006-09-28 at 14:46 -0400, Jesse Vincent wrote:
So i came back to 3.6.0 and paradoxically the problem still exists!
I'm betting that this is due to an upgraded DBIx::SearchBuilder. Just
out of curiosity, what database are you on?
Our RT Installation uses PostgreSQL 8.0.3.
I upgraded from 3.4.3 to 3.6.1 and found the way the Homepage searches are
done are is different between the two versions. In 3.4.3 I had a custom
search for Highest priority tickets in my department. In 3.4.3 I created
a local/html/Elements/MyGroupTickets with the following:
I am using the LDAP
code from http://wiki.bestpractical.com/?LDAPand
it's working fine but when I try to create a new user in RT, I
get:
User could not be created: Could not set
user info
I have LDAP auth
first and I am using the LDAP auto-create callback. Any ideas? Should it be
trying
On 10/4/06, Ole Craig [EMAIL PROTECTED] wrote:
On Thu, 2006-09-28 at 14:46 -0400, Jesse Vincent wrote:
So i came back to 3.6.0 and paradoxically the problem still exists!
I'm betting that this is due to an upgraded DBIx::SearchBuilder. Just
out of curiosity, what database are you
On Thu, 2006-10-05 at 01:40 +0400, Ruslan Zakirov wrote:
On 10/4/06, Ole Craig [EMAIL PROTECTED] wrote:
On Thu, 2006-09-28 at 14:46 -0400, Jesse Vincent wrote:
So i came back to 3.6.0 and paradoxically the problem still exists!
I'm betting that this is due to an upgraded
you missed content files in etc/upgrade
On Wed, Oct 04, 2006 at 11:45:37PM -0400, Matt Higgins wrote:
I saw another post on this in the archive and the answer was to check the
README and run the db updates. I am upgrading from 3.4.2 and when I run make
upgrade i see nothing in
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