Dear All,
I am running an rt installation (3.4 on Debian, with seperate postgres
backend) for about a year now. Currently I have around 50 call centre
agents working on tickets submitted by a community of around 100.000
clients.
I have set-up the system to allow creation of tickets for
Hi RT Users,
i'm stepping in the dark at this moment. My Users like to have the Bulk
Update Page modified for easier life..
They need the checked Checkboxes per ticket unchecked as default and also
set as default the owner to the current user and the Status to resolved by
default
At the
Hi,
I wish to use a scrip in order to add a link from a ticket to an
asset. I know the function Addlink exists, but I haven't found in
the perldocs or anywhere else how to use it (even to link a ticket to
a ticket).
If someone has a running scrip or knows the syntax, I would very much
appreciate
Some things can't be helped I guess.
Mathew
Jon Daley wrote:
It also people like me have to deal with your bounce messages, when
the spammers fake my address as the sender. That is currently the
largest source of junk that I get. They seem to not use the guys who
don't include the
Yeah, I had done that... the enabled check box is even checked, and I
added rights to view it for everyone (will be removed later when I get
it working)
Is there anything else that needs to be done
Thanks!
On Tue, 12 Dec 2006 16:53:32 +1100
taan [EMAIL PROTECTED] spake:
You need to go
Hi Torsten,
How goes it? Which version of RT are you using? This works differently in
3.4 and 3.6.
Steve
Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IST)
Hi Stephen,
its going worse at this moment ;-). we use RT 3.6.1.
Whats going on at the MIT?
Torsten
2006/12/12, Stephen Turner [EMAIL PROTECTED]:
Hi Torsten,
How goes it? Which version of RT are you using? This works differently in
3.4 and 3.6.
Steve
Bill;
The problem is with /opt/rt3/share/html/Admin/Elements/UserTabs its
missing the Custom Field link
add the below to html/Admin/Elements/UserTabs
CustomFields = { title = loc('Custom Fields'),
path = Admin/Users/CustomFields.html?id=.$id
From: Torsten Brumm [mailto:[EMAIL PROTECTED]
Sent: Tuesday, December 12, 2006 9:31 AM
To: [EMAIL PROTECTED]
Cc: RT Users
Subject: Re: [rt-users] Bulk Ticket Update Question
Hi Stephen,
Hey Torsten,
its going worse at this moment ;-). we
Does anyone have any more information on this?
Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.
On Dec 11, 2006, at 3:28 PM, Dan Parsons wrote:
Yes, and it's granted to me, along with everything else.
Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.
On Dec 11, 2006, at 3:18 PM,
Thank you VERY much. That fixed it!
Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.
On Dec 12, 2006, at 8:37 AM, Roy El-Hames wrote:
Dan;
CustomFields apply to queues, when constructing your search add the
Queue first, then you would notice the list of Custom fields appearing
at the
Leo C. Ureel II wrote:
Hello,
How do I restrict user access by queue? I've some users who only have
been granted rights in certain queues. And this limits their 'RT at a
Glance' view, such that they only can browse tickets in their
particular queues. However, the '10 newest unowned tickets'
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