Joe Casadonte wrote:
On 2/12/2007 11:11 AM, Ruslan Zakirov wrote:
I've applied the Joop's patch to DBIx::SearchBuilder module, please,
try the latest development version from the CPAN.
Thanks Joop & Ruslan!
I grabbed the latest version (6974) of
DBIx::SearchBuilder::Handle::Oracle.pm via th
Anthony,
What are you using the data for? We pull some custom data to use on our
"Resolve" template. It is as follows:
RT-Attach-Message: yes
Subject: Resolved: {$Ticket->Subject}
Your request has been resolved. If you have any further questions or
concerns,
please respond to this message.
Kevin,
I'll check that out. I was also wondering; I use the following code to
move the subject line to a CF called "Description":
my $cf_obj;
my $cf_name;
my $cf_value;
$cf_obj = RT::CustomField->new($RT::SystemUser);
$cf_name = "Description";
$cf_value = $self->TicketObj->Subject();
$RT::
I'm using 3.4.6 and have a ticket that has some CustomField values.
I'm having a horrible time pulling these entries.
I'm doing this via the web and User Defined scripts. For testing I'm
saying On status change run this action.
I've been messing with Ticket_Overlay CustomValues, CustomValues,
T
We are using the (rather nice) CommandByMail extension and are trying to
enforce certain things like rejecting emailed tickets without certain
CFs matching certain validation strings etc. We have this working and
CommandByMail rejects properly but then ...
Couldn't create ticket from message with
On Feb 12, 2007, at 2:03 PM, Kenneth Crocker wrote:
We are currently on RT 3.4.4 and looking to upgrade to 3.6.3 soon.
A question popped up that I had no answer to. Why is it when a
ticket is created via the E_mail interface the cc's are dropped and
do not become part of "people" section
On Feb 6, 2007, at 7:12 AM, Sven Sternberger wrote:
I now recognized the following:
I create a ticket with a line which something
like /^\w+>/
RESULT: ok
I reply on these transaction and enter again /^\w+>/
RESULT: ok
I reply on the reply transaction with an /^\w+>/
RESULT: the newly entered
To all,
We are currently on RT 3.4.4 and looking to upgrade to 3.6.3 soon. A
question popped up that I had no answer to. Why is it when a ticket is
created via the E_mail interface the cc's are dropped and do not become
part of "people" section on the ticket? Is this still happening in
3.6.
> 1) A scrip is needed that will take conditional action at a point in
> time after a transaction occurs. For example, we would like the
> autoresponse scrip to send an autoresponse 30 minutes after a ticket
is
> received, but only if the ticket was not responded to in that time. It
> seems to me t
Does this help?
http://lists.bestpractical.com/pipermail/rt-devel/2006-September/008882.html
It's a one-line change.
It was posted on the dev list and not the users list, so you might not
have found it in your search.
Jim
Torsten Brumm wrote:
Hi RT Users,
searched around the list and cou
Hello all,
Our department is hoping for a couple features in RT that I haven't been
able to implement yet. If someone could provide feedback on whether
these features are even feasible to implement in RT 3.4.6 -- or whether
I should be asking this as a feature request on the rt-devel list -- i
Hello all,
I'd love to have a copy of this to please
Thanks a lot.
Thomas.
De : Marco Avvisano [mailto:[EMAIL PROTECTED]
Envoyé : lundi 22 janvier 2007 09:15
À : RT Users
Objet : Re: [rt-users] Statistics revisitation
I would like too
thanks
M
On 2/12/2007 11:11 AM, Ruslan Zakirov wrote:
I've applied the Joop's patch to DBIx::SearchBuilder module, please,
try the latest development version from the CPAN.
Thanks Joop & Ruslan!
I grabbed the latest version (6974) of
DBIx::SearchBuilder::Handle::Oracle.pm via the web svn interface.
I've applied the Joop's patch to DBIx::SearchBuilder module, please,
try the latest development version from the CPAN.
On 2/10/07, Joe Casadonte <[EMAIL PROTECTED]> wrote:
Using RT 3.6.3 with Oracle 10.2.0.2, I'm having trouble sorting on my
custom fields. As far as I can remember, all tests pa
Hi,
today i upgrade RTx-Shredder to the newest Version and tried to delete old
Tickets. I get the following error:
[EMAIL PROTECTED]:/opt/rt3ast/local/sbin$
/opt/rt3ast/local/sbin/rtx-shredder --plugin
'Tickets=status,resolved;limit,50' --force
SQL dump file is '/opt/rt3ast/local/sbin/20070212T1
Hi all!
I'm trying to use the rt cli to retrieve the ticket history, but my
request fails and I get only a empty response from my server. The
command is:
rt show -f content -l ticket//history
It exits with an error like this:
Use of uninitialized value in split at /www/rt3/bin/rt line 806.
Use
On 2/5/07, Asif Iqbal <[EMAIL PROTECTED]> wrote:
On 1/31/07, Asif Iqbal <[EMAIL PROTECTED]> wrote:
> Hi All
>
> Currently I am using a wget/perl script to generate static html pages
> so that my crawler can index those html files. However `wget/perl'
> script is giving my mysql a jump from a usua
At Monday 6/26/2006 04:05 PM, Serge Bianda wrote:
I get this message on my apache
error_log, what is that supposed to
mean?
[Mon Jun 26 21:02:55 2006] [crit]: RT thinks this message may be a
bounce (/opt/rt3/lib/RT/Interface/Email.pm:708)
[Mon Jun 26 21:03:04 2006] [crit]: RT Recieved mail
(<[EMA
Joe Casadonte wrote:
Using RT 3.6.3 with Oracle 10.2.0.2, I'm having trouble sorting on my
custom fields. As far as I can remember, all tests passed when I first
installed the system, and test 23cfsort.t specifically still passes:
My guess is that you're having problems with SearchBuilder. I ha
Our helpdesk is going to implement a standard of making contact with the
requestor within 30 minutes of the ticket being created. I need to
write a query to find the number of tickets that fall into that category
for a given time period. I know I'm looking for the time difference
between the crea
Hi!
Whether closed or not, the ticket still exists - go directly to the main
ticket page and the reminder(s) should be displayed on that page with
check box(es) nest to them. To clear the reminders, select the
checkboxes and apply.
Ok, I now did it with a 'delete from Links where id=5'. But: a
Christoph Lange wrote:
> Dear all,
>
> I set a reminder, and it's not stopping reminding me ;-) Where can I
> delete reminders again? Trouble is, it belongs to a closed ticket ...
>
> Cheers,
> Christoph.
>
Whether closed or not, the ticket still exists - go directly to the main
ticket page and th
Dear all,
I set a reminder, and it's not stopping reminding me ;-) Where can I
delete reminders again? Trouble is, it belongs to a closed ticket ...
Cheers,
Christoph.
--
Dipl.-Biol. Christoph Lange
Dr.-Ruckert-Str. 9b
28865 Lilienthal
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