Hi, all -
I just set up RT 3.6.3 with RTFM (2.0.4, I think, but whatever the
latest production was about a week ago).
Everything's fine (fully functional, and mostly already in use), save
one thing. Anchors in the 'Links' sections all point to localhost,
implicit port 80, instead of the c
On Fri, 2 Mar 2007, Dalal, Kamber Z (Kamber) wrote:
In RT 3.6.3, the navigation bar is on top, how can it be set on the left
side?
Check out RT_Config:
# This determines the default stylesheet the RT web interface will use.
# RT ships with two valid values by default:
#
# 3.5-default The
In RT 3.6.3, the navigation bar is on top, how can it be set on the left
side?
Thank you,
Kamber Dalal
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In RT 3.6.3, the navigation bar is on top, how can it be set on the left
side?
Thank you,
Kamber Dalal
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Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECT
Hi,
I'm having problems implementing LDAP user authentication in RT and perhaps
someone has done this on RT 3.6.3. Basically, its not allowing me to
authenticate either using an existing RT user or an LDAP user.I copied
the CurrentUser_Local.pm over to my /opt/rt3/lib/RT directory and from
It looks like a bug to me. The only way I've been able to allow an
unprivileged requestor to view outgoing e-mail is to turn him into a
privileged user. Privileged users get a different Display.html than
unprivileged users, and I think that's the difference.
I'm probably over-simplifying the
I just installed RT3 (3.6.3) on a FC6 box using 'yum install rt3' and
made sure that the base install was working (login, queue creation, etc)
and then tried to setup LDAP authentication.
I followed the install instructions (New Installs) at
http://wiki.bestpractical.com/index.cgi?LDAP
Firs
Is it possible that you're trying to use a template from RT-3.7 with
RT-3.6 codebase?
On 3/2/07, Sarah Pomerantz <[EMAIL PROTECTED]> wrote:
From the log file:
[error]: Template parsing error: Can't locate object method "Config"
via package "RT" at template line 4.
[error]: Template parsing erro
Thanks for your reply on this, Joe.
At 09:03 AM 3/2/2007, Joe Casadonte wrote:
On 3/1/2007 3:16 PM, Gene LeDuc wrote:
Is this a bug or expected behavior? Have I given the Requestor role the
appropriate rights?
Just eyeballing it, it looks OK. Have you tried turning on debugging and
lookin
This action (as other notify actions) require template (--template-id
option) and also look into --transaction* options.
On 3/2/07, Torsten Brumm <[EMAIL PROTECTED]> wrote:
Hi Rus / RT Users,
i'm trying to use rt-action-notify-group from RT-CRONTOOL.
My Command:
./rt-crontool --verbose --sear
On 3/1/2007 3:16 PM, Gene LeDuc wrote:
Is this a bug or expected behavior? Have I given the Requestor role the
appropriate rights?
Just eyeballing it, it looks OK. Have you tried turning on debugging
and looking in the log?
2. Another question, only vaguely related: Is there a way for th
Hi,
I've created a search in RT System's saved searches for testing purposes. I
want to delete this search now, but no matter whether I'm logged in as root,
the search cannot be deleted. Each time you go back to configure RT at a
glance, the saved search is still available.
How to get rid of RT S
From the log file:
[error]: Template parsing error: Can't locate object method "Config"
via package "RT" at template line 4.
[error]: Template parsing error: Can't locate object method "Config"
via package "RT" at template line 11.
[error]: Template parsing error: Can't locate object method "C
Hi RT Users,
i'm just playing around with RT Crontool and the possibility to send mails
from. Found at the wiki:
http://wiki.bestpractical.com/index.cgi?TimedNotifications
I have created a template:
Subject: [REMINDER] {$Ticket->id} unowned after 8 hours!
RT-Send-Cc: [EMAIL PROTECTED], [EMAIL P
Sorry, small type, but same error:
/rt-crontool --verbose --search RT::Search::FromSQL --search-arg "Status =
'new' AND Queue = 'KN.DE.CR.BUSAPPL-OS'" --condition
RT::Condition::UntouchedInHours --condition-arg 1 --action
RT::Action::NotifyGroup action-arg 'TESTESCALATION'
On 02.03.2007 15:36 U
Hi Rus / RT Users,
i'm trying to use rt-action-notify-group from RT-CRONTOOL.
My Command:
./rt-crontool --verbose --search RT::Search::FromSQL --search-arg "Stan
RT::Condition::UntouchedInHours --condition-arg 1 --action
RT::Action::NotifyGroup --action-arg 'TESTESCALATION'
If i fire this, i g
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