We have a script for just this purpose. I'm working on commenting it better to
make more sense to other people that might use it so any changes can be done
with little confusion. I also need to verify that it is ok with the powers
that be.
Keep up with me and what I'm up to: http://theillien.bl
Hi.
I know that RT can use some natural language description of dates, but I
haven't found any combination that seems to work to give me a report of
all tickets resolved "last month".
Ideally, it would be last month, the whole month, not 30 days ago (or
else, we could really only run the rep
Hi,
I've recently upgraded from RT3.2.3 to 3.6.3. I ran all the upgrade
scripts too, and all seemed fine. I've granted my group full rights
to assign/modify/see custom fields. And I can see the fields and
modify them using the "Comments Field" sub-window link just fine.
But if I use
Hi Sean,
Thank you very much! The *result* is what I was looking for, but have
you figured out in the meantime how to ensure that the actions are
reflected in the results callback at the top? This would be perfect.
Christian
Edge, Sean schrieb am 21.06.2007 22:17:
> Christian,
> You can accompli
> Unfortunately Stan's question from April is still unanswered. Is there
> no way to make a custom field mandatory on resolve?
Has anyone had the Mandatory option on Create work for them more than
50% of the time ? I've set Mandatory on Custom Fields and had people
creating tickets all over the
Hi Christian,
You should be able to use a TransactionBatch scrip to check that the CF
exists at the time the status changes to resolved. If the CF is not
acceptable, just have the scrip change the status back to the transaction's
OldValue (maybe with transaction recording disabled so it doesn
Christian,
You can accomplish this using Scrips. I shared a few Scrips about a
week ago which we have implemented, one of which dealt with an OnResolve
condition and two "mandatory" CustomFields. Take a quick peek through
the list archives, if you can't find it you can contact me directly.
-Sean
Hi!
Unfortunately Stan's question from April is still unanswered. Is there
no way to make a custom field mandatory on resolve?
The origin question was:
---
Hello again to everyone!
I have read the threads and found lots of opinions on how to make entering
Custom Field value mandatory upon tick
On Thu, Jun 21, 2007 at 10:02:57AM -0700, Kenneth Crocker wrote:
> We use self-service for those who just want to send in a note and
> get a ticket created (they have the address of the queue). We do not
> have any forms for them to fill out and send in with other ticket
> information. We would li
Stephen,
Thanks for your reply. It looks like web forms will be the way to go.
If you have any examples that will help. Thanks again.
Kenn
LBNL
Stephen Turner wrote:
At Thursday 6/21/2007 01:02 PM, Kenneth Crocker wrote:
To all,
We use self-service for those who just want to sen
Gene,
Thanks for your reply. I'm going to forward your response to our
web-interface guy and we'll go from there. If you have any other details
that might keep us from re-inventing a wheel, please pass them on. Your
suggestions have always been helpful anyway. Thanks again.
Kenn
LBNL
Gene
detert,
We have that as well, it's just that some of our user's just want to
send E_mail, period. So, we'll have to come up with something. Thanks.
Kenn
LBNL
[EMAIL PROTECTED] wrote:
* Kenneth Crocker <[EMAIL PROTECTED]> [070621 12:03]:
To all,
We use self-service for those who just w
At Thursday 6/21/2007 01:02 PM, Kenneth Crocker wrote:
To all,
We use self-service for those who just want to send in a
note and get a ticket created (they have the address of the queue).
We do not have any forms for them to fill out and send in with
other ticket information. We woul
The only way for general users to generate tickets in our system is via
e-mail. We have some web forms that feed to a php script that does some
error checking and then sends a formatted e-mail to rt. Works very nicely
for us and makes extracting CFs a snap. We send the users a link back via
To all,
We use self-service for those who just want to send in a note and get a
ticket created (they have the address of the queue). We do not have any
forms for them to fill out and send in with other ticket information. We
would like to do that; have a format for them to send with all pert
Stephen, Gene, & Roger,
Thanks. I suspected that something like that was the case, but couldn't
find any documentation on it in RT Essentials and wanted to be sure.
Kenn
LBNL
Stephen Turner wrote:
At Wednesday 6/20/2007 05:23 PM, Roger Gammans wrote:
On Wed, Jun 20, 2007 at 01:33:05PM -07
Hi everyone, here is what I was told by the person who created the report, I
hope this helps:
In crystal, they have to go to Database>Set Location, click on each of the
tables then "set location" and find the database/table. This remaps the tables
to their database and they should be able to
You can run mailq and see if there's a queue_ID for that email (assuming
it's stuck in postfix). Delete it with the following command:
postsuper -d
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jeff
Platter
Sent: Thursday, June 21, 2007 11:25
If you use mailq to get the Queue ID of the message, you can do
postsuper -d QueueID to remove the message from the queue. man
postsuper, and take a look at the -d flag for examples.
--
Jacob Helwig
PC Technician
Busch's Help Desk
Desk: x35221
Direct: 734-214-8221
___
opss.. I didn't read that you are using postfix
Don't know if the same applies for it.
Sorry for the bandwith waste...
Da: Gianluca Cecchi
Inviato: giovedì 21 giugno 2007 17.40
A: 'rt-users@lists.bestpractical.com'
Oggetto:
I think you should check your /var/spool/mqueue directory.
for every mail not already sent you should find a qf* file and a df* one.
one for the contents/data of the e-mail (df) and one for the information
pertinent with the e-mail delivery itself (qf).
checking them you could delete the e-mail fi
Those deferred messages should be in:
/var/spool/clientmqueue
Simply take a look at the files to make sure they are the emails in
question, then delete them. In other odd cases, they may have ended up in
one of the directories under /var/spool/postfix - but those directories are
used for tempora
I'm using Postfix with a Cent OS install on my RT 3.6.3 box. I recently
setup a bunch of new queues and accidently had a typo on one of the queues
in the /etc/aliases file. I sent a test email to that queue and obviously it
errored out since no queue of that name existed. I fixed the problem in my
At Wednesday 6/20/2007 05:23 PM, Roger Gammans wrote:
On Wed, Jun 20, 2007 at 01:33:05PM -0700, Kenneth Crocker wrote:
> also recorded in the ticket history. All well and good. The scrip we use
> for ticket creation specifies "AutoReply to Requestor" and that, too,
> works as expected. In an effo
Folks,
Has anyone tried to integrate RT with LANDesk (or perhaps another
commercial asset tracking system)?
I've looked at AT, but as a company we're somewhat beholden to LANDesk
for asset and inventory management -- so AT by itself isn't a workable
solution.
I'm looking for any pointers or sug
Hey,
just tried this:
modify: ./lib/RT/Interface/Web.pm line: 1482
change this:
$DateObj->Set(Format => 'unknown', Value => $ARGSRef->{ $field . _Date'}
to this:
$DateObj->Set(Field => 'due', Format => 'unknown', Value => $ARGSRef->{
$field . '_Date' }, RecordTransaction => 0);
Sadly its ign
I have a scrip that does just this. We have the two addresses: help and
dc_help pointing to the same queue, but dc_help should be assigned to
one person in particular.
The Condition is "On Create" and the Action is "User Defined" with a
global template of "Blank".
The custom action preparati
On Thu, 2007-06-21 at 09:43 +0100, Roger Gammans wrote:
> On Thu, Jun 21, 2007 at 09:08:02AM +0200, Nico De Ranter wrote:
> >
> > Hi,
> >
> > Is there a way to have RT send a e-mail whenever a new ticket is
> > available in a queue? I tried adding our 'sysadmin' group to the CC
> > watchers lis
joey wrote:
> Hey,
>
> noone around having an idea? :/
>
> joey wrote:
>> I tried around alot, but i can't get it to work. I need the
>> LastUpdated-field not to be changed when someone changes the Due-Date of
>> a ticket.
>>
>> This is what i acutally want to set-up:
>> A tool (rt-crontool for e
Hey,
noone around having an idea? :/
joey wrote:
> I tried around alot, but i can't get it to work. I need the
> LastUpdated-field not to be changed when someone changes the Due-Date of
> a ticket.
>
> This is what i acutally want to set-up:
> A tool (rt-crontool for ex.) that searches tickets t
On Thu, Jun 21, 2007 at 09:08:02AM +0200, Nico De Ranter wrote:
>
> Hi,
>
> Is there a way to have RT send a e-mail whenever a new ticket is
> available in a queue? I tried adding our 'sysadmin' group to the CC
> watchers list of the queue but that doesn't seem to do what I expected.
I'm pretty
Hi,
Is there a way to have RT send a e-mail whenever a new ticket is
available in a queue? I tried adding our 'sysadmin' group to the CC
watchers list of the queue but that doesn't seem to do what I expected.
Nico
(running RT 3.6.1-4 on Debian Etch)
--
Nico De Ranter <[EMAIL PROTECTED]>
___
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