On 8/1/07, John Oliver <[EMAIL PROTECTED]> wrote:
> On Wed, Aug 01, 2007 at 06:09:42PM +0100, Roy El-Hames wrote:
> > Have you any users in your Users table, if not then I would recommend
> > re-installing RT, cause you need more than just the root user like the
> > user Nobody and RT_System.
>
> R
Yes all you need is ~]# /usr/sbin/rt-setup-database and all mysql related
stuff as per the read me ..
have a look at the wiki installation document it explains how to deal with
your error.
Roy
- Original Message -
From: "John Oliver" <[EMAIL PROTECTED]>
To:
Sent: Wednesday, August 01, 200
We actually had to disable the attachment feature as we were having our
customers attach enormous files and killed our DB processing. Ultimately we are
looking into rewriting the attachment feature to store the attachments on the
web server to alleviate this overhead from the DB. I understand th
Hello everybody.
We've been using RT for more than three months as part of our
customer concern processes. Overall, things have been going well.
The configuration includes Mysql, Apache2 and Postfix running on Ubuntu
6.06. I've made no modifications to the databases.
The primary concern at
On Wed, Aug 01, 2007 at 06:09:42PM +0100, Roy El-Hames wrote:
> Have you any users in your Users table, if not then I would recommend
> re-installing RT, cause you need more than just the root user like the
> user Nobody and RT_System.
Reinstall???
Wouldn't dropping the database and re-running
Hi
I'm trying to migrate tickets from RT2 to RT3 using rt2-to-rt3-1.26
Since I have all sorts of problems with migrating character encoding, I
have decided to convert all texts in the dumped tickets to ASCII. However,
though all the headers seem untouched by the conversion, I'm not able to
import
Have you any users in your Users table, if not then I would recommend
re-installing RT, cause you need more than just the root user like the
user Nobody and RT_System.
Rgds;
Roy
John Oliver wrote:
On Tue, Jul 31, 2007 at 02:53:50PM -0700, Chaim Rieger wrote:
John Oliver wrote:
I sho
On Tue, Jul 31, 2007 at 02:53:50PM -0700, Chaim Rieger wrote:
> John Oliver wrote:
> >I shouldn't have to manually add a 'root' user. Right?
> >
> >
>
> after use rt3 do show tables
> then
> select * from Users
>
> is root in there ?
No.
But the tables are there...
[EMAIL PROTECTED] ~]# mys
I haven't changed the file. I cleared it out by running
echo '' > rt.log
The permissions are the same as they have always been and it is actually being
written to. The problem is only intermittent.
Keep up with me and what I'm up to: http://theillien.blogspot.com
Jesse Vincent wrote:
>
> On
most likely permissions on rt.log ..
make sure your web user can write to rt.log
chown your_web_user:your_web_group rt.log
Roy
Mathew Snyder wrote:
I just cleared out a 35GB rt.log file. Now, people are getting intermittent
errors:
System error
error: Cannot write to '/usr/local/rt-3.6.
The errors appear to be different when it happens too:
error: Cannot write to '/usr/local/rt-3.6.1/var/log/rt.log': at
/usr/lib/perl5/vendor_perl/5.8.8/Log/Dispatch/File.pm line 124.
context:
...
120: }
121: else
122: {
123: $fh = $self
On Aug 1, 2007, at 12:56 PM, Mathew Snyder wrote:
I just cleared out a 35GB rt.log file. Now, people are getting
intermittent errors:
Is the file in fact writable? Have you stopped and started your server?
System error
error: Cannot write to '/usr/local/rt-3.6.1/var/log/rt.log': at
/
I just cleared out a 35GB rt.log file. Now, people are getting intermittent
errors:
System error
error: Cannot write to '/usr/local/rt-3.6.1/var/log/rt.log': at
/usr/lib/perl5/vendor_perl/5.8.8/Log/Dispatch/File.pm line 124.
context:
...
120: }
121:
Hi There;
RT-3.6.4
Can someone give me few lines on how to use callbacks to customise RT,
I've installed shredder for the only purpose of learning how it used
callbacks, but it just added to my confusion , I want to add the
CreateChildTicket callback as described in the Wiki but I am failing t
I implemented the approval process listed in the wiki here:
http://wiki.bestpractical.com/view/ApprovalCreation
If a ticket is created via email sent to the "approval" queue, the
ticket and the resulting "approval" ticket do not have an owner. I
wrote a scrip to set the owner of the approval
On Aug 1, 2007, at 12:41 PM, Mathew Snyder wrote:
Is this possible? I just had to clear out a 35GB log file.
Generally, I'd recommend using syslog logging instead. That way your
regular syslog rotator would handle it.
-jesse
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Description: This is a digitally signed message part
Is this possible? I just had to clear out a 35GB log file.
--
Keep up with me and what I'm up to: http://theillien.blogspot.com
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Commerci
On Aug 1, 2007, at 12:39 PM, Benjamin Weser wrote:
Hello everybody,
Whenever I create a queue or only change its name, this change will be
visible after a relogin.
I thought it could be a problem of cache so I looked for cache in the
RT_Config.pm and found this entry which should be ok like it
Hello everybody,
Whenever I create a queue or only change its name, this change will be
visible after a relogin.
I thought it could be a problem of cache so I looked for cache in the
RT_Config.pm and found this entry which should be ok like it is:
Set($WebFlushDbCacheEveryRequest, '1');
I also ad
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Hi,
We noticed a problem recently with our RT install. Some incoming mails
didn't get created as tickets. Checking the logs we get the errors
below. I've copied 2 instances. This led us to check users_id_seq and
groups_id_seq, both of whose "last
This tells you the problem is with your template, I usually have the
following 2 lines at the very top of the template:
Subject: New Correspondence: {$Ticket->Subject}
RT-Attach-Message: Yes
Then leave 2 empty lines (you should do that) before adding any template
text.
If you are questioning N
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