Re: [rt-users] How could I do this scrip

Hi, I think that method doesn't work for my purpose... but thank you anyway... Now I'm trying to get the email of the real requestor with: RT::User-LoadByEmail([EMAIL PROTECTED]); If the user isn't yet in the database, then I lookup in the LDAP: RT::User-LookupExternalUserInfo(mail, [EMAIL

Re: [rt-users] SelfService: Searching only your own tickets?

I thought that was default behaviour?? but maybe it depends on what permissions you assigned to the Everyone and Requesters groups Roy Thierry Thelliez wrote: Is it possible to configure the SelfService GoTo Ticket interface to only search for tickets initiated by the current user? We do

[rt-users] SelfService: Searching only your own tickets?

Is it possible to configure the SelfService GoTo Ticket interface to only search for tickets initiated by the current user? We do not want users to be able to see each others tickets. Thanks, Thierry Thelliez ___

[rt-users] Unprivileged user passwords

Hello Everyone! Currently running v3.6.3 on FC7, yum installation - awesome! Fairly new to RT and am trying to wrap my head around the best way to setup a customer support queue (non-privileged users). From the wiki I have it setup and working great, I also added the AutoReplyPassword template

Re: [rt-users] Unprivileged user passwords

Hi Craig, Re: your password reset question. I have a scrip that resets an unprivileged user's password and then mails it to them. It is triggered by an e-mail from the user that consists of the word reset. It doesn't let the user specify a password, but if they forget it they can easily

Re: [rt-users] cron job for creating tickets and child tickets

Anyone have any thoughts on this? Keep up with my goings on at http://theillien.blogspot.com Mathew Snyder wrote: I'm trying to set up a cron job which will send an email to RT. This ticket should spawn three child tickets. Technically, it works. The child tickets are spawned however,

RE: [rt-users] cron job for creating tickets and child tickets

Try changing: Custom Condition: if ($self-TransactionObj-Type eq Create $self-TicketObj-Subject =~ /^Patch Testing for\s?/){ To: Custom Condition: if ($self-TransactionObj-Type eq Create $self-TicketObj-Subject =~ /^Patch Testing for\s?/ $self-TicketObj-Subject !~ /Child$/){ It looks

Re: [rt-users] cron job for creating tickets and child tickets

Thanks. I'll give that a try. Keep up with my goings on at http://theillien.blogspot.com Jacob Helwig wrote: Try changing: Custom Condition: if ($self-TransactionObj-Type eq Create $self-TicketObj-Subject =~ /^Patch Testing for\s?/){ To: Custom Condition: if

[rt-users] RT bottlenecks

I've been informed that some are beginning to complain about the speed of RT when it comes to loading tickets that contain attachments. This has led to the question of distributed computing in the way of load balancing. I'd like to avoid moving in this direction with RT as we don't have the need

Re: [rt-users] cron job for creating tickets and child tickets

That extra condition did the trick. Thanks. Mathew Keep up with my goings on at http://theillien.blogspot.com Jacob Helwig wrote: Try changing: Custom Condition: if ($self-TransactionObj-Type eq Create $self-TicketObj-Subject =~ /^Patch Testing for\s?/){ To: Custom Condition: if

Re: [rt-users] RT bottlenecks

What database backend are you using? We noticed a slowdown right around 10k tickets, and we have a Postgres backend. One command that we found useful was the vacuum command, which increased our performance significantly. Mathew wrote: I've been informed that some are beginning to complain

Re: [rt-users] RT bottlenecks

We're using MySQL 5 and have around 70k tickets. Keep up with my goings on at http://theillien.blogspot.com Chris Nelson wrote: What database backend are you using? We noticed a slowdown right around 10k tickets, and we have a Postgres backend. One command that we found useful was the vacuum

Re: [rt-users] rt-3.4.5 odd problem

Quoting Erik Anderson [EMAIL PROTECTED]: Hello all - I just came upon a very odd problem with one of my rt installs. This is rt-3.4.5, running on apache-2.0.58, mod_perl-2.0.2, and mysql-4.0.18. This install has been around for several years. This morning, it started doing the following: 1.

[rt-users] rt-3.4.5 odd problem

Hello all - I just came upon a very odd problem with one of my rt installs. This is rt-3.4.5, running on apache-2.0.58, mod_perl-2.0.2, and mysql-4.0.18. This install has been around for several years. This morning, it started doing the following: 1. New ticket notifications have stopped. 2.