You need to force the owner change to Nobody:
http://www.gossamer-threads.com/lists/rt/users/69139?search_string=set%20owner%2C%20nobody;#69139
Keep up with my goings on at http://theillien.blogspot.com
Steve Cochran wrote:
> Well, with the help of the book and the wiki, I have the code to change
Hi RT Users,
Just a simple questions (hopefully). Inside a scrip i can get the CF
Value with: $Ticket->FirstCustomFieldValue('CFNAME'). If i need to the
the corresponding Description to this value, can i get this with:
$Ticket->FirstCustomFieldValue('CFNAME')->Description ?!?
Small Background to t
On Mon, Jan 21, 2008 at 02:38:01PM +0100, Ham MI-ID, Torsten Brumm wrote:
> Hi RT Users,
> Just a simple questions (hopefully). Inside a scrip i can get the CF
> Value with: $Ticket->FirstCustomFieldValue('CFNAME'). If i need to the
> the corresponding Description to this value, can i get this with
Hi Emmanuel,
The error message is getting better ;-)
Jan 21 13:53:30 bruchtal-www3 RT: Template parsing error: Can't locate object
method "First" via package "Shipment" (perhaps you forgot to load "Shipment"?)
at template line 1. Stack: [template:1]
This is the correct Template, without any
Hello.
Another simple question for you.
I need to assign tickets inside one queue to different users depending on
different values in the same custom field. Any ideas?
Thanks
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On Mon, Jan 21, 2008 at 02:56:27PM +0100, Ham MI-ID, Torsten Brumm wrote:
> Hi Emmanuel,
> The error message is getting better ;-)
>
> Jan 21 13:53:30 bruchtal-www3 RT: Template parsing error: Can't locate object
> method "First" via package "Shipment" (perhaps you forgot to load
> "Shipment"?)
Shame on me... :-(
Tryed it out with this (re read your Mail ;-) !)
To: {$Ticket->CustomFieldValues('Occured in Module')->First->Description;}
Subject: {$Ticket->Subject}
A new ticket has been created in queue HAM.WEBDEV.KNLOGIN.SUPPORT.
{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
--
Hi everybody,
I'm looking for help or hints on this problem. RT 3.6.5 do the following
request when hitting the search page (Build.html, empty, just the query
builder) and take 20 seconds to get an empty result from Oracle :(
SELECT main.* FROM ( SELECT DISTINCT main.id FROM Users main CROSS JOI
On Mon, Jan 21, 2008 at 03:40:08PM +0100, Ham MI-ID, Torsten Brumm wrote:
> Shame on me... :-(
>
> Tryed it out with this (re read your Mail ;-) !)
>
> To: {$Ticket->CustomFieldValues('Occured in Module')->First->Description;}
> Subject: {$Ticket->Subject}
>
> A new ticket has been created in qu
;-) OK, then i have to go the hard waybut hopefully jesse or one of the RT
developers read this mails ;-)
Thanks
Torsten
> Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.),
> Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark
> Reinhardt (S
I'm not that good in oracle's optimizer, but I'm pretty sure that the
following index will help you:
CREATE INDEX Groups3 ON Groups (LOWER('Type'), LOWER('Domain'), Instance);
Can you add it, generate plan again and sent it to the list, so I can
check that it really helps in the way I think it sho
Hi RT Users,
Another small problem. I'm trying to write down the CurrentUser
Information acting on a ticket to a CF.
I tried this code:
my $queue = $ticket->QueueObj;
my $actualuser = $session{CurrentUser}->Name;
$self->TicketObj->AddCustomFieldValue(Field => 'Assigned_by_SA', Value
=> $acutalus
$self->Transaction->Creator - id
$self->Transaction->CreatorObj - RT::User object
On Jan 21, 2008 10:06 PM, Ham MI-ID, Torsten Brumm
<[EMAIL PROTECTED]> wrote:
> Hi RT Users,
>
> Another small problem. I'm trying to write down the CurrentUser
> Information acting on a ticket to a CF.
>
> I tried t
We recently started getting this error which seems to be preventing incoming
email from making it into the database:
[Mon Jan 21 22:42:30 2008] [warning]: RT::Handle=HASH(0xadd9538) couldn't
execute the query 'SELECT DISTINCT main.* FROM ((Tickets main JOIN Groups
Groups_1 ON ((Groups_1.Domai
Additional error prior to the one below:
[Mon Jan 21 23:05:37 2008] [warning]: DBD::mysql::st execute failed: Unknown
column 'Users_3.id' in 'on clause' at
/usr/lib/perl5/vendor_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 505.
(/usr/lib/perl5/vendor_perl/5.8.8/DBIx/SearchBuilder/Handle.pm:505)
I think this might be related as well. Seems the Correspondence template is
failing.
[Mon Jan 21 23:28:14 2008] [error]: Template parsing error: Can't locate object
method "id" via package "Ticket" (perhaps you forgot to load "Ticket"?) at
template line 5
Stack:
[template:5]
[/usr/local/r
Upgrade to the latest version of DBIx::SearchBuilder module.
On Jan 22, 2008 1:46 AM, Mathew <[EMAIL PROTECTED]> wrote:
> We recently started getting this error which seems to be preventing incoming
> email from making it into the database:
>
> [Mon Jan 21 22:42:30 2008] [warning]: RT::Handle=HAS
Hi,
Is it OK to post "hunting a consult" requests here? I checked the list's
"welcome" message for a statement of appropriateness; couldn't find
anything. Anyway... if this is not the right place, please do direct us
appropriately.
We're looking for someone to do a few hours of RT consulting fo
Simple as that? That's a relief.
Keep up with my goings on at http://theillien.blogspot.com
Ruslan Zakirov wrote:
> Upgrade to the latest version of DBIx::SearchBuilder module.
>
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You may want to just get ahold of Best Practical as they make it their business
to do this sort of thing.
Keep up with my goings on at http://theillien.blogspot.com
Elijah Wright wrote:
>
> Hi,
>
> Is it OK to post "hunting a consult" requests here? I checked the
> list's "welcome" message fo
That little hint was what I needed , thanks Ruslan
It was not intentional, trust me !!!
Although everything was working using the GUI,
I had numerous ownership and permission confusion throughout my install.
The most glaring, carrying over the apache user in my rt group as it was on my
original sy
Hi,
we need to do a bulk import of some emails into tickets, but we want to not
flood the original requestors with "ticket generation autoreplies".
I see that we can disable autoreply by removing the global scrip that does
that; however, we don't really want to remove it (and disable autoreplies
Hi Ruslan,
Many thanks for your help.
$self->Transaction->CreatorObj wont work for me, played around a little and got
success with: $self->TransactionObj->CreatorObj->Name
But it was a good hint into the correct direction.
Thanks
Torsten
> Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans
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