Kenn,
Thanks for this. I have done as you suggested and have had the
following results, but can not see what might be causing the issue
(unless there is some confusion within RT for assets in the AT addon.
Any additional guidance you (or others) can provide would be greatly
appreciated.
Result
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Godaddy sells valid ssl certs for 20 a year. *rolls eyes*
Matt Westfall
Owner / Operator
FiftyPounds Internet
http://www.fiftypounds.com
This message is digitally signed with Pretty Good Privacy (PGP)
Info: http://en.wikipedia.org/wiki/Pretty_Good_Pr
Hi,
every so often our RT 3.6.1 silently stops forwarding emails on to the
appropriate recipients, having used up a shocking amount of memory. It's the
"Cannot allocate memory" problem, which I gather is a known bug. We're setting
up a process to restart RT every night, that will hopefully reduc
1) Searches in RT are case-insensetive
2) Type of the search?
3) DB?
On Wed, Feb 27, 2008 at 12:10 AM, Erik Anderson <[EMAIL PROTECTED]> wrote:
> Hello all - we're on RT-3.6.5. It seems like the default behavior of
> the ticket search is to do case-sensitive searches. Is there any way
> to cha
Hello all - we're on RT-3.6.5. It seems like the default behavior of
the ticket search is to do case-sensitive searches. Is there any way
to change that to default to case-insensitive searches?
Thanks!
-Erik
--
Erik Anderson
http://andersonfam.org
__
Hey Craig,
Thanks for the ShowPeople file, that works perfectly and with some small
tweaks as you suggested it will definitely make things easier when we are
doing tickets.
Regards,
Greg Evans
Internet Support
Hood Canal Communications
(360) 898-2481 ext.212
-Original Message-
From:
To all,
Much to my surprise, Stephen Turner and Roy El-Hames have pointed out
that I missed a possible DB change. I looked at the "content" file in
3.5.1 (coming from 3.4.4 that was all I needed to look at) and the only
thing I see that I missed was a couple of options for the homepage
Greg,
We do something similar already. We've modified
...share/html/Ticket/Elements/ShowPeople to display each requestors user
name, work phone, mobile phone, a customfield named department
I've attached our version. You should only have copy my file into your
local directory and tweak a couple
On Feb 26, 2008, at 3:15 AM, Danie Marais wrote:
Can someone perhaps just confirm that an HTTP and HTTPS combination
is not possible?
It mostly works. the problem is you can only specify one address as
the $WebBaseURL. On our instance, we can access it via either http or
https, but a
Hi Team,
I was wondering if keyboard shortcuts would be a desirable feature
for RT, similar to Gmail + Better Gmail Firefox extension.
Alex
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.c
As a follow-up to this, I would also like it to when I create a new ticket
(if it is possible) that when I enter their name as the requestor, it would
display certain items of the information for their user account, such as
A) Full Name
B) Email address
(either of these would be the requestor, so
I'm looking for some information on how I could go about getting started
with getting javascript in play in rt.
How can I go about adding an id to the queue name when you look at a
ticket? I would like to use this to determine which queue I'm in via
javascript. Alternatively, I could get around
Hello,
Not sure where this relates to RT, but..
By default exchange 2007 requires SSL/TLS connections, which will be on
port 995 for POP3. I have no clue if fetchmail supports this, check the
setup. Alternatively you can loosen the default settings in Exchange to
allow plain text connections via
I built a box (Fedora Core 8), so I did the install via yum.
I created a test queue, added the line in /etc/aliases and did
newaliases.
aliases:
test: "|/usr/sbin/rt-mailgate --queue 'test' --action correspond --url
http://myurl/"; rt-comment: "|/usr/sbin/rt-mailgate --queue 'test' --
action comm
Ben,
Sorry. I meant LINKS not LIMKS. HA! fat fingers again.
Kenn
LBNL
On 2/26/2008 9:43 AM, Kenneth Crocker wrote:
> Ben,
>
>
> I would look at the DataBase. Try this SQL:
>
> select * from LIMKS
> where LOCALTARGET = 9
> or LOCALBASE = 9;
>
>
Stephen,
Well, in that case I'd sure like to know what they were or what they
affected. I know that "Reminders" were added, but they are a link and
didn't exist before so going to the upgraded version still would not
require any DB changes. What kinda rows? What table? Thanks.
Kenn
LB
Samuel,
Don't forget any changes needed for the SESSIONS table. There have been
a few people with problems on that end, but I didn't know if you were
using that table for sessions or not.
Kenn
LBNL
On 2/26/2008 9:39 AM, Samuel P. Howard wrote:
> Wow, I'm surprise there weren't any dat
I have followed some direction and made each of my customers a user in order
to prevent the data duplication that I had created and that would have
gotten out of hand otherwise. :)
So the next question becomes:
User 'johndoe' calls in for the first time. I create a ticket for him which
automatic
Hi;
There is one database change from 3.5.1 to 3.6.x which is content
changes (not a schema change though )..
You can identify what changes are needed from the rt source, look in
the etc/upgrade/ .. and for every directory > than your current version
there will be changes to be made.
The rt in
At Tuesday 2/26/2008 12:29 PM, Kenneth Crocker wrote:
>Samuel,
>
>
> We just upgraded to 3.6.4 from 3.4.4 and there were NO
> DataBase changes
>(we are on Oracle).
>
>Kenn
>LBNL
That's not strictly true - there were no schema changes, but there
are some necessary new rows inserted into t
Ben,
I would look at the DataBase. Try this SQL:
select * from LIMKS
where LOCALTARGET = 9
or LOCALBASE = 9;
9 is the ticket id in question. Anyway, once you have that little
query up, look to see if there is some records that shows the
Wow, I'm surprise there weren't any database updates from 3.4 to 3.6 ...
you'd think that'd be almost a guarantee ... hrmmm
I should pull down the source tarballs for 3.6.1 -> 3.6.4 and take a
look I guess ... maybe it will be that easy! (I'll point to a *COPY* of
my production database, of co
Hi,
I've recently upgrade to Exchange 2007 from 2003 and am having issues
with logging into our mailbox using fetchmail via POP3. I am able to
telnet into the server via POP3 and log in but when fetchmail tries it
it says bad username and password. I was wondering if anyone would know
if it was
Samuel,
We just upgraded to 3.6.4 from 3.4.4 and there were NO DataBase changes
(we are on Oracle). I think all you need to do is set the
RT_SiteConfig.pm DataBase parameters to refer to the DataBase you want
to use and supply the password and you should be OK. Hope this helps.
Kenn
L
[EMAIL PROTECTED] wrote:
> Better yet, import the self-generated CA cert (that you used to sign each
> of your SSL certs) into each browser as a trusted root certificate
> authority and no more warnings...
>
>
This is a pretty bad idea unless you are living in a closed system.
If I add the "xana
For starters, my apologies for sending this again instead of replying to my
first email about it. For some reason I'm not getting my own posts to the list.
I've checked the settings and my spam folder but nothing is being sent or
trapped. That said, on with the question.
I've created two saved
On 2/25/08 2:22 PM, Ruslan Zakirov wrote:
> yep, only top most text part is treated as content of a transaction,
> all other parts are treated as attachments. You can configure
> notifications to attach those objects as well to outgoing emails. Read
> about that on the wiki - page Template. As well
Pending on which country, but data protection is worth a lot more than
$249 ..
I am sure your customer 's data is worth a lot more than that .. http is
insecure.
Roy
[EMAIL PROTECTED] wrote:
> Danie, if you've got customers using RT and you want them to use SSL, then
> pay up for a legitimate c
James,
I do not need SSL for the customers. Only for internal techies.
>
> Danie, if you've got customers using RT and you want them to
> use SSL, then
> pay up for a legitimate certificate.
>
>
> James Moseley
>
>
>
>
>
> >
> There is a self-signed cert on the box. But we need to give
Danie, if you've got customers using RT and you want them to use SSL, then
pay up for a legitimate certificate.
James Moseley
>
There is a self-signed cert on the box. But we need to give Internet
access
to customers and do not want them to get a certificate warning. So they
must either us
> -Original Message-
> From: Joseph Spenner [mailto:[EMAIL PROTECTED]
> Sent: 26 February 2008 04:23 PM
> To: Danie Marais; [EMAIL PROTECTED]
> Cc: rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] HTTP and HTTPS on same RT server?
>
> --- Danie Marais <[EMAIL PROTECTED]> wrot
Better yet, import the self-generated CA cert (that you used to sign each
of your SSL certs) into each browser as a trusted root certificate
authority and no more warnings...
James Moseley
You can generate your own SSL certs for free. The
only reason you'd want to buy them from Thawt ($15
Hello everyone,
I am trying to add the date to the subject line that rt generates. for
example [rtname #260208-101]
I adjusted as follows:
sub SetSubjectToken {
my $self = shift;
my $sub = $self->TemplateObj->MIMEObj->head->get('Subject');
my $id = $self->TicketObj->id;
my $to
--- Danie Marais <[EMAIL PROTECTED]> wrote:
> Matt,
>
> Maybe I am daft, but the SSL cert sites I looked at
> listed it at $399 per
> year. Where can you get $20 certs?
>
>
> > -Original Message-
> > From: [EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED]
> On Behalf
> > Of Matt Westf
Matt,
Maybe I am daft, but the SSL cert sites I looked at listed it at $399 per
year. Where can you get $20 certs?
> -Original Message-
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf
> Of Matt Westfall
> Sent: 26 February 2008 03:56 PM
> To: Lutz Jaenicke
> Cc: rt-us
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Umm, SSL Certs are $20 a year, lol
Matt Westfall
Owner / Operator
FiftyPounds Internet
http://www.fiftypounds.com
This message is digitally signed with Pretty Good Privacy (PGP)
Info: http://en.wikipedia.org/wiki/Pretty_Good_Privacy
Lutz Jaenicke
Danie Marais wrote:
>
>
>>> Can someone perhaps just confirm that an HTTP and HTTPS
>>>
>> combination is
>>
>>> not possible?
>>>
>>> Thanks
>>>
>
>
>> I don't see why it wouldn't be possible. You can have both an HTTP and
>> an HTTPS site serving the same pages, and
Eynat,
Thanks very much for your response. I added the file as you suggested. I
also changed WebURL to http (not https). Now HTTPS works fine - I can
submit and reply to a ticket.
When I log in to selfservice via HTTP my browser (IE) tries to connect to
https://rt.mydomain.com:80/SelfService/
I encountered this problem and solved it for RT 3.6.5.
>From what I saw, the problem was in RT::Interface::Web::Redirect() function
that is called from html/Ticket/Display.html (and other places). It
redirected the browser to a URL based on $RT::WebURL configuration only. So
it always redirected
SetToNow is in Date.pm, 3 rd function in the 3.6.4 version :¬)
GoBack functions seems I have added them some time in the past couple of
years, (possibly of the wiki.. the code is too neat to be mine), I have
attached my Date_Vendor in case its helpful to you and anyone else
Roy
Mathew Snyder
Hi Mathew;
Not sure if you are aware of it, but in case you did not RT gives you a
very powerful Date functions in Date.pm,
from a perl script you can do the below:
use RT::Date;
my $date = new RT::Date($RT::SystemUser);
$date->SetToNow();
my $now = $date->ISO;
$date->GoBackDays(1);
my $yesterda
Hmmm...that certainly would have been helpful. But I'm looking at the perldoc
on Date.pm and I don't see SetToNow or GoBackDays
Roy El-Hames wrote:
> Hi Mathew;
>
> Not sure if you are aware of it, but in case you did not RT gives you a
> very powerful Date functions in Date.pm,
> from a perl sc
FWIW, this is the script I came up with:
#!/usr/bin/perl
###
# Name: daily_transactions.pl
# Version: 0.1
# Author: Mathew Snyder
# Date: February 24, 2008
# Comments: This is a script which lists
#how
> > Can someone perhaps just confirm that an HTTP and HTTPS
> combination is
> > not possible?
> >
> > Thanks
> I don't see why it wouldn't be possible. You can have both an HTTP and
> an HTTPS site serving the same pages, and then redirect people between
> the two based on certain condition
Danie Marais wrote:
> Can someone perhaps just confirm that an HTTP and HTTPS combination is
> not possible?
>
> Thanks
I don't see why it wouldn't be possible. You can have both an HTTP and
an HTTPS site serving the same pages, and then redirect people between
the two based on certain condition
Can someone perhaps just confirm that an HTTP and HTTPS combination is not
possible?
Thanks
_
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Danie Marais
Sent: 22 February 2008 10:24 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] HTTP and HTTPS on same RT
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