We have recently encountered a situation where auto replies have stopped
going out for all queues. The only recent changes have been to the
global scrip which sends them.
It had been pointed out that when people are listed as Ccs on a ticket
they don't get the content of an email. I had
At Friday 3/7/2008 06:38 PM, Mathew wrote:
Is this right?
Put into
/usr/local/share/request-tracker3.6/html/Callbacks/LOCAL/Ticket/Elements/ShowTransaction
Should that be /usr/local/rt3/local/share/request...?
Mathew,
Whatever your RT home directory is, your callback should go under
Hi Matt,
Sorry about the delayed response. Here is I put mine, please note, I am far
from being a Linux admin, or Perl programmer, so if this is 'dirty' my
apologies in advance :)
/opt/rt3/local/html/Callbacks/child/Elements/ShowLinks
If I remember correctly, the 'child' folder I created
Thanks to both you and Stephen. I didn't think the path listed on the
wiki page made much sense.
Mathew
Helmuth Ramirez wrote:
Hi Matt,
Sorry about the delayed response. Here is I put mine, please note, I am
far from being a Linux admin, or Perl programmer, so if this is 'dirty' my
Ugh...I'm still doing something wrong.
I've created
/usr/local/rt3/local/html/Callbacks/CreateChild/Ticket/Elements/ShowTransaction/.
I then created a file called Default under ShowTransaction and placed
within it the code on the wiki and verified that the full path is
readable. I'm still
Dear All,
I am successfully using the CannedReplies contribution that can be
found in the rt wiki. This contribution allows the use of templates as
predefined text-modules to insert into a reply or comment when updateing
a ticket.
My users are now asking to use this functionality when creating a
Hello All,
I need help with upgrading. Basically is the database structure the same
between these versions? So could I do a fresh install then import the data
from my 3.4.2 version?
Or do I need to do successive upgrades to the latest version?
Is there a document that helps with this somewhere?
To clear up. I would prefer doing fresh install (an RPM install in Fedora)
and then importing my data can I do that from 3.4.2 to 3.6.6?
On Mon, Mar 10, 2008 at 10:33 AM, Phil [EMAIL PROTECTED] wrote:
Hello All,
I need help with upgrading. Basically is the database structure the same
between
Just in case you might have also cleaned up the template, make sure its
first line is blank.
Turn on debugging in your logs and stick logger commands into various parts
of the scrip so you can see what is going on.
At 04:05 AM 3/10/2008, Mathew wrote:
We have recently encountered a situation
I've seen some mention in the archives about having a CustomField as a
Date type (like the regular Dates in a ticket), but nothing plain
enough for me to create such a CustomField.
So the short question is: How do I make a CustomField that is of a type
Date, ideally with a choose a date link
To all,
We have a Custom Field called Need-By Date. It is applied to only a
few Queues. In order to ensure the format entered is consistent, I put
the following (?#Date)^\d{2}/\d{2}/\d{4}$ into the Validation field.
The result is RT demands an entry as though it is a Mandatory Field.
It worked for us as per the first wiki example. Could not get the second
one to work.
# Put this in the file [RT
Root]/local/html/Callbacks/MY_CUST_FOLDER/Ticket/Display.html/BeforeShow
History
# (replace MY_CUST_FOLDER with your value)
# and it will create ugly button to create a child ticket
Figured it out. The action I had set was Notify Requestors instead of
Autoreply to Requestors.
Mathew
Gene LeDuc wrote:
Just in case you might have also cleaned up the template, make sure its
first line is blank.
Turn on debugging in your logs and stick logger commands into various
Can I import the MySQL database from version 3.4.2 into version 3.6.6? Is
the schema the same?
If I do a full install of 3.6.6 and then import the MySQL database would
that work? Is that recommended?
___
At Monday 3/10/2008 12:31 PM, Kenneth Crocker wrote:
To all,
We have a Custom Field called Need-By Date. It is applied
to only a
few Queues. In order to ensure the format entered is consistent, I put
the following (?#Date)^\d{2}/\d{2}/\d{4}$ into the Validation field.
The result is RT
Anyone able to tell me how to fix this one? This is happening on every user
with the same privileges as me but does not happen on my account. I am
officially stuck because I don't have a clue on this. I may have missed this
somewhere but a google search showed nothing
could not find component for
That is, IIRC, the paths used on debian systems.
Mathew wrote:
Thanks to both you and Stephen. I didn't think the path listed on the
wiki page made much sense.
Mathew
Helmuth Ramirez wrote:
Hi Matt,
Sorry about the delayed response. Here is I put mine, please note, I am
far
Stephen,
Why does yours have so much code? I just tried adding the '?' at the
end, in front of the '$' and it still doesn't work. Where would I make a
change to yours in order to get 4 positions for year?
Kenn
LBNL
On 3/10/2008 11:06 AM, Stephen Turner wrote:
At Monday 3/10/2008
You might also want to check if the URL pointed to by rt-mailgate is
accessible. In my case, it was not resolved properly. Was able to know
after trying the URL with lynx. Made it work by hardcoding the host
address on /etc/hosts. HTH
At Thursday 11/8/2007 06:48 AM, Stefan Oeser - emendis GmbH
Hi,
We're having growing problems with tickets with a long history and lots
of comments/correspondance. When visiting certain looong tickets, RT
will take up to 2-3 minutes actually rendering the pages.
Here's what top says about this:
PID USERNAME THR PRI NICE SIZERES STATE C
Hi all,
just started customising up RT - had a request to make the HTML component
EditCustomFieldWikitext to make it larger (they want to use it for an
additional description field) - is it possible to do this with callbacks (that
would be the ideal way I think?)
or would I have to revert to
I am trying to install rt-3.4.5 and the fixdeps fails when it tries to
compile Apache::Test. This is on Fedora 8 with Perl v5.8.8 built for
i386-linux-thread-multi. Any hints on how to get that to compile.
___
It's safe to skip.
On Mar 10, 2008, at 10:38 PM, John BORIS wrote:
I am trying to install rt-3.4.5 and the fixdeps fails when it tries to
compile Apache::Test. This is on Fedora 8 with Perl v5.8.8 built for
i386-linux-thread-multi. Any hints on how to get that to compile.
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