Thanks for the fork suggestion, I'm sure something like this will happen
in the future, so its good to be aware about it.
As I have said in an earlier reply to Kenneth (I think), I am using
Comments to store client emails because I am manually cping (copy and
pasting) from our support inbox into
K, thanks for your reply. I was mainly interested in finding out if the
feature exists; I doubt our RT admin would want to code it himself
anyway ;) I'm sure we will be moving our support to RT soon regardless.
Philip Haworth
Support Developer
Scout Solutions Software Ltd
01905 361 500
[EMAIL
How do you setup RT to send mail via sendmail (like auto responses) with
a specific username?
All the emails sent from RT must be (for testing purposes) sent from
[EMAIL PROTECTED]
How do I accomplish this?
PS: RT on CentOS5 with sendmail as MTA.
Thanks
Nelson Pereira
Senior Network
Thank you Mike. I did not use your Perl module but the overlay method and
got it to work. It was the LdapFilter that was the last bit I needed.
Thank you very much for suggesting I put one in and for telling me what to
use.
Thanks,
Louis
On 3/26/08 12:58 PM, Mike Peachey [EMAIL PROTECTED]
Hello,
We are running RT 3.4.5. I created one custom field and would like to add
the value that is chosen to the email that is generated. Any help would be
greatly appreciated. The custom field name is Locations
Thanks in advance,
gary
Yes... I'm a newbie for the third or fourth time, now. :-)
3.6.6; slack 12
testdeps is failing HTML::FormatText; the tests there are failing
because:
cpan[5] install HTML::FormatText
Running install for module 'HTML::FormatText'
This is done in the RT_SiteConfig.pm file.
http://wiki.bestpractical.com/view/EmailInterface has much to say on the
subject.
--
Joe Hartley | Sr. Linux SysAdmin
Retail Solutions, Inc. (formerly VeriSign RDS)
6 Blackstone Valley Place, Suite 402
Lincoln, RI 02865
[EMAIL PROTECTED]
+1
Hi Erik,
Sounds like what i'm looking for. Just grabbed from your link, put into test
and got an error:
error: Can't use string () as a subroutine ref while strict refs
in use at /opt/rt3/local/html/Elements/OwnerSummary line 104.
context:
...
100:$Queues-UnLimit();
Hi Gene,
I saw this fly by and just couldn't help myself trying to optimise it:
On 27 Mar 2008, at 16:04, Gene LeDuc wrote:
sub get_custom {
my $target_name = $_[0];
my $val = $Ticket-FirstCustomFieldValue($target_name);
return $val if defined $val;
return undef;
}
On 27 Mar 2008, at 16:29, Huw Selley wrote:
Hi Gene,
I saw this fly by and just couldn't help myself trying to optimise it:
OK, I suck and actually sent the wrong opto, here is what I wanted to
say:
sub get_custom {
return $val if $Ticket-FirstCustomFieldValue($_[0]) or return
On 27 Mar 2008, at 16:41, Huw Selley wrote:
On 27 Mar 2008, at 16:29, Huw Selley wrote:
Hi Gene,
I saw this fly by and just couldn't help myself trying to optimise
it:
OK, I suck and actually sent the wrong opto, here is what I wanted to
say:
And for those that didn't spot the
Now I suck!
$Ticket-FirstCustomFieldValue($field_name);
Steve
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Discover RT's hidden secrets
Hi,
I need to test to make sure RT can sendmail to our exchange SMTP.
So I use mutt on the RT system to send mail.
The user on exchange receives the mail although the address of the
sender is :
[EMAIL PROTECTED] when it should be
[EMAIL PROTECTED]
What do I need to change ?
The
The application deadline is Monday, but if you haven't gone through a
couple rounds of feedback by then you probably won't succeed. Last
minute applications don't work.
On Tue, Mar 11, 2008 at 3:34 AM, Shawn M Moore [EMAIL PROTECTED] wrote:
Greetings!
The application process for Google
stop and start web server
On Thu, Mar 27, 2008 at 8:27 PM, Nelson Pereira [EMAIL PROTECTED] wrote:
Hi all,
If I change some settings in RT_SiteConfig.pm, what do I need to do for the
changes to take effect?
Reload something?
Thanks
nelson
restart your webserver, e.g.
apache2ctl -k restart
Nelson Pereira schrieb:
*Hi all,*
* *
*If I change some settings in RT_SiteConfig.pm, what do I need to do
for the changes to take effect?*
*Reload something?*
* *
*Thanks*
* *
*nelson*
Ok, I need to take a step back from here
The RT system will only be used for internal users. So no emails coming
from the internet or going to the internet for that matter.
RT needs to send his emails/replies directly to the exchange server
(exchange2.protus.org).
The email I setup in the
I cut my teeth on APL and used to spend hours shaving 7 or 8 bytes from the
size of 360 assembly language programs, so I do have an appreciation for
efficient and elegant coding solutions.
However... several decades later and who-knows-how-many brain cells fewer,
I've found that I spend less
I want to set up RT to e-mail the owner when I assign a ticket to them. However
the only Scrips I can confirm is running is the Autoreply on Create. Any ideas
on how to get this running?
-Jeff
___
I cannot seem to have the scrips in RT send an e-mail to the new owner I assign
a ticket to. It seems like it should be pretty straight forward but no
cigar. Any suggestions?
-Jeff
___
Same thing for us, nothing is seen from the outside.
But the exchange tech is saying that my RT is refusing the exchange
system when exchange tries to send and email to RT
A user sends an email to [EMAIL PROTECTED]
RT's /var/log/maillog shows:
Mar 27 14:45:53 nelsoncentos sendmail[3339]:
Hi Jeff,
If you haven't disabled global scrip #2 (On Owner Change Notify Owner with
template Transaction) then it should work out of the box.
If you've changed the template, the biggest gotcha is usually not leaving
the first line of the template blank. The blank line lets the mailer know
On Tue, 2008-03-25 at 13:22 -0500, Scott T. Hildreth wrote:
We have a Queue that has custom fields and when a ticket is created
we can see the custom fields in the ticket display. There is a need
to have one of the fields be a drop down box in the ticket display.
Well solved this one, I
To all,
I don't believe I have seen any threads on this question, but if so,
please forgive me. I just re-named a bunch of queues to include a prefix
so that if a particular group works with tickets in several queues, they
can create a query that asks for queues LIKE XX- instead of
To all,
I noticed that when in the People update box of a ticket you have to
have an idea of what a persons UserId contains or looks like when
wanting to add one to a ticket. Has anyone created a drop-down list of
users with the CreateTicket privilege for a queue to select from like
Philip,
Kool. I've had a few requests here for changes I just can't see doing.
So far, I've been able to maintain a pretty good balance.
Kenn
LBNL
On 3/27/2008 2:30 AM, Philip Haworth wrote:
K, thanks for your reply. I was mainly interested in finding out if the
feature exists; I
On Thu, Mar 27, 2008 at 01:17:33PM -0700, Kenneth Crocker wrote:
I noticed that when in the People update box of a ticket you have to
have an idea of what a persons UserId contains or looks like when
wanting to add one to a ticket. Has anyone created a drop-down list of
users with the
Erik,
I believe that the reason your inital SQL failed was that when you
specify a literal (CF.XXX LIKE 'FFF') then to code LOOKS for that
literal in the field, not the translated value of what NULL means.
Looking for 'NULL' will LITERALLY look for the letters NULL, not the hex
value
Hi,
What's the correct syntax when using rt-crontool with rt-remind.pm?
Thanks,
Bill
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Discover
In SQL, you have to use % as a wildcard when doing a like query. If GL is a
prefix then you want to do Queue LIKE 'GL%'.
Thank you,
Micah Gersten
Internal Developer
onShore Networks
www.onshore.com
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kenneth
I have setup my /etc/aliases like so for RT:
rt3test1: |/opt/rt3/bin/rt-mailgate --queue Desktop --action correspond
--url http://localhost/rt;
so do I have to setup a user account on the NIX box with rt3test1 ?
as when users send emails to [EMAIL PROTECTED], they get an error
back
Tried to add a line to the beginning of the template and it still doesn't
trigger the sending of e-mail. It used to work, but for some reason it doesn't
work anymore. Any suggestions?
-Jeff
Quoting Gene LeDuc [EMAIL PROTECTED]:
Hi Jeff,
If you haven't disabled global scrip #2 (On Owner
Jeffery,
Have you read the RT Essentials book? There are plenty of simple
examples in it. What kind of permissions have you granted? What kind of
emails do you want to out to whom and when (what action)? A little more
detail on your situation and need would be helpful.
Kenn
LBNL
On
Mr. Crocker,
Good that the mailbox full message is ok, I was afraid that the list
could be down for some reason!
I did the SuperUser thing just for testing purpose, I was kind of
desperate, as it did not work, I removed it.
I was composing a huge message with all my groups, queues and users
Micah,
I do not believe the '%' works in RT for Queue. Try it out. I get
nothing. I guess if someone wants to see 15 or more queues that start
with the same pre-fix in a search, they will have to add them one at a
time, waiting for the screen to refresh each time and go from there.
Jeffrey,
Please list the first 10 lines of your template.
Kenn
LBNL
On 3/27/2008 2:19 PM, Jeffrey J.D. Lee wrote:
Tried to add a line to the beginning of the template and it still doesn't
trigger the sending of e-mail. It used to work, but for some reason it doesn't
work anymore.
You are the first one person who requested such functionality in UI.
On Fri, Mar 28, 2008 at 12:39 AM, Kenneth Crocker [EMAIL PROTECTED] wrote:
Micah,
I do not believe the '%' works in RT for Queue. Try it out. I get
nothing. I guess if someone wants to see 15 or more queues that
We have an RT installation that has several queues, and I would like to
start locking them down bases on users and groups. I basically want to be
able to hide queues from users who do not need to see or work with them.
I have looked through the Wiki, but I have not been able to find anything
Hi,
I had the same problem. You can change the access rights via group
rights for each queue. There is a specific ACL named seequeue.
If you not already done, get a copy of RT Essentials. It helped me a lot.
Ciao
Robert Keidel
IRIS International
On Thu, Mar 27, 2008 at 3:10 PM, Chance Ervin
Ruslan,
What can I say? I'm just one of those guys who looks at things from a
unique perspective ;-). Actually, the real need is based on the
situation I mentioned, a manager with many, many queues to manage. I
think it would be reasonable for a manager to want a query like that.
Chance,
Do NOT grant the SeeQueue or CreateTicket privileges globally.
Grant then to specific user groups that contain the appropriate
privileged users. You also might want to create queue-specific support
groups for owning and modifying tickets as well. Something like
Queue-1,
did you run newaliases after you setup the aliases file?
The web address http://localhost assumes that rt is set as the
DocumentRoot.
http://localhost/rt assumes that rt resides at /rt off of DocumentRoot.
This is set in httpd.conf. It is all based on how you setup your http
server.
Nelson
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