Point me in the right direction for the port and I'll take a look :-)
Aaron Sallade'
Application Manager
PTSO of Washington
"Shared Technology for Community Health"
(206) 613-8938 Desk
(206) 521-8833 Main
(206) 613-5078 Fax
[EMAIL PROTECTED]
From: Todd Chapman
On Apr 8, 2008, at 11:47 PM, Todd Chapman wrote:
I implemented this for Asset Tracker. It could easily be ported for
ticket visualization. It uses GraphViz to create a clickable image
map of object relationships.
Oh. _That_ we have in 3.8 :)
On Tue, Apr 8, 2008 at 9:44 PM, Kevin Murphy
I implemented this for Asset Tracker. It could easily be ported for ticket
visualization. It uses GraphViz to create a clickable image map of object
relationships.
On Tue, Apr 8, 2008 at 9:44 PM, Kevin Murphy <[EMAIL PROTECTED]> wrote:
> Anybody else ever want to be able to browse tickets based o
Ok, I installed and am testing on 3.6.6 -
So far I have found the instead of treeing down into dependants
(DependsOn) it trees down into DependedOnBy, so that it shows a tickets
dependent parents, all the way up a chain, as dependent children.
Aaron Sallade'
Application Manager
PTSO of Washington
On Apr 8, 2008, at 10:23 PM, Aaron Sallade wrote:
Jesse, is this tested on 3.6.6?
Nope. I haven't tried it in a couple years. Patches would be welcome
if it doesn't work right. If you need us to fix it up, drop me a line
and we'll get something figured out.
My mouth is watering alread
Jesse, is this tested on 3.6.6?
My mouth is watering already!
Aaron Sallade'
Application Manager
PTSO of Washington
"Shared Technology for Community Health"
(206) 613-8938 Desk
(206) 521-8833 Main
(206) 613-5078 Fax
[EMAIL PROTECTED]
-Original Message-
From: Jesse Vincent [mailto:[EMAIL
Yes! I want to be able to view based on relationships. I haven't put it
together yet, but some sort of forum style thread based view would be
perfect, especially if you could expand and collapse the nodes.
If we had a tree view object we could populate it.
Hmm...maybe we could output in xml and t
On Apr 8, 2008, at 9:44 PM, Kevin Murphy wrote:
Anybody else ever want to be able to browse tickets based on
parent/child or dependency relationships? Anybody implement it? ;-)
I did. http://search.cpan.org/~jesse/RT-View-Tree-1.4/
Regards,
Kevin Murphy
_
Anybody else ever want to be able to browse tickets based on
parent/child or dependency relationships? Anybody implement it? ;-)
Regards,
Kevin Murphy
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Community help: http://wiki.b
Is there any way to sort the attachments by date (or any other way) for a
ticket?
Thanks
--
View this message in context:
http://www.nabble.com/Sort-attachments--tp16577571p16577571.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
_
The offline tool sets the Closed/Resolved timestamp to Now, instead of
taking the value from the import file. Any known work arounds?
Aaron Sallade'
Application Manager
PTSO of Washington
"Shared Technology for Community Health"
(206) 613-8938 Desk
(206) 521-8833 Main
(206) 613-5078 Fax
[EMAIL
On Tue, 8 Apr 2008 11:05:29 -0700, [EMAIL PROTECTED] said:
> I would do a view source of the rendered HTML to see if the link is
> malformed in the output.
That was interesting. The failing user has this in the HTML where the
ticket number goes:
2949
The user that works has (as expected
Greetings,
When I use the web interface of rtx-shredder - in RT 3.6.5 - to wipeout
tickets, the 'preview' links of the tickets that will be wiped out is
pointing to the wrong URL. Maybe the RT_SiteConfig or Apache confs are
incorrect, and I would like some advise.
It shows this URL:
https://rt.my
I've been wanting that too.
_
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Nelson
Pereira
Sent: Tuesday, April 08, 2008 7:32 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] About ticket # formating
Hi,
Is it possible to have the ticket number form
Nelson Pereira wrote:
> So what are you saying?
>
> # The filter to use to match RT-Users
> 'filter'=> '(cn=*)',
> # The filter that will only match disabled users
> 'd_filter' => '(objectClass=*)',
>
>
>
Ju
Yes I did make the changes to RT_SiteConfig.pm and not RT_Config.pm
Yet, when deleting the RT_SiteConfig.pm, I still get loads of errors
saying it's trying to use an external authentication mechanisme like
this error when I try to login with root...(I can no longuer login to RT
because of this)
Nelson Pereira wrote:
> How do I go back to standard auth
> This is not working and im getting tight on time
>
>
when you made your changes i hope you didnt make them in the default
file but in the second one,
blow away the secondary config file, and you should be all good.
How do I go back to standard auth
This is not working and im getting tight on time
I tried removing the
Set($ExternalSettings,
But I'm getting all sorts of errors ...
Nelson Pereira
Senior Network Administrator
Protus IP Solutions Inc.
[EMAIL PROTECTED]
phone: 613.733. ext.52
So what are you saying?
# The filter to use to match RT-Users
'filter'=> '(cn=*)',
# The filter that will only match disabled users
'd_filter' => '(objectClass=*)',
-Original Message-
From: [EMAIL
Chaim Rieger wrote:
> Nelson Pereira wrote:
>> What Im wondering, is what are theses 2 bellow lines and do I need them?
>> # The filter to use to match RT-Users
>> 'filter'=> '*',
>> # The filter that will only match disabled users
>> 'd_filter'
Drew Barnes wrote:
> Try this. In RT_SiteConfig.pm
> Set($WebFallbackToInternalAuth , 1); (or maybe it needs to be True.
> can't recall.)
This config option is only for Apache authentication, so would not be
useful in this situation.
--
Kind Regards,
__
Nelson Pereira wrote:
> Ok, So I read the instruction on the link given although I still cannot
> login with a valid Active Directory account
>
> Installed the CPAN module…
>
> I made the changes in the RT_SiteConfig.pm, restarted the webserver (OK)
>
> Try to login and I get this error
Hello all,
I created a scrip that assigns a custom field value to the subject (and that
works fine). The problem is that the email generated by the template doesn't
pick up the newly assigned subject.
Do I need to add something to the template?
Thanks in advance,
Gary
_
>>> On Tue, Apr 8, 2008 at 6:23 AM, in message
<[EMAIL PROTECTED]>, "Michal Verner"
<[EMAIL PROTECTED]> wrote:
> Is there a possibility to add html page to RT, which will generate
> "printer friendly" filled form document? Something like different
> version of Display.html???
Michal,
I modifi
Hi everyone,
I just performed a fresh install of RT 3.6 on an Ubuntu 7.10 box and wanted
to migrate my old RT 3.4 system to this new box. So I migrated the data from
my RT 3.4 to 3.6 box. All seems to be well, except for my root account
password needed to be reset and the General Queue needed t
Aaron Sallade wrote:
> If I set up to use LDAP with the callback that will create RT accounts
> automatically from a successful LDAP Authentication, is there a way to
> have the users join the correct RT group for rights management in RT?
No, not at the moment. The current LDAP functionality wi
I would do a view source of the rendered HTML to see if the link is
malformed in the output.
Aaron Sallade'
Application Manager
PTSO of Washington
"Shared Technology for Community Health"
(206) 613-8938 Desk
(206) 521-8833 Main
(206) 613-5078 Fax
[EMAIL PROTECTED]
-Original Message-
From
Further information: users who don't see a "take" link can, in fact, take
tickets by entering the ticket number in the search box, displaying the
ticket and then clicking on the "take" link at the top of the page.
So it would appear that this is not a permissions issue.
Any more ideas as to how I
Getting the same errors even with the filter set to cn=*
Nelson Pereira
-Original Message-
From: Chaim Rieger [mailto:[EMAIL PROTECTED]
Sent: Tuesday, April 08, 2008 1:49 PM
To: Nelson Pereira
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Intergration with LDAP
Nelson
Nelson Pereira wrote:
> What Im wondering, is what are theses 2 bellow lines and do I need them?
> # The filter to use to match RT-Users
> 'filter'=> '*',
> # The filter that will only match disabled users
> 'd_filter' => '*',
>
Ok, so I setup debug in RT and this is what it gives me...
[Tue Apr 8 17:41:10 2008] [warning]: Transaction->Create couldn't, as
you didn't specify an object type and id
(/opt/rt3/lib/RT/Record.pm:1486)
[Tue Apr 8 17:41:10 2008] [debug]: RT::User::IsExternalPassword Trying
External authenticatio
If I set up to use LDAP with the callback that will create RT accounts
automatically from a successful LDAP Authentication, is there a way to
have the users join the correct RT group for rights management in RT?
Aaron Sallade'
Application Manager
PTSO of Washington
"Shared Technology for Commun
Try this. In RT_SiteConfig.pm
Set($WebFallbackToInternalAuth , 1); (or maybe it needs to be True.
can't recall.)
Nelson Pereira wrote:
>
> How do I disable this functionality as this has made my RT unusable…
> I’m getting all sorts of issues in the httpd logs…:
>
>
>
> [Tue Apr 8 17:19:02 2
Thanks Kenn. I agree about using groups rather than granting rights to
users individually, and I also agree that it is inappropriate to grant all
global rights "all over the place". The latter action was taken only to
try to find what the problem is. However, given that a user with full
global righ
I use fetchmail and it worked fine prior to installing this LDAP
functionality... Now I don't seem to be able to go back
I will turn on debug...
-Original Message-
Sent: Tuesday, April 08, 2008 1:22 PM
To: Nelson Pereira
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] I
answers are inline
Nelson Pereira wrote:
>
>
>
> [Tue Apr 8 17:07:02 2008] [error]: Could not record email: RT
> couldn't find the queue: general
> (/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:75)
>
did you setup your email/aliases for each queue?
> [Tue Apr 8 17:07:13 2008] [critical
Ok, So I read the instruction on the link given although I still cannot
login with a valid Active Directory account
Installed the CPAN module...
I made the changes in the RT_SiteConfig.pm, restarted the webserver (OK)
Try to login and I get this error in /var/log/httpd/error_log
[T
Keith,
It's all about the privileges. If you are NEVER going to have more than
a few users, then I suppose granting rights to users would be OK, but we
prefer to put users in groups that have "like" privileges, that way we
don't have to wonder why Bob can do it and Frank can't. Grantin
On Tue, Apr 08, 2008 at 11:55:52AM -0400, Jeffrey Lee wrote:
> Is there an easy way to upgrade from 3.4 to 3.6? Also is there a step by
> step wiki document regarding this?
>
This is not a difficult upgrade. All the docs are in the files
README/UPGRADING.
_
On Apr 8, 2008, at 5:29 AM, Boris Lytochkin wrote:
When Quoting some transaction with multiple text/plain attachments
(one for message, and some other as named attachment) wrong
attachment can be selected.
Patch forces attachments w/o name to be selected as source for
quoting.
I wonder if it
Is there an easy way to upgrade from 3.4 to 3.6? Also is there a step by
step wiki document regarding this?
-Jeff
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Community help: http://wiki.bestpractical.com
Commercial support:
Sorry to reactivate this thread, but I'm stumped by this. I'm not even
sure what to do to start resolving it.
The problem:
RT 3.6.1: We have four users on this system. In "10 newest unowned tickets", one
user has the ticket number as a link and also a 'take' link; the other
three users have only
On Apr 8, 2008, at 11:14 AM, Justin Brodley wrote:
Considering upgrading to the latest build, were currently on 3.6.3.
But
I'm wondering if this is a Q2/Q3 type release, or if you think it will
be much later, as it may be worth it just to wait.
I know dev's hate giving dates or any idea of w
Chaim Rieger wrote:
> Nelson Pereira wrote:
>> I want to know if RT has the ability to lookup a user in Active
>> Directory to allow the user to login to RT using his Active Directory
>> Username/Password
>>
> as far as i know (and somebody out there correct me if i am wrong)
> users must be
Nelson Pereira wrote:
> I want to know if RT has the ability to lookup a user in Active
> Directory to allow the user to login to RT using his Active Directory
> Username/Password
>
as far as i know (and somebody out there correct me if i am wrong)
users must be in the RT db, (see note 1) pa
Considering upgrading to the latest build, were currently on 3.6.3. But
I'm wondering if this is a Q2/Q3 type release, or if you think it will
be much later, as it may be worth it just to wait.
I know dev's hate giving dates or any idea of when something will be
done, but just a very rough idea
Nelson Pereira wrote:
> I want to know if RT has the ability to lookup a user in Active
> Directory to allow the user to login to RT using his Active Directory
> Username/Password
Nelson.. read the wiki pages that I gave you direct links to.
http://wiki.bestpractical.com/view/LDAP
http://wiki
Jesse Vincent wrote:
>
> On Apr 1, 2008, at 1:51 PM, Kenneth Crocker wrote:
>> Jesse,
>>
>>
>> Other than the ability to change the "look", what are some of the
>> other enhancements and features of 3.8.0?
>
> For now, you can grab a recent 3.7.x and play around. When we're
> closer to a rele
I want to know if RT has the ability to lookup a user in Active
Directory to allow the user to login to RT using his Active Directory
Username/Password
-Original Message-
From: Chaim Rieger [mailto:[EMAIL PROTECTED]
Sent: Tuesday, April 08, 2008 10:59 AM
To: Nelson Pereira
Cc: rt-user
On Tue, Apr 08, 2008 at 12:53:52AM +0400, Ruslan Zakirov wrote:
> May be there is different "issue". All scrips are prepared first and
> then committed. Notification action collect recipients of the email
> during prepare when scrips must change data only during commit.
>
> Close to your situation
Chaim Rieger wrote:
> Nelson Pereira wrote:
>> I’ve looked around and did not find anything relating to LDAP agent
>> authentication.
>>
>> Does anyone have a document on how to setup RT to use LDAP for agent
>> login?
>>
> you mean ldap/AD server based authentication,
> its in the wiki.
http://
On Apr 1, 2008, at 1:51 PM, Kenneth Crocker wrote:
Jesse,
Other than the ability to change the "look", what are some of the
other enhancements and features of 3.8.0?
For now, you can grab a recent 3.7.x and play around. When we're
closer to a release, we'll be writing up a comprehensive
Nelson Pereira wrote:
>
> I’ve looked around and did not find anything relating to LDAP agent
> authentication.
>
> Does anyone have a document on how to setup RT to use LDAP for agent
> login?
>
you mean ldap/AD server based authentication,
its in the wiki.
any specific questions ask away, an
I've looked around and did not find anything relating to LDAP agent
authentication.
Does anyone have a document on how to setup RT to use LDAP for agent
login?
Nelson Pereira
Senior Network Administrator
Protus IP Solutions Inc.
[EMAIL PROTECTED]
phone: 613.733. ext.528
MyFax: 613
On Apr 8, 2008, at 9:49 AM, Nelson Pereira wrote:
I Don't even know how to fix it...
Tried different things but did'nt help..
It's useful to know what you've tried. What have you tried?
[please keep rt-users cced]
remove the loc() from around the string.
-
Nelson Pereira
Senior N
What permissions need to be put and where, so that the ticket owner
receives a notification that the requestor updated the ticket?
Also, when a requester sends an NEW email ticket to RT, in the response,
is there a way they can go to a website, and without a login, simply see
the status of the
Hello list!!
I have installed RT 3.6.1 with Postgres8.1.
I'm needing to clean the ticket database for a fresh start on a new
working season, but I need to keep the users, queues, custom-fields, etc.
What I'm planning to do is:
- Clean the tables: tickets, attachments, transactions,
objectcustom
Sounds like the wiki is wrong. Would you mind correcting it once you
get this sorted?
On Apr 8, 2008, at 9:36 AM, Nelson Pereira wrote:
http://wiki.bestpractical.com/view/ChangeLogo
-Original Message-
From: Jesse Vincent [mailto:[EMAIL PROTECTED]
Sent: Tuesday, April 08,
http://wiki.bestpractical.com/view/ChangeLogo
-Original Message-
From: Jesse Vincent [mailto:[EMAIL PROTECTED]
Sent: Tuesday, April 08, 2008 9:35 AM
To: Nelson Pereira
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Problem, cannot restart HTTPD
On Apr 8, 2008,
On Apr 8, 2008, at 9:13 AM, Nelson Pereira wrote:
Ok that seems to have fixed the issue...
But that line (I commented it out for now) is
Set($LogoAltText, loc("company Solutions, RT Network Services Ticket
System"));
What is wrong with this line? This was taken from the documentation...
Wh
Ok that seems to have fixed the issue...
But that line (I commented it out for now) is
Set($LogoAltText, loc("company Solutions, RT Network Services Ticket
System"));
What is wrong with this line? This was taken from the documentation...
Refer your friends and colleagues to MyFax!
Click her
This says it all:
The RT_* files are set as root:apache and the permission is set to 500
How is the Apache process (running as user 'apache', I assume) supposed to
access your RT configs if they have no permissions to do so? Chmod those
files to 640 or something similar - that should fix your pr
"Undefined subroutine &RT::loc called at /opt/rt3/etc/RT_SiteConfig.pm
line 24"
is the isssue.
On Apr 8, 2008, at 8:58 AM, Nelson Pereira wrote:
HI,
Did something and not sure what…:
[Tue Apr 08 09:00:00 2008] [error] \nRT couldn't load RT config
file /opt/rt3/etc/RT_SiteConfig.pm as:\n
HI,
Did something and not sure what...:
[Tue Apr 08 09:00:00 2008] [error] \nRT couldn't load RT config file
/opt/rt3/etc/RT_SiteConfig.pm as:\nuser: root \ngroup:
root\n\nThe file is owned by user root and group apache. \n\nThis
usually means that the user/group your webserver is
Does anybody have some practical tested solution>?
We need to technician have printed version of ticked with him, when he
goes to customer. - we need signed paper, some feedback etc
Is there a possibility to add html page to RT, which will generate
"printer friendly" filled form documen
Hi,
Is it possible to have the ticket number formatted as [date99xx] x
being the sequence prepended with 0's?
If so, how do I do this?
Thanks
Nelson
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Community help: ht
When Quoting some transaction with multiple text/plain attachments
(one for message, and some other as named attachment) wrong
attachment can be selected.
Patch forces attachments w/o name to be selected as source for
quoting.
===
--- Tra
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