On Apr 11, 2008, at 7:26 PM, Maurice Chung wrote:
Hello fellow RT users,
We recently installed the CommandByMail perl module, and our
developers were happy, as it would cut down on their workflow time
(rather than going to the web tool).
However, a little over a day later, we suddenly got
Hello fellow RT users,
We recently installed the CommandByMail perl module, and our developers were
happy, as it would cut down on their workflow time (rather than going to the
web tool).
However, a little over a day later, we suddenly got hit with what ended up
being over 100k emails - which
Hello everyone!
Please forgive the potentially silly question, but I've Google this and
haven't been able to come up with anything.
Where the heck do you set the default queue for new tickets when users click
the "New ticket in" button at the top of the screen?
Tim Gustafson
SOE Webmaster
UC San
Are the custom fields not appearing in your search builder
window? You typically just generate a search that returns the
results you wish and then just save it. 3.6 will let you add
such searches to your frontpage dashboard. If you are not
seeing the custom fields, you probably have not granted the
The default search for "N most recent tickets" becomes unaccurate if
one queue receives many tickets (say from customers) and there are
other infrequently used queues with fewer tickets.
Even though a user might only have permission to see the low traffic
queue, the tickets from the high tr
Running 3.6.3 on FC7
When using the self service interface to enter a ticket, after
submission the following is shown to the user:
Ticket 11643 created in queue 'ITSupport'
But under "The Basics":
Status: Project-Id-Version: RT 3.5.x PO-Revision-Date: 2005-10-03
13:44-0400 Last-Translato
Basically what I need is the ability to build searchs that other users
can use.
So for example;
Search on all Servers in Bay 5 (Bay is a custom field and 5 is one of
the option for that field).
I need to be able to same this somehow and give access to this search to
other groups.
Regards,
Looking through the RT Essentials book and can't find an explanation on
how to make a search based on specific Custom fields.
Can someone explain the formatting?
Thanks
Nelson Pereira
Senior Network Administrator
Protus IP Solutions Inc.
[EMAIL PROTECTED]
phone: 613.733.
Hmmm seems to work now! Thanks for the suggestion.
-Jeff
-Original Message-
From: Drew Barnes [mailto:[EMAIL PROTECTED]
Sent: Friday, April 11, 2008 2:46 PM
To: Jeffrey Lee
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT SSL implementation
My first guess is in RT_Sit
My first guess is in RT_SiteConfig.pm Does yours look like this?
Set($WebPort , 443);
# This is the Scheme, server and port for constructing urls to webrt
# $WebBaseURL doesn't need a trailing /
Set($WebBaseURL , "http://(my server name):$WebPort");
If so, try
Set($WebBaseURL , "https://(my ser
Hi guys,
I've implemented SSL on my RT box, but for some reason anytime I update or
create a new ticket, Rt tries to redirect the browser to http:// (my server
name):443/how do I change the redirect after the creation or updating of
a ticket?
-Jeff
_
Stephen,
Yea, yea. But I'm an ADVENTUREOUS person!. HA! Just kidding. Actually,
I already have done it, but just for two users that I CAREFULLY selected
after looking closely at the DB, i.e. USERS, GROUPS, GROUPMEMBERS,
CACHEDGROUPMEMBERS, etc.). First, I got the id's of each duplicate
Thanks for that Ken,
Could you enlighten me as far as the permissions, what should not be
global and moved to the queue instead?
We wont have more then about 8-10 admins so...
Regards,
Nelson Pereira
-Original Message-
From: Kenneth Crocker [mailto:[EMAIL PROTECTED]
Sent: Friday, Apr
Nelson,
Thanks for the spreadsheet. IT helps a great deal when it comes to
debugging. It looks like you grant your AdminCc role a lot of "global"
rights. If/when you have a lot of queues, this will prove troublesome ,
i.e. a AdminCc will have rights on queues you may not want that pers
At Friday 4/11/2008 12:50 PM, Kenneth Crocker wrote:
>Mike, Pedro,
>
>
>
> The problem I'm having with autocreate is that when an
> email address is
>added to some correspondence in the CC field, then RT adds the entire
>email address as a privleged user instead of unprivileged. Once that
Mike, Pedro,
We use LDAP as well and the same setting (Set($AutoCreate, {Privileged
=> 1});) and it works well as far as getting the new user into the DB.
All I have to do after that is put them in the appropriate group the
they will HAVE some privileges. We don't grant many GLOBAL pri
I am seeing this in the rt.log:
/usr/sbin/sendmail exited with status 17152
(/opt/rt3/lib/RT/Action/SendEmail.pm:327)
Have pinned this down to an invalid email address in the to or cc
line... Seems when this happens, the person submitting the ticket gets
an email saying the ticket was created, b
Here is my Permissions list setup in Excel for every queue/group/role
etc...
This way I can track everything
Regards,
Nelson Pereira
-Original Message-
From: Kenneth Marshall [mailto:[EMAIL PROTECTED]
Sent: Friday, April 11, 2008 10:54 AM
To: Nelson Pereira
Subject: Re: [rt-users]
I have discovered a critical bug in Net::LDAP 0.35 and submitted the
following ticket to the developer:
http://rt.cpan.org/Ticket/Display.html?id=34878
In 0.35, the Net::Ldap::Util::ldap_error_name subroutine is broken which
means that all functions such as Net::LDAP->code() that return a messag
Yes it did !
I had 2 users in the template, but for some strange reason, it was
creating 2 tickets, so 1 assigned to me (an approver) and the other one
was suppose to be to the manager yet the owner was set to nobody...
So I removed the manager from the template...
As see another problem, and po
Hello list!!
I have installed RT 3.6.1 with Postgres8.1.
I'm needing to clean the ticket database for a fresh start on a new
working season, but I need to keep the users, queues, custom-fields, etc.
What I'm planning to do is:
- Clean the tables: tickets, attachments, transactions,
objectcustom
Pedro Lobo S. da Rocha wrote:
> Right, I think I got it. But there's one thing. When I go to
> Configuration -> Groups -> "Select one group" -> Members, the
> auto-created user doesn't appears in the user's list so I can add him as
> a member. Do you know why this is happening?
I'm guessing tha
Mike Peachey wrote:
> James Treleaven wrote:
>> The username/password pair that I specified in the script are fine,
>> however.
>
> Everybody!! :
>
> "OH NO IT ISN'T!"
>
>> LDAP MESSAGE: LDAP_PP_PASSWORD_EXPIRED
>
> This is the error message being returned by Net::LDAP when attempting to
> b
Matt Zagrabelny wrote:
> Greetings,
>
> I am getting the following error when I try to update a password for an
> account in my RT instance.
Is it JUST when you try to update a password? Or when attempting login too?
It certainly *seems* like you've got everything set up right, unless
there's s
Pedro Lobo S. da Rocha wrote:
> Mike,
>
> Another doubt came up. How do I manage permissions for AD users in RT?
You don't really. You need to manually play with the permissions for the
users once they have logged in for the first time. I recommend creating
a group in RT and setting the relevan
James Treleaven wrote:
> The username/password pair that I specified in the script are fine,
> however.
Everybody!! :
"OH NO IT ISN'T!"
> LDAP MESSAGE: LDAP_PP_PASSWORD_EXPIRED
This is the error message being returned by Net::LDAP when attempting to
bind to your AD server.
As per the Net::L
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