Running 3.6.3.
I think I finally found the "advanced" view for a new ticket creation, it's
only available when signed in as a privlidged users.
Using the self service interface, I've added the html to display and enter a
due date. The problem now is that the popup window to select a date is not
w
Le lundi 07 avril 2008 à 14:12 +0200, Raphael Berlamont a écrit :
> Hello list,
>
> I would like to know what are the rights that are associated with reminders.
>
> The thing is that I can set reminders on tickets, but the ticket's owner
> can't remove it: the check box next to the reminder doesn
Ok, yes... ExtractCustomValues appears to be capable of doing what I want.
I'm unclear on what I can put in the "script" field of the template.
For example, here's what I've done...
1. Created template in my queue containing the following:
||Body|^Title:\s*(.*)|$self->TransactionObj->Set( Subj
On Apr 13, 2008, at 2:52 PM, Chris Haumesser wrote:
Hey everybody,
I've been using RT for a number of years in various jobs, and it's a
great tool. I'm trying to deploy it now for a somewhat novel use case
(managing law review submissions), and I need some help with scrip
voodoo. I'm not much
Hey everybody,
I've been using RT for a number of years in various jobs, and it's a
great tool. I'm trying to deploy it now for a somewhat novel use case
(managing law review submissions), and I need some help with scrip
voodoo. I'm not much of a perl guy, but I can kind of follow along. ;)
