[rt-users] RT 3.6.4 - Template Autogenerate Password

Hello everybody! I have the following template for autogenerating user and password after creating a new ticket: --- Subject: AutoReply: {$Ticket-Subject} { *RT::User::GenerateRandomNextChar =

Re: [rt-users] RT 3.6.6 - httpd won't start

Dear All, Are these lines(there are more) added in httpd.conf . They should be there. LoadModule auth_basic_module modules/mod_auth_basic.so LoadModule auth_digest_module modules/mod_auth_digest.so LoadModule authn_file_module modules/mod_authn_file.so Regards, IT GUY Yogesh

Re: [rt-users] RT 3.6.6 - httpd won't start

Those errors suggest me that your apache server is running under user that is not apache. Look for Group and User derictives in your httpd.conf. Also, the permissions you posted below are wierd in terms of layout. By default RT has the following dirs: rt3/var rt3/var/mason_data There is no

[rt-users] sql query for exporting all tickets in a queue including comments

Hello, Did anyone even built an SQL-query to display all tickets in a queue including all the comments with them? If so can you share the SQL statements with me? Greetings, Floor Verschure ___

[rt-users] Delete Attachment or Ticket, remove confidential information

RT 3.4.5 Gentoo (2.6.14-gentoo-r5) I've searched the wiki and the RT essentials book to no avail... I need to delete a ticket, or remove a (confidential) attachment that was included in a ticket. According to the wiki, I need delete ticket permission either in my group or my user. I am a

[rt-users] RT 3.6.6 - Comments, Privileged Users, Selfservice

All - I have an instance of RT 3.6.6 that was set up prior to my arrival. The system has several groups set up, and all users are configured as members of these groups. There are no unprivileged users. I've spent a few days looking over the wiki and the mailing list archives, but have a few

Re: [rt-users] RT 3.6.6 - Comments, Privileged Users, Selfservice

At 12:12 PM 5/15/2008, RT wrote: All - I have an instance of RT 3.6.6 that was set up prior to my arrival. The system has several groups set up, and all users are configured as members of these groups. There are no unprivileged users. I've spent a few days looking over the wiki and the mailing

Re: [rt-users] Delete Attachment or Ticket, remove confidential information

I don't know the answer myself, but you may be able to shred that particular transaction with RTx-Shredder. Seymour, Jennifer wrote: RT 3.4.5 Gentoo (2.6.14-gentoo-r5) I’ve searched the wiki and the RT essentials book to no avail… I need to delete a ticket, or remove a

[rt-users] Checking out code from svn.bestpractical.com

I am trying to get the files at: http://svn.bestpractical.com/cgi-bin/index.cgi/bps/browse/RT-Extension-ResetPassword/ I am using the tortisesvn client. I know this isn't a TortiseSVN list but how does one checkout the code from the site. When I try to do this onto my pc I get an error

Re: [rt-users] Checking out code from svn.bestpractical.com

On May 15, 2008, at 1:47 PM, John BORIS wrote: I am trying to get the files at: http://svn.bestpractical.com/cgi-bin/index.cgi/bps/browse/RT-Extension-ResetPassword/ I am using the tortisesvn client. I know this isn't a TortiseSVN list but how does one checkout the code from the site.

[rt-users] new install 3.6.6 - logo image issue

Hello everybody, I installed the new version RT 3.6.6 on an ubuntu server 8.04. The installation went fine. I am able to login to the RT. The only issue I have is the logo in the left upper corner. I don't know how I can make that work. If I look at the image properties it shows me the following:

Re: [rt-users] new install 3.6.6 - logo image issue

There is a Header file in .../rt3/html/Elements/Logo That defines the location of your logo. But don't edit that file. Copy that file to your 'local' version, edit it there, and the presence of this change will overwrite the default html. (Note,I know my stuff is not in the usual place-- you

[rt-users] Attach a file when resolving (again)

Hi, I cannot seem to attach a file during/at the resolve screen. Replying to a ticket does allow files to be attached. My support folks are now replying with the attachment and then immediately Resolving the ticket .. This gets the attachment to client, but I would like to do it all from the

[rt-users] Change the Modify Ticket options on blue bar

To all, I want to add a couple options to the blue bar where it displays open comments reply resolve. Where would I find that code and any related elements? thanks in advance. Kenn LBNL ___

[rt-users] RT3.6 with Citadel MTA?

I noticed in Debian that Citadel is one of the possible MTAs that apparently work with RT. However, it doesn't appear that Citadel supports address pipes, which is a tad annoying. Is there a way to work around not having the ability to alias to a pipe? -- Paul Johnson [EMAIL PROTECTED]

[rt-users] Help! Suddenly getting stacktraces

Hello, We have been running RT for about a year and it has suddenly started running slowly. Looking at the RT.log file, we are seeing a whole bunch of stack-traces, for no reason I can ascertain. Anyone any ideas why these would suddenly start appearing? [Fri May 16 04:33:57 2008] [error]:

Re: [rt-users] Help! Suddenly getting stacktraces

Michael, Thanks for the quick response. Are you saying that these stacktraces are not indicative of any issues and that I can ignore them? Normally I would expect that anything that generated a stacktrace would also require a fix to not generate them! Cheers, David - Original Message

Re: [rt-users] Help! Suddenly getting stacktraces

David Hobley writes: Michael, Thanks for the quick response. Are you saying that these stacktraces are not indicative of any issues and that I can ignore them? Well, you should set that variable to 0, because generating the stack trace will have some overhead (presumably mostly in

Re: [rt-users] Help! Suddenly getting stacktraces

David Hobley writes: Hello, We have been running RT for about a year and it has suddenly started running slowly. Looking at the RT.log file, we are seeing a whole bunch of stack-traces, for no reason I can ascertain. Anyone any ideas why these would suddenly start appearing? Try