Re: [rt-users] where to get the CurrentUser_Local.pm overlay?

Sebastian Reitenbach wrote: Hi, I wanted to test creation of new users based on external LDAP information, as described here: http://wiki.bestpractical.com/view/AutoCreateFromExternalUserInfo however, the link to the download of the CurrentUser_Local.pm seems to be broken. Does anybody

[rt-users] Contents partially missing from some tickets after upgrade

I recently upgraded from 3.4.5 to 3.6.6. I now have a situation where some of my tickets aren't showing the entire contents in the web interface. This has happened to some of the old tickets, and some new ones as well. The symptoms are that all correspondence isn't showing up. When any new

Re: [rt-users] where to get the CurrentUser_Local.pm overlay?

[EMAIL PROTECTED] wrote: Sebastian Reitenbach wrote: Hi, I wanted to test creation of new users based on external LDAP information, as described here: http://wiki.bestpractical.com/view/AutoCreateFromExternalUserInfo however, the link to the download of the CurrentUser_Local.pm

Re: [rt-users] where to get the CurrentUser_Local.pm overlay?

Sebastian Reitenbach wrote: [EMAIL PROTECTED] wrote: Sebastian Reitenbach wrote: Hi, I wanted to test creation of new users based on external LDAP information, as described here: http://wiki.bestpractical.com/view/AutoCreateFromExternalUserInfo however, the link to the download of the

Re: [rt-users] Contents partially missing from some tickets after upgrade

Atro I recently upgraded from 3.4.5 to 3.6.6. I now have a situation where some of my tickets aren't showing the entire contents in the web interface. This has happened to some of the old tickets, and some new ones as well. The symptoms are that all correspondence isn't showing up. When

Re: [rt-users] where to get the CurrentUser_Local.pm overlay?

[EMAIL PROTECTED] wrote: What I meant was, there are currently three standard methods for implementing LDAP auth on RT: 1. Apache 2. RT::Authen::ExternalAuth 3. User_Local overlay (Jim Meyer). The method you want (the overlay method) is detailed at

Re: [rt-users] Contents partially missing from some tickets after upgrade

Toby, This sounds familiar, did you run rt-setup-database-3.6 ? Yeah, I tried to. It's not like I'm not reading the manuals when I do stuff like this. :-) The etc/upgrade/3.5.1 directory is empty in the rt-3.6.6 distribution. I re-downloaded to verify. There's nothing but content in there;

Re: [rt-users] Contents partially missing from some tickets after upgrade

Check for segfaults in your logs. If they are there, it sounds like you're getting hit with the Text::Quoted bug. http://www.gossamer-threads.com/lists/rt/users/69899 Atro Tossavainen wrote: I recently upgraded from 3.4.5 to 3.6.6. I now have a situation where some of my tickets aren't

Re: [rt-users] LDAP Authentication and User Account Creation 3.6.6. and latest ExternalAuth

On Monday 02 June 2008 04:25:17 Mike Peachey wrote: Carlos J. Velez-Rivera wrote: Mike, I'm one of those who has the issue you mention. I'd like to help. Do you want some more output enabled? Would you like me to add some code to my instance so you can output anything that

[rt-users] Offline format

Hey Rt users, I have an organization in my company that wants to create ticket via email (no biggie, so far) with a format that pre-fills certain fields, mostly Custom Fields. I thought that by going to Tools-Offline I could copy that format and have them paste it into the body of

Re: [rt-users] Offline format

At 03:52 PM 6/3/2008, Kenneth Crocker wrote: Hey Rt users, I have an organization in my company that wants to create ticket via email (no biggie, so far) with a format that pre-fills certain fields, mostly Custom Fields. I thought that by going to Tools-Offline I could copy that format

Re: [rt-users] Offline format

http://wiki.bestpractical.com/view/ExtractCustomFieldValues Kenneth Crocker wrote: Hey Rt users, I have an organization in my company that wants to create ticket via email (no biggie, so far) with a format that pre-fills certain fields, mostly Custom Fields. I thought that by going

[rt-users] methods on custom fields besides 'FirstCustomFieldValue()' ??

Hi y'all. I've seen a lot of examples now where people have accessed the value of a custom field via a statement like: $the_thing_I_want = $self-TicketObj-FirstCustomFieldValue( 'FIELD_NAME' ) However, when my custom field is of type 'Select multiple values', I can assign multiple

[rt-users] NotifyActor off for one scrip

Hi, I'm trying to come up w/ a solution for this workflow -Users monitor RT instance via web interface for new tickets. -When they see a ticket they should own, they grab it. -An email is generated to the New Owner which is also the Actor about their new ticket (like a receipt for the

Re: [rt-users] NotifyActor off for one scrip

oops... I think it would be more accurate to label the subject NotifyActor *ON* for one scrip Nate ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED]