[rt-users] Username at RT login not matching Ticket sent via e-mail

2008-07-25 Thread Jorge Aldana
Hello All, As users send tickets via e-mail their tickets are Requester set to [EMAIL PROTECTED] but at login they are username and as username cannot see their e-mailed tickets within the RT website. Is there a way to set it so logging in users can see their e-mailed tickets? A scrip or config

Re: [rt-users] An idea for RT

2008-07-25 Thread Kenneth Crocker
Jesse, HA! No. I've been spending my time looking into using SVK as our version control system and getting RT to automatically execute it when a ticket is opened/resolved. We're a bit short staffed (like duh, aren't we ALL?). That is the plan though. Probably around November. That way I

Re: [rt-users] An idea for RT

2008-07-25 Thread Brian Buchanan
You probably already know that limited a choice of formats is available in 3.8 http://bestpractical.typepad.com/worst_impractical/2008/07/today-were-rele.html Under User Preferences, Date and Time Format. I'm seeing: 1. Tue Dec 25 21:59:12 1995 2. Tue, 25 Dec 1995 21:59:12 -0300 3. 1995-11-24 2

Re: [rt-users] An idea for RT

2008-07-25 Thread Jesse Vincent
On Fri, Jul 25, 2008 at 11:45:07AM -0700, Kenneth Crocker wrote: > Jesse, list, > > > I was thinking that it might be a really kool option to allow each > RT installation to configure how all dates are displayed. Not everyone > wants the time info and we all know that not everyone

[rt-users] An idea for RT

2008-07-25 Thread Kenneth Crocker
Jesse, list, I was thinking that it might be a really kool option to allow each RT installation to configure how all dates are displayed. Not everyone wants the time info and we all know that not everyone uses the same format, either "mm/dd/" or "MMM dayofweek ", etc. If RT cou

Re: [rt-users] Workflow for release management

2008-07-25 Thread Kenneth Crocker
Bill, Sounds like you do exactly what we do for some of our software support groups. We added a few new active status values and built some scrips to add two new functional processes; "Review & Approval" and "QA WorkFlow". WE modified the tabs in the "Modify Ticket" pages to display th

[rt-users] Workflow for release management

2008-07-25 Thread Bill Moseley
I've been scanning the archives for ideas about release management. Our specific sticking point is to better handle the testing (QA) and release process in RT. I'm hoping someone here can offer suggestions. In a small organization we have a few different projects we manage. We are currently using

Re: [rt-users] Mandatory Custom Fields in 3.8

2008-07-25 Thread scott
Shawn M Moore wrote: > Yes. This is what the "Validation" field does for Custom Fields. Go to > your custom field's edit page and select: > > (?#Mandatory). > > If you're adventurous, this can be an arbitrary Perl regular expression. Is it possible to require a mandatory field using a regex? Unf

Re: [rt-users] RT version 3.8.0 and RT-Authen-ExternalAuth-0.05

2008-07-25 Thread Brian Buchanan
I can say it works with Active Directory. I had to install perl-LDAP though, on my CentOS5 machine. yum install perl-LDAP I had just got the plugin working under 3.6.6 when 3.8.0 came out. I moved my 3.6.6 directory out of the way, did it's install, and then ran the ExternalAuth install. I not

[rt-users] RT version 3.8.0 and RT-Authen-ExternalAuth-0.05

2008-07-25 Thread Jason Doran
Hi, I have just installed RT 3.8.0 and RT-Authen-ExternalAuth-0.05. *Before* I post a more detailed report, I just would like to know if this is known to work with the new RT. When I start apache I see this this is 'talking' initially to my OpenLDAP, but when I try to authenticate as an Op

Re: [rt-users] Mandatory Custom Fields in 3.8

2008-07-25 Thread Shawn M Moore
On Fri, Jul 25, 2008 at 01:07:49AM -0700, F350 wrote: > > Can anyone help please ? Just tell me if it is possible or not :) > Thanks Yes. This is what the "Validation" field does for Custom Fields. Go to your custom field's edit page and select: (?#Mandatory). If you're adventurous, this can be

[rt-users] strange subject charset

2008-07-25 Thread d tbsky
hi: i am using rt 3.4.5 now and tried to upgrade to 3.8.0 in another machine. after upgrade, i found the Chinese characters in the subject of old tickets become "???". others fields are ok. i go to the attachment table with phpMyAdmin and found situation below: the subject data in rt 3

Re: [rt-users] Mandatory Custom Fields in 3.8

2008-07-25 Thread Emmanuel Lacour
On Fri, Jul 25, 2008 at 01:07:49AM -0700, F350 wrote: > > Can anyone help please ? Just tell me if it is possible or not :) > Thanks > > > F350 wrote: > > > > Greetings all, > > > > I was wondering if there is a way to oblige users to fill in custom > > fields before resolving tickets. > > Ca

Re: [rt-users] Mandatory Custom Fields in 3.8

2008-07-25 Thread F350
Can anyone help please ? Just tell me if it is possible or not :) Thanks F350 wrote: > > Greetings all, > > I was wondering if there is a way to oblige users to fill in custom > fields before resolving tickets. > Can we do that in RT 3.8.0 ? I created a custom field of type "Select one > valu