Hi
I need to let RT authenticate users through AD. We have a number of
levels in our AD structure to separate users on geographical and
departmental reasons. On the best practice website I have read that
there are three ways:
1. Apache Authentication
2. Mike Peachey's RT:Authen
Roedel, Mark wrote:
> I do really like the built-in capability to create a related ticket, but
> Dirk's patchset adds a couple of things to it that have been really
> valuable to us:
>
> (1) The newly created ticket is preloaded with the contents of a
> particular transaction, and
This is really
The basic idea is, whenever a ticket is created in queue x the ticket
is automatically assigned to xAdmin.
Has anyone found this is possible? If so, do you have any details to
share?
Regards,
Russ
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I'm thinking that my gpg errors are all stemming from the fact that RT
is may be reading my configs wrong. I'm not 100% yet but that's what
my first thought is after staring at this for 2 days now.
I'm getting this in my apache error logs
[Mon Aug 25 20:50:28 2008] [info]:
> #46/454 - S
It's not a limitation of the module. Try "print $graph->as_text" and
you'll see that it's has nothing specific that turn of anti-aliasing.
Tested with sample from the module using:
t.pl > res.png
t_with_as_text.pl | dot -Tpng > res_via_dot.png
Both images are anti-aliased.
On Mon, Aug 25, 2008
I would like to make an addition to this
I looked in the rt-error_log file and found a lot of OOM errors. The
server has at least 400MB of swap left. I guess Ill try increasing the
memory within VMWare. Maybe Apache is running out of available memory
Out of memory!
Callback called
I turned on debugging and I keep getting the follow error in the log:
[Mon Aug 25 18:06:21 2008] [error]: Scrip 226 IsApplicable failed: Global
symbol "$correspond" requires explicit package name at (eval 477) line 8.
(/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:64)
Can translate this for m
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
> Ruslan Zakirov
> Sent: Sunday, August 24, 2008 11:25 PM
> To: Aaron Hathaway
> Cc: rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] Graphviz anti-aliased output?
>
> On Mon, Aug 25, 2008 at
Hey all,
CentOS 4.5
RequestTracker 3.8.1
Apache 1.3.37
I upgraded our installation from 3.6.3 to 3.8.1 over the weekend after
the users had tested it for about a week. The upgrade went without a
hitch, but now the users are coming to me with a major problem:
If a user clicks on a queue, the
Actually adding another CF might not be much of an issue, as I realized that
many of our
CFs are actually for information tied to the user and not the job per se.
Plus, these fields
(like phone and address) already exist for user objects. Alas, this also
means my web
client has to have ModifyUsers
Jerrad,
Like Gene, we use a CF for this, but also created some new Ticket
Status values to work in conjunction as well. Our process goes something
like this:
1) New ticket created; automatically set CF "Work-Status" value to
"Requested".
2) New ticket is reviewed; we c
In RT_Config.pm
=item C<$ExtractSubjectTagMatch>, C<$ExtractSubjectTagNoMatch>
The default "extract remote tracking tags" scrip settings; these
detect when your RT is talking to another RT, and adjusts the
subject accordingly.
=cut
Set($ExtractSubjectTagMatch, qr/\[.+? #\d+\]/);
Set($ExtractSub
Hi Jerrad,
I used a custom field to emulate custom states for a process that required
a ticket to change queues several times. A certain request comes in to the
security office and they create a ticket in their queue. A scrip
immediately moves the ticket into the network queue where it prompt
Hi,
I found we have a vendor that also uses RT.
We had a ticket open with them, which got opened when they mailed a
password to one of our RT-maintained email-addresses and created an
autoreply which triggered an autoreply from their RT.
Now, whenever I close the ticket, I get it re-opened again
Okay I have some progress but more questions.
When I use only this line for my GPG options I get the options in my
queue to 'sign by default' and 'encrypt by default'.
Set(%GnuPG, Enable=>1, OutgoingMessagesFormat=>RFC,
EncryptDataInDb=>0,);
What I did was as root , create a gpg key using
I am using RT 3.4.5
On Mon, Aug 25, 2008 at 11:59 AM, Asif Iqbal <[EMAIL PROTECTED]> wrote:
> Hi
>
> I won't have access to our ticket system through web for next about a month.
>
> I am looking for a way to receive all the replies that a new ticket
> generates for the requestor
> short of continu
Hi
I won't have access to our ticket system through web for next about a month.
I am looking for a way to receive all the replies that a new ticket
generates for the requestor
short of continuosly running the rt from cli to generate the new ticket list.
As far actually working on ticket I should
I upgraded to 3.8.1 this weekend and we still cannot see a complete ticket
history when a ticket is closed using the template below. Is there updated
code I can use in this template that will list the complete ticket history -
all comments and replies?
Thanks,
Shannon
- Original Message
Why do users seem to only have even ids?
Is there a more convenient way of listing or finding an unprivileged user,
other than incrementing id in
https://rt.cambenergy.org/Admin/Users/Modify.html?id=36 ?
Last I read in the archives, the answer was unfortunately "no. by design"
Why does the user i
On 2008/08/25 16:08, Jerrad Pierce <[EMAIL PROTECTED]> wrote:
> Alas, no. When I last I asked I was told it was a design feature. But it
> does seem mighty useful,
> as it would allow for OCR and indexing of attachments. I'd planned on
> attempting this once I got the more important parts of our se
On Mon, Aug 25, 2008 at 10:59, Roedel, Mark <[EMAIL PROTECTED]> wrote:
> Have you looked at creating a list of "Reminders" in the ticket? We use
> them as a way of creating a checklist to track multi-task processes (for
> example, all the things that need to be done to activate a new employee –
On Aug 25, 2008, at 10:37 AM, Dawid Trojanowski wrote:
Ok I had been given a task to update the Request Tracker, the
problem is the older version is 3.0.11 and the person who managed it
left without any information so I had to analyze as much as possible.
Here is the information:
Old RT s
I've seen that error, try reinstalling scalar utils.
Sent via BlackBerry from T-Mobile
-Original Message-
From: "Dawid Trojanowski" <[EMAIL PROTECTED]>
Date: Mon, 25 Aug 2008 10:37:00
To:
Subject: [rt-users] Upgrade from 3.0.11 to 3.4.6
_
Ok I had been given a task to update the Request Tracker, the problem is
the older version is 3.0.11 and the person who managed it left without
any information so I had to analyze as much as possible.
Here is the information:
Old RT system;
Debian (no clue what version)
Apache 1.3 version
Have you looked at creating a list of "Reminders" in the ticket? We use
them as a way of creating a checklist to track multi-task processes (for
example, all the things that need to be done to activate a new employee
- various system accounts, long distance calling PIN, etc.) within a
single ticke
Is there a way, and what would the syntax be to build a query that will
output how many times a particular ticket was updated, commented, and or
resolved? In a sense to find out how many comments were added to a
particular ticket.
Here is a sample query I was running in order to gather the number
Hi
I tried the config below
It still starts at http://localhost and http://localhost/rtbut now only
in text mode
Im not a programmer so finding this config hard going
Any ideas please
Cheers Nick
From: andrew fay [mailto:[EMAIL PROTECTED]
Sent: Monday, August 25, 2008
Alas, no. When I last I asked I was told it was a design feature. But it
does seem mighty useful,
as it would allow for OCR and indexing of attachments. I'd planned on
attempting this once I got the more important parts of our setup functional.
P.S. Grr reply-to one
P.P.S s/disk/fs/
--
Cambridge
Hi everyone,
I'm sure I've seen this somewhere, but can't find it in the Wiki,
google, etc. Does anyone know of a script or something to move
attachments out of the DB and onto local disk?
Thanks,
js.
--
Jean-Sebastien Morisset, Sr. UNIX Administrator <[EMAIL PROTECTED]>
On Mon, Aug 25, 2008 at 16:19, Richard Hartmann
<[EMAIL PROTECTED]> wrote:
> 1) Should it be possible to order messages by read/unread messages
> within said ticket?
s/messages/tickets/
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I think that component was refactored in 3.8. Anyone have time to
submit a patch for AT that fixes this?
On Mon, Aug 25, 2008 at 10:04 AM, JOHN ROMAN <[EMAIL PROTECTED]> wrote:
> going from 3.5.4 to 3.8.1 ive lost the area in tickets pertaining to AT
> links. any ideas?
>
> __
Hi all,
yet another RFC which I might turn into wishlist items.
1) Should it be possible to order messages by read/unread messages
within said ticket?
2) Should it be possible to bolden/color/whatever the values of certain
fields and/or whole lines depending on user-defined rules?
3) Who else w
going from 3.5.4 to 3.8.1 ive lost the area in tickets pertaining to AT links.
any ideas?
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Discov
Hi all,
I was wondering if there is a way to forward a complete ticket,
with or without comments.
Thanks,
Richard
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That's it : )
Thank you : )
| -Original Message-
| From: Jesse Vincent [mailto:[EMAIL PROTECTED]
| Sent: Monday, August 25, 2008 3:31 PM
| To: Knaupp, Thomas
| Cc: rt mailing list
| Subject: Re: [rt-users] Lost Links after Upgrade 3.6.7 -> 3.8.1
|
| You probably changed your
I do really like the built-in capability to create a related ticket, but
Dirk's patchset adds a couple of things to it that have been really
valuable to us:
(1) The newly created ticket is preloaded with the contents of a
particular transaction, and
(2) You get to choose which queue the new ticke
Due to popular demand, we're holding a second European RT training
session in 2008! Come and join us!
2008 RT Fall Training
We provide unparalleled instruction in how to get the most out of RT. On
November 24, we will be offering an intensive one-day developer and
administrator training sessio
On Mon, Aug 25, 2008 at 14:18, Jesse Vincent <[EMAIL PROTECTED]> wrote:
>return undef if ($msg->GetHeader('RT-Control') || '') =~
> /\bno-autoopen\b/i;
Perfect, thanks.
Richard
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You probably changed your $Organization field in the RT config file.
You'd want to change it back.
-j
On Aug 25, 2008, at 9:29 AM, Knaupp, Thomas wrote:
> Hello List,
>
> after upgrading rt 3.6.7 to 3.8.1, all links
> ( Depends on / Parents / Refers to / etc.)
> seem to be lost : /
>
> Suggest
Hello List,
after upgrading rt 3.6.7 to 3.8.1, all links
( Depends on / Parents / Refers to / etc.)
seem to be lost : /
Suggestions?
Anyone who knows a solution for this?
Regards,
Tom
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On Fri, 22 Aug 2008 01:36:02 -0400, Graham Ballantyne <[EMAIL PROTECTED]>
wrote:
> I'm working on a script to create users in RT based on a list of
> usernames. I need to add these users to an RT group upon creation. I
> can do it by doing an INSERT into the GroupMembers table, but I'm
> wonderi
Hi all!
I want to create a script to notificate the owner after adding a new
comment, but I don't know why it does work. The log file says all the
time
"No recipients found. Not sending."
Can someone help me please?
Thanks.
BR
Andreas
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On Aug 22, 2008, at 9:16 PM, scott smith wrote:
> scott smith wrote:
>> I'm having trouble saving a search ordered by custom field. I have to
>> manually change the URL to fix the order, since the GET param is
>> not set
>
> FWIW, I saved the html, put it in /Search/Build2.html and
> modified t
Problem solved.
I wrote a loop to go through and convert all of my tables to InnoDB. It
choked on the Tickets table, so I ran a "myisamchk -r Tickets" on it,
which repaired 7 indexes. I was then able to successfully convert it to
InnoDB along with the rest of the tables.
Oh Happy Day! It's worki
You want to look at RT::Action::AutoOpen.
Particularly, you're looking for a line like this:
return undef if ($msg->GetHeader('RT-Control') || '') =~ /
\bno-autoopen\b/i;
On Aug 25, 2008, at 4:35 AM, Richard Hartmann wrote:
> Hi all,
>
> is there any header line I could add that woul
On 25 Aug 2008, at 7:37 am, Peter Nikolaidis wrote:
> Ruslan Zakirov wrote:
>>
>> Most of RT's table MUST use InnoDB engine to work correctly. I'm not
>> sure what's going on but I have feeling that you've disabled innodb
>> and mysql went wild after that.
>>
> Hi Ruslan,
>
> To my knowledge, we'
Ruslan Zakirov wrote:
>
> Most of RT's table MUST use InnoDB engine to work correctly. I'm not
> sure what's going on but I have feeling that you've disabled innodb
> and mysql went wild after that.
>
Hi Ruslan,
To my knowledge, we've never used InnoDB on this system. We upgraded to
3.6.6 months a
Andrew,
If you are upgrading, even if you are not using Mysql 4.0, you should
follow the UPGRADING.mysql procedure.
This procedure produce an sql file that includes David suggestion.
Regards
Sebastien
On Fri, Aug 22, 2008 at 5:31 PM, David Svejda
<[EMAIL PROTECTED]> wrote:
> andrew fay wrote:
>>
I had the same problem when I did a "direct upgrade" from 3.6.x to 3.8.1
...
It worked for me this way:
- upgrade to 3.8.0
- applying the mysql-4.0-41 update
- upgrade from 3.8.0 to 3.8.1 ...
Regards,
Tom
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTE
Hi Nick,
Might want to have a look at the mail below, I was having the same problem a
few days ago and this sorted it for me.
Cheers,
Andy
From: [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Date: Fri, 22 Aug 2008 13:35:59 +
CC: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] rt 3.8.1
HiI'm having a few problems with the web interface of rt-3.8.1 on a new install
of fedora 9 including all the latest updatesIn firefox on the localhost RT
will run as follows http://localhost or http://localhost/rt both take me to RT
login pageOn a remote PC if I try to connect to RT http://my
Hi all,
is there any header line I could add that would RT ignore incoming
emails (i.e. not reopen the ticket) or, preferably, to file the reply as
a comment but not re-open any closed tickets?
As always, if there is not, what would others think of the usefulness of
such a thing?
Thanks,
Richar
Hi,
So I installed a fresh copy of 3.8.1.. copied the db over from 3.6.4 and
upgraded,
Now the attachements are corrupted.. any fix for this?
Thanks,
Andy
_
Make a mini you on Windows Live Messenger!
http://clk.atdmt.com/UKM/go/1
scratch that... got that monday morning feeling ;)
use rtdb;
From: [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Date: Mon, 25 Aug 2008 08:04:29 +
CC: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] 3.8.1 issues, not displaying page
Hi,
When i use this command it says error datab
Hi,
When i use this command it says error database not selected, how do I select
the RTDB database before i do this?
Thanks,
Andy
> Date: Fri, 22 Aug 2008 17:31:31 +0200
> From: [EMAIL PROTECTED]
> To: [EMAIL PROTECTED]
> CC: rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] 3.8.1 i
Hi all,
I managed to track down a problem with merged tickets being slow to
display. I have enabled the slow queries log on Mysql (5.0.51a) and get
the following in the log files. I searched over the RT list archives and
I found note of setting low_priority_updates to 1 on mysql for this.
This
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