Hi Kenneth
thanks!
So AdminCC and CC fields in People box metadata do not refer to ticket
watchers, so they refer to whom?
The very practical problem is that AdminCC and CC do not get email.
The only email sent is to requestor (initial AutoReply email). Then
nothing is sent when On Correspond
Dear Gabriel,
it appears to me like the only way to do this is to carefully
plan out exactly in which order you create the custom fields so that
they appear on the tickets in the order they were created?
I hope I understood you correctly. I am using RT 3.6.1 and I haven't
seen a later
On Thu, Sep 25, 2008 at 03:30:12PM -0300, Darvin Denmian wrote:
good afternoon,
first of all, sorry by my bad english :(
i'll try to explain my problem here:
- I have one queue with the following reply address : [EMAIL PROTECTED]
- My domain is : @foo.bar
When RT try to send a
On Thu, Sep 25, 2008 at 04:07:43PM -0400, Gabriel Cadieux wrote:
hi again,
i was also wondering if anyone knows how i can get rid of some non-custom
fields
entirely (or simply not display them at all)? such as the CC: and AdminCC:
fields,
since i have set up RT not to use email in any
Auch, Benjamin wrote:
Hi, I’m running 3.8.1 on Ubuntu 8.04 with MySQL, apache2, modperl2 and
LDAP. (Had Linux virtual machine running on MS virtual server 2005, but
it was a tad slow (no CPU usage though, weird))
My LDAP config uses the Mike Peachey External Auth method, with the hack
Thanks for the tips. From searching last night, I found several sites
that appear to use RT and single-sign on, but everything is so outdated.
Plus, any method using NTLM for Microsoft Active Directory will break
using Windows Server 2008 (NTLMv2) (Confirmation anyone?)
Maybe the
hi list,
is anyone familiar with odd behaviour of RT (i'm using rt3.6.7/apache2)
where there are several lines in a row in the apache error log stating
segmentation faults and the browser displaying a blank page upon browser
refresh or action (such as clicking on a link)?
also, when i view
Has anyone had any luck with these attachment problems? It's not a top
priority for me but it would certainly be nice if we can get it working.
-Steve
On Wed, Sep 10, 2008 at 10:35 AM, Steve Hopps [EMAIL PROTECTED] wrote:
I'm having a problem with corruption as well. I had missed this upgrade
Im setting up some queues in RT and I need the e-mail address the emails
come from to be the correct queue email address. For example, the
Operations email should come in as [EMAIL PROTECTED], but now its coming
in as requestor email@domain.com. I looked through RT_Config and saw this
line
Web Master,
AdminCc and CC, for both as Queue Watchers or on a ticket, are treated
the same way as far as notification scrips are concerned. The only
difference between the Queue-watcher Admincc and CC and the ticket
AdminCc and CC is the Queue-watcheris automatic for ALL tickets. You
Juan,
If the email is being sent from within the RT system AND the queue
the correspondence is coming from has the correct email address, then
that should happen. WE have about 115 queues and they all have a unique
email address/alias. Howver, email that comes to RT from outside RT,
Sounds like what would happen with Scalar::util from rpm on redhat
systems. Never used gentoo so I don't know how it's package management
works, but you could try re-installing Scalar:util from CPAN.
Gabriel Cadieux wrote:
hi list,
is anyone familiar with odd behaviour of RT (i'm using
We have Watchers that might be on more than one queue. Right now, emails
sent to any queue all come back looking the same, as far as display name,
and email address, and subject. I figured that if you set up the reply
e-mail address for a queue's configuration, that would be where the email
RTx-EmailCompletion by Nicolas Chuche
When installing the RTx-EmailCompletion on RT 3.8.1
1) Install the plugin per the instructions here:
http://search.cpan.org/~nchuche/RTx-EmailCompletion-0.05/
2) In your RTHOME/etc/RT_SiteConfig.pm enable the plugin like:
hi everyone!
i've looked around a lot, but all the solutions to this seem very
complicated and time-consuming to implement..
can someonme please tell me what the easiest way would be to prevent
the display of strings such as Combobox: Select or enter one value,
Enter multiple values, Input must
Juan,
I'm really confused here. When you say Watchers, do you mean
SPECIFICALLY the Watcher role in RT or are you talking about people
outside RT sending in email to create tickets? Also,when you say come
back looking the same are you talking about emails sent to create
tickets that
Ok, Im sorry if I was unclear. I mean, the queue admins along with
requestors. Plain and simply, I want e-mails that go through the RT system
to have their own e-mail address per each queue.
If a ticket gets created/replied to/commented on for the Operations queue, I
want all correspondence to
I am having a similar issue with 3.8.1 under Apache 2.2.9, Perl 5.10.0,
mod_perl 2.0.4, PHP 5.2.6, mySQL 5.0.45.
I verified I am using the newest Scalar::Util module (1.19) as well.
The biggest issue it is causing is when it happens while rt-mailgate is
attempting to delivery emails and they
hi all,
i need to find out what would be simpler for me to accomplish;
i require the ability to take certain (most, not all) information
from an RT ticket and generate a printer-friendly, restructured
version of the information with a nice header and all.. basically
i need to get the info from
i was told it is probably being caused by a bug in the version of DBD::mysql
that we have currently installed (mine is 4.00.7, which is the one described in
the link below as having this issue).
i am still trying to figure out if other stuff is causing it, but on monday i
will downgrade to
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