Hi,
I have external authentication set to AD LDAP and it works fine.
The problem now is when a end user sends an email from [EMAIL PROTECTED] to, RT
3.8 gives an error saying that the user cant be loaded from ldap and rt doesnt
have the right configuration to create the user in the
i was under the impression that the whole point of having RT integrate with
LDAP was to prevent such interaction by unauthenticated users?
just a thought...
:/
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Filipe José Silva
Clemente
Sent: Thursday,
Did you edit the User_Vendor.pm?
http://www.gossamer-threads.com/lists/rt/users/77139?search_string=ldap%25
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Filipe José
Silva Clemente
Sent: Thursday, October 02, 2008 7:26 AM
To: rt-users@lists.bestpractical.com
Sorry, that will not work for what you want to do.
I also have the same problem, but RT is only internal for us.
From: Auch, Benjamin
Sent: Thursday, October 02, 2008 7:31 AM
To: 'Filipe José Silva Clemente'; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RT 3.8 - Cant create
Auch, Benjamin wrote:
Did you edit the User_Vendor.pm?
http://www.gossamer-threads.com/lists/rt/users/77139?search_string=ldap%25
And pay specific attention to:
# If this is set to 1, then users should be autocreated by RT
# as internal users if they fail to authenticate from an
#
i thought i had good news to share; i came in this morning and RT didn't greet
me with a white page upon clicking a link or refreshing, but then i still
noticed a single segfault entry at 5pm yesterday night (this is even before i
left the office apparently, i simply hand't noticed) it seems
Not to hijack the thread (its related :) I wanted to be able to
autocreate users in RT if they are already in LDAP. So if a new hire
sends a ticket in, the ticket will get created without me having to
create the user in RT manually. I used to use the ADimport script (ran
nightly for updates),
i believe the setting refers to creating RT accounts for users who *failed* to
authenticate via an external service such as LDAP..
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Helmuth
Ramirez
Sent: Thursday, October 02, 2008 7:45 AM
To: [EMAIL
Gabriel Cadieux wrote:
i believe the setting refers to creating RT accounts for users who *failed*
to authenticate via an external service such as LDAP..
Correct. I agree it could be named better but the idea is, ExternalAuth
PROVIDES the method for autocreating LDAP users, that setting is
Yeah, that's what I thought...just wanted to confirm. Thanks
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike
Peachey
Sent: Thursday, October 02, 2008 8:49 AM
To: Gabriel Cadieux
Cc: Helmuth Ramirez; Auch, Benjamin; rt-users@lists.bestpractical.com
Did you check the various log files?
--
Mathieu Longtin
1-514-803-8977
On Thu, Oct 2, 2008 at 8:35 AM, Gabriel Cadieux
[EMAIL PROTECTED] wrote:
i thought i had good news to share; i came in this morning and RT didn't
greet me with a white page upon clicking a link or refreshing, but then i
the reason i notice the segfaults is because i have been tailf-ing
/var/log/apache2/error_log 24/7 for over a week, so yes.
:P
could someone please point me in the right direction regarding obtaining a
valid core dump from the segfault and performing a gdb backtrace on it to
identify the
If the error is something like:
RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for your email.
Then maybe you haven't given CreateTicket permissions to Everyone
on the particular queue.
Jasin
On 2 Oct 2008, at 13:25, Filipe José Silva
bump :(
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Gabriel
Cadieux
Sent: Monday, September 29, 2008 3:28 PM
To: RT Users Mailing List (E-mail)
Subject: [rt-users] making RT custom fields layout nicer
i attached a quick screenie of what my ticket
Mike,
The gateway page I've been testing on is
http://web.mit.edu/sturner/www/gateway/PS1/employees_home.shtml
The Update Personal Information link at the top og the left column shows
the problem in IE 7. Click on the link, then use the home link from the
ITS app to see the dialog box
Sorry, ignore my previous message - it was wrongly addressed.
Steve
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Discover RT's hidden secrets
too late. i had read it already. you're fired.
:)
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Stephen
Turner
Sent: Thursday, October 02, 2008 8:25 AM
To: Stephen Turner; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Gateway/ITS and IE dialog
Many of our users are trying to be helpful by pasting a screen shot in their
e-mail requests. When these messages become tickets in RT, the screen shot
is replaced by ...OLE_Obj... and we have no idea what it is that we are
supposed to see. I've search the web for a couple of days and I think
To all,
I've had 3.6.4 up and running for almost a year now and never noticed
this problem. I created a search to sort by due date. The results were
sorted correctly. I then downloaded the results to a spreadsheet and the
results were in ticket id order, not due date order. This
I'm totally stumped on this one ...
I added three new custom fields for users, but they are not displaying on
the user create or modify pages, although other previously created CF's
are. I have the SuperUser permission and the new CF's are definitely
enabled. No errors are being written to the
maybe try creating a new queue and enabling them for that one and see if that
works?
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of David Chandek-Stark
Sent: Thursday, October 02, 2008 12:28 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] User
David,
This will seem stupid, but did you also Apply the CF's to those
queues and do the users that want to see them have access rights to
tickets in those queues. I only ask because sometimes when it seems
impossible for a certain a problem to occur, it is usually the result of
a
Oops. OK, I see what I missed. After creating the user custom field, you
have to select it by going to Global-Custom Fields-Users.
So it works now -- whew!
Thanks,
David
Kenneth Crocker [EMAIL PROTECTED] wrote on 10/02/2008 01:37:01 PM:
David,
This will seem stupid, but did you also
Kenn,
These are User custom fields, not Ticket custom fields. Still I hope
you're right that it's simple oversight, especially since I've never
created custom fields on users.
Thanks,
David
Kenneth Crocker [EMAIL PROTECTED] wrote on 10/02/2008 01:37:01 PM:
David,
This will seem
Hi,
What do I need to edit in the User_Vendor.pm file and whats the function of
this file? Configuration too?
TIA,
Filipe
Portugal
_
From: Auch, Benjamin [mailto:[EMAIL PROTECTED]
Sent: quinta-feira, 2 de Outubro de 2008 13:31
To: Filipe José Silva Clemente;
I just added a custom field, and I'd like it to display in the default
searches, such as when you click on a queue name in the dashboard.
How would I go about doing that?
Thanks
--
Mathieu Longtin
1-514-803-8977
___
Hi Emmanual.
Would i have to change this line on each section I find with the same code
or are there only a specific section where this code has to change?
Thanks
Johann
Emmanuel Lacour wrote:
On Mon, Sep 29, 2008 at 06:21:30PM -0400, Johann Stander wrote:
Hi.
I have been trying to
On Thu, Oct 02, 2008 at 02:14:45PM -0700, JohannS wrote:
Hi Emmanual.
Would i have to change this line on each section I find with the same code
or are there only a specific section where this code has to change?
You will find only one place ;)
Hi Johann,
Sorry to jump into your thread late, but another option is to use a scrip
that fires when a ticket is taken and have it change the ticket status to
Open. If the following code syntax isn't quite right, it should be close
enough to figure out.
Scrip condition: User Defined
if
Hi.
We have created some mandatory custom fields which the users have to
fill in, but now since we create these we are unable to make use of the
quick ticket creation area.
It will not allow us to create a quick ticket because the mandatory
field is not available in this area to be completed.
Sorry i was a bit quick on the trigger and found many posts on this, but if
somebody could assist with 3.8.1 that would be very much appreciated.
Thanks :)
JohannS wrote:
Hi.
We have created some mandatory custom fields which the users have to
fill in, but now since we create these we
Hi Johann,
Scrips are created in either the Queues or Global areas under the
Configuration menu in the Web GUI. You would create it in the queue that
you want it to apply to, or, if you want this behavior in all of your
queues, as a global scrip.
I borrowed the book from the school library
I worked things out by using the rt-mailgate --debug option, which
returns the ticket number as part of its output. This is what I see in
the third line:.
,okTicket: 105Queue: Owner:,NobodyStatus: Subject:,Requestor:
# pipe stderr to rt-mailgate grab ticket ID (need to redirect stderr
in
2008/9/30 Gabriel Cadieux [EMAIL PROTECTED]:
it seems i was too quick to assume that my disabling apache's SSL
functionality worked to counter this issue;
the server just now crapped out AGAIN with the same symptoms: i clicked a
link this morning after having a firefox window open on RT all
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