On Fri 7.Nov'08 at 11:56:07 +0300, Woody - Wild Things wrote:
> Hi all,
>
> We use RT 3.8.1 (gentoo,apache2,mod perl) for use with our sales team
> for Safaris in Tanzania. We have extremely poor internet connectivity
> from Tanzania (no fibre yet) - our ISP has less transit B/W than most of
On Nov 7, 2008, at 6:45 PM, Robert Munsch wrote:
> Completely new install on a clean box, I'm afraid. No prior
> versions of
> anything. Of course, this means I don't know if I have a
> properly-working setup. Before attempting this, I COULD log in
> cleanly
> with no issues as the local R
I've been working through the available resources and am unable to get
this configuration working:
ubuntu 8.10
nginx 0.6.32 from source
rt 3,8,1 from source
I am able to get rt installed according to the docs. I'm having trouble
figuring out the init.d script to get fastcgi running and also th
Will be fixed in 3.8.2 and 3.6.8 - patches are in the repo.
On Tue, Aug 19, 2008 at 1:53 PM, Monti gmail <[EMAIL PROTECTED]> wrote:
> Hi,
>
> I added a new custom field named "Severiy" with Type "Select one value" and
> Validatione = Mandatory.
> I want SelfService ticktes to be filled with the ma
Completely new install on a clean box, I'm afraid. No prior versions of
anything. Of course, this means I don't know if I have a
properly-working setup. Before attempting this, I COULD log in cleanly
with no issues as the local RT root user, and the DB seems correct, so
that much at least I did
On Fri, Nov 7, 2008 at 9:55 AM, John <[EMAIL PROTECTED]> wrote:
> what version are you migrating from? im certain UPGRADING.mysql applies...
> it says at line 13/14:
>
> If you're upgrading RT from versions prior to 3.8.0 then you MUST follow
> instructions below.
Thanks John, I missed that RT wa
That's around near the limit of what I can pull in. While you are
probably right with it being isolated, 20 seconds does seem a little
suspect. I'm curious how much memory is being used during that call. We
have a lot of attachments which makes each record rather large at times.
If you do end u
hrm...i just pulled in a list of 47,000 RT tickets and was able to load a
single ticket after a time of about 20 seconds...seemed normal.
have you tried Set($LogToSyslog , 'alert'); as a solution?
this seems isolated to assettracker...i think...
On Fri, 7 Nov 2008, Curtis Bruneau wrote:
> Date:
John McCoy wrote:
> I do have an additional issue now that I have had a few more testers try
> this:
> Most of our non-privileged users do already exist in RT as they have
> been auto added when the were added as requesters on a ticket, this has
> created their accounts as such:
>
> Username: [EMA
On Fri, Nov 7, 2008 at 4:03 AM, JOHN ROMAN <[EMAIL PROTECTED]> wrote:
> this should be an easy fix that has to do with differences in the RT
> database you migrated from versus the one you use in 3.8.1. you'll need to
> follow these steps
>
> 1. export the database from your old RT
> 2. update t
On Fri, Nov 07, 2008 at 09:35:44AM -0800, Matt Hoover wrote:
> I know this sounds silly - but how do I remove a date? We are going to be
> using the starts field as a next action field, so we need the ability to
> remove a date after it has been set.
>
Enter a "white space", the submit.
___
I do have an additional issue now that I have had a few more testers try
this:
Most of our non-privileged users do already exist in RT as they have
been auto added when the were added as requesters on a ticket, this has
created their accounts as such:
Username: [EMAIL PROTECTED]
Email: [EMA
While my issue is not related to asset tracker, the behavior sounds
identical. It seems to be related to how RT handles search and display,
the only thing I can think of is the menu on the left, It has to
determine the first and last record and also next and prev, I think it's
doing a full
not certain it makes much sense...ive never had this problem in rt 3.4.5
with at 1.2.3..
On Fri, 7 Nov 2008, Curtis Bruneau wrote:
> Date: Fri, 07 Nov 2008 12:52:04 -0500
> From: Curtis Bruneau <[EMAIL PROTECTED]>
> To: John <[EMAIL PROTECTED]>, rt-users@lists.bestpractical.com
> Subject: Re
John McCoy wrote:
> Mike thank you very much for working so hard on this issue.
> I am happy to report that the new version does now work for SelfService
> (for me)
>
> Just an FYI for others stuck authenticating against Novell eDir and
> using the lame non-password ldap_proxy accounts I had to ma
what version are you migrating from? im certain UPGRADING.mysql
applies...
it says at line 13/14:
If you're upgrading RT from versions prior to 3.8.0 then you MUST follow
instructions below.
On Fri, 7 Nov 2008, Bryan McLellan wrote:
> Date: Fri, 7 Nov 2008 09:49:43 -0800
> From: Bryan McLell
The queries would execute fine, the problem at least in my case is it
tries to load the whole result set into memory causing oom-killer to go
on rampage. Apache will peak out, to sort of help this situation I added
a mem limit to the fastcgi handler which will basically die before
things get re
curtis:
ive played around re-executing the mysql queries related to the RT crash,
and to no avail. they execute just fine.
could this perhaps be a syslog issue like in RT? is there a seperate
control for syslogging in AT?
On Fri, 7 Nov 2008, Curtis Bruneau wrote:
> Date: Fri, 07 Nov 2008 10
I know this sounds silly - but how do I remove a date? We are going to be
using the starts field as a next action field, so we need the ability to
remove a date after it has been set.
Thanks
Matt
___
http://lists.bestpractical.com/cgi-bin/mailman/listi
Mike thank you very much for working so hard on this issue.
I am happy to report that the new version does now work for SelfService
(for me)
Just an FYI for others stuck authenticating against Novell eDir and
using the lame non-password ldap_proxy accounts I had to make the
changes you were thi
Hi Stephen;
Thanks for your response.
>> Within my sub-organization, there were recently four distinct RTs
>> running in
>> various departments. We're making an effort to unify these. So far,
>> departments have been willing to abandon their ticket databases to move.
>>
>> This is no longer the
Angelo Turetta wrote:
> Joe Mailinglists wrote:
>> Angelo, can you please send me the updated shar if it is different
>> from the one available at
>> http://people.freebsd.org/~pgollucci/rt38
>> I want to try it on a test system before I try to install it from
>> source. I luckily have enough ti
Emmanuel,
That's really good news. I'd rather wait until we upgrade than to mess
around in the code. Thanks for the info.
Kenn
LBNL
On 11/7/2008 12:34 AM, Emmanuel Lacour wrote:
> On Thu, Nov 06, 2008 at 10:24:38AM -0800, Kenneth Crocker wrote:
>> To List,
>>
>>
>> I have a user
Joe Mailinglists wrote:
> Hi Angelo,
>
> My name is Krishna...I am subscribed to too many mailing lists, hence a
> separate email address for every mailing list.
Thanks, that's a good habit (look at my address), but I nonetheless like
to know who I'm talking to. The name need not be fake, even
Angelo, can you please send me the updated shar if it is different from the
one available at
http://people.freebsd.org/~pgollucci/rt38
I want to try it on a test system before I try to install it from source. I
luckily have enough time to
play around with things.
Thanks,
On Fri, Nov 7, 2008 at 1
conversion for me and running out of mysql5 with innodb is working very
well, FWIW.
On Fri, 7 Nov 2008, Joe Mailinglists wrote:
> Date: Fri, 7 Nov 2008 11:17:47 -0500
> From: Joe Mailinglists <[EMAIL PROTECTED]>
> To: Kenneth Marshall <[EMAIL PROTECTED]>
> Cc: rt-users@lists.bestpractical.com
>
Thank you all for your suggestions.
We are using MySQL 5.0 as our database. I have no idea what full-text
indexing
with InnoDB tables means. May be I will once I start playing around with
RT. Is that
such a big of a deal?
Thanks,
On Fri, Nov 7, 2008 at 10:46 AM, Kenneth Marshall <[EMAIL PROTE
I would like to add some personal comments to Mike's response.
On Fri, Nov 07, 2008 at 03:06:26PM +, Mike Peachey wrote:
> Joe Mailinglists wrote:
> > Hi all,
> >
> > We've been using Horde+whups system for helpdesk in our University
> > for the past 3 years. We recently upgraded it from a v
Hello everyone. I was looking through the archives and came across the
following. It looks like we are having the same problem and I was wondering if
a solution was ever found.
Thanks in advance,
Kenny Seever
Innovative Networks, Inc.
Original Message…:
Hi all,
I managed to tra
Sounds exactly like the issue I have, I think something is trying to get
all those records, I tried to trace it but with no luck, I think it may
be related to the back/next links on the ticket display page. It's
checking each record for something, This is ok with small results but
crashes with
well, just as i thought the RT slowness issue had been resolved,
assettracker
is now dying when loading a ticket out of a large list.
example: clicking "all assets" enumerates a 9000 row list fine,
but clicking on any element in the list will crunch for a while
then die with a 500 error.
smalle
On 2008/11/7 Joe Mailinglists <[EMAIL PROTECTED]> wrote:
> Hi all,
>
> We've been using Horde+whups system for helpdesk in our University
> for the past 3 years. We recently upgraded it from a very old version and
> everything got hosed. We are planning to move to a better ticketing system
> that
Joe Mailinglists wrote:
> Hi all,
>
> We've been using Horde+whups system for helpdesk in our University
> for the past 3 years. We recently upgraded it from a very old version and
> everything got hosed. We are planning to move to a better ticketing system
> that is more stable and can be upgra
On Fri, 07 Nov 2008 09:51:37 -0500, Vetter, Isaac A <[EMAIL PROTECTED]>
wrote:
> Hi All,
>
> Within my sub-organization, there were recently four distinct RTs
> running in
> various departments. We're making an effort to unify these. So far,
> departments have been willing to abandon their tic
Hi All,
Within my sub-organization, there were recently four distinct RTs running in
various departments. We're making an effort to unify these. So far,
departments have been willing to abandon their ticket databases to move.
This is no longer the case. So, I'm looking at "unifying" two separate
Robert Munsch wrote:
> Quick question: if I try the new .07_1, and get this on login (whether as
> root or as a user in AD):
>
> Undefined subroutine &RT::Authen::ExternalAuth::UserExists called at
> /opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth
> l
Hi all,
We've been using Horde+whups system for helpdesk in our University
for the past 3 years. We recently upgraded it from a very old version and
everything got hosed. We are planning to move to a better ticketing system
that is more stable and can be upgraded later without breaking the exist
Hi,
I have searching new plugins for RT to build new reports.
do you know where I can obtain them?
thanks a lot,
ALBERTO VILLANUEVA VAL
Consultor
Altran Technologies
ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022 Madrid
Tel : + 34 9
Sure.
My problem was that I didn't know that another scrip is taking care of
the auto replies. So I identified the script using the syslog logging
- it's quite simple to see, as it it writes the name of the scrip and
then informs you that it sent out an email. Next I edited the scrip,
and changed
database is empty. this is a fresh install on new server.
On Fri, Nov 7, 2008 at 2:19 AM, Mike Peachey <[EMAIL PROTECTED]>wrote:
> Aaron Zuercher wrote:
>
>> I'm still getting the same error:
>> Can't call method "SetDisabled" on an undefined value at
>> /opt/rt3/bin/../lib/RT/User_Overlay.pm li
Hello Again
Maybe my problem is about permission model, i must read it again. Because i
need that a user can "Reply to Tickets" and view properties, but on all
configurations that i have the users can modify the "Basics" of every Ticket
on his own queue.
My permission model is as follow:
Global->
Allan Eising wrote:
> Hi,
>
> I've fixed the problem myself.
> Please disregard this mail.
Could you tell us what the problem/fix was for the benefit of others who
may want to use this scrip?
--
Kind Regards,
__
Mike Peachey, IT
Tel: +44 114 281
Hi,
I've fixed the problem myself.
Please disregard this mail.
Allan
On Fri, Nov 7, 2008 at 1:40 PM, Allan Eising <[EMAIL PROTECTED]> wrote:
> Hi there,
>
> I am setting up my first RT system, and I ran into the scrip
> http://wiki.bestpractical.com/view/OnCreateAutoReplyException . The
> script
congratulations Thomas, this was the problem!
RT is humming along nicely now. ill add this under performance tips in the
wiki :)
John Roman
Lexmark Intl.
- Original Message -
From: "Knaupp, Thomas" <[EMAIL PROTECTED]>
Date: Friday, November 7, 2008 7:36
Subject: Re: [rt-users] RT 3.8
Hi John,
> im using RT 3.8.1, and have googled this issue extensively to no avail.
>
> RT 3.8.1 migrated from 3.4.5
> mysql 5 upgraded from mysql4 with both the RT updates
> as well as the UPDATE.mysql schema updates applied apache 2.x
>
> loading a merged ticket takes on the order of 1-2 minutes
Hi there,
I am setting up my first RT system, and I ran into the scrip
http://wiki.bestpractical.com/view/OnCreateAutoReplyException . The
script looked like what I was looking for, so I've implemented it as
per the instructions on the wiki.
It does not work however. Emails in the @exceptionList
I know it has been said in other posts, but I wanted to make a clear
statement to the mailing lists that at NO time should people use any of
the following versions of RT::Authen::ExternalAuth -
0.06_01
0.06_02
0.06_03
0.06
If you use them you risk corrupting the User information in your RT
databa
lars,
good idea. MySQL query logs show im pulling alot of info from various
different tickets (of course, lusers love to merge.) curious if caching might
help the situation, as precaching and output buffer adjustments to fcgid are
now causing page render's to be lightning fast.
anyone
-
Bryan,
this should be an easy fix that has to do with differences in the RT database
you migrated from versus the one you use in 3.8.1. you'll need to follow these
steps
1. export the database from your old RT
2. update the schema using the information contained in the UPGRADING.mysql
file
Mike Peachey wrote:
> Aaron Zuercher wrote:
>> I'm still getting the same error:
>> Can't call method "SetDisabled" on an undefined value at
>> /opt/rt3/bin/../lib/RT/User_Overlay.pm line 1087.
>>
>> I installed over the top and recieved that error. so then I remove the
>> RT_AUTH dir from the p
John McCoy, Jr wrote:
> I have been setting up RT 3.8.1 on RHEL5 with v0.06_02 this is working
> fine for privileged user login. However I get no log entries for it even
> being tried when a user tries to login to SelfService. I'm hoping I've
> just missed some easy config setting for this.
>
>
On Fri, Nov 07, 2008 at 10:48:34AM +0100, Torsten Brumm wrote:
> Hi Richard,
> not done this till now, but i think if you strip up the css this will offer
> you a better performance. But not sure if someone else did this already.
>
RT already concatenate css in to one css file with CSS::Squish. I
Hello,
I'd like to modify the requestor when a new ticket is created. I'm trying
next, but I'm not sure:
***
Condition
-
User-defined
Action
--
User-defined (should it be "Create Ticket"??
Template
empty
Custom condition
--
Hi Richard,
not done this till now, but i think if you strip up the css this will offer
you a better performance. But not sure if someone else did this already.
Torsten
2008/11/7 Woody - Wild Things <[EMAIL PROTECTED]>
> Hi all,
>
> We use RT 3.8.1 (gentoo,apache2,mod perl) for use with our sale
On Fri, Nov 07, 2008 at 09:36:46AM +0100, Michael Bieniek wrote:
> Hi,
> is it possible to enable SelfService in RT 3.8.x or must i install modules
> to enable it? If it is so, can anybody say me whitch modules i have to
> install for this? Has anyone expirience with with SelfService on 3.8?
>
Se
Hi all,
We use RT 3.8.1 (gentoo,apache2,mod perl) for use with our sales team
for Safaris in Tanzania. We have extremely poor internet connectivity
from Tanzania (no fibre yet) - our ISP has less transit B/W than most of
you have to your homes! and 800ms latency. It is therefore important to
u
Hi,
is it possible to enable SelfService in RT 3.8.x or must i install modules
to enable it? If it is so, can anybody say me whitch modules i have to
install for this? Has anyone expirience with with SelfService on 3.8?
Best regards
Michael
-
Hallo,
ist bei RT 3.8 bereits eine Se
On Thu, Nov 06, 2008 at 10:24:38AM -0800, Kenneth Crocker wrote:
> To List,
>
>
> I have a user that wants to know if I can change RT to allow that last
> Queue Selection from the "New Ticket" option (in the upper right hand of
> the screen) to STAY as last selected until changed. Her rea
Aaron Zuercher wrote:
> I'm still getting the same error:
> Can't call method "SetDisabled" on an undefined value at
> /opt/rt3/bin/../lib/RT/User_Overlay.pm line 1087.
>
> I installed over the top and recieved that error. so then I remove the
> RT_AUTH dir from the plugins folder and reinstall
Robert Munsch wrote:
> Quick question: if I try the new .07_1, and get this on login (whether as
> root or as a user in AD):
>
> Undefined subroutine &RT::Authen::ExternalAuth::UserExists called at
> /opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth
> l
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