Kevin Murphy wrote:
> Hi RT List,
>
> I attempted installing with CPAN, but that resulted in:
>
>
>
> Warning: Cannot install RT::Authen::ExternalAuth, don't know what it is.
>
> Try the command
>
> i /RT::Authen::ExternalAuth/
>
> to find objects with matching identifiers.
>
I don't know
Thanks very much, Ruslan.
On 19 Nov 2008, at 2:30 pm, Ruslan Zakirov wrote:
> As you're on mysql 4.1.x and RT older than 3.8 then you should
> dump/load data using binary character set to avoid any data
> conversions.
OK, so that's:
mysqldump --default-character-set=binary ... > dump.sql
yes?
We were formerly running RT 3.6.1 and are now running RT 3.8.1,
generally a good experience, but there is one small 'issue' I am
wondering about:
When creating a ticket the CC (and presumably AdminCC field too) accepts
a comma-delimited list of either email addresses or user login names,
even thou
whenever i try to list the user rights under a group, RT churns for a bit
and spits out this error:
RT::Group::Privileged Unimplemented in HTML::Mason::Commands.
(/opt/rt3/share/html/Elements/ShowUserConcise line 52)
this is a 3.4.5 to 3.8.1 upgrade with mysql 5 and apache 2.2 using fcgid.
bo
Hello list,
I've been having Issues(tm) with my LDAP auth. I've only just checked
and my predecessor has the DC running at Win2k Native functionality...
not Win2k3.
Would this affect ExternalAuth's ability to do proper LDAP lookups
against AD?
There're no NT or Win2k machines anywhere on
We have a helpdesk that's going to giving out tickets to our Engineers.
They are looking for a way to have pretty much the quick search box but
instead of queues it would have the Engineering staff. That way they can
easily see that I have 876 tickets and can't take anymore.
Has anyone formed a qu
Robert Munsch wrote:
> Hello list,
>
>
>
> I’ve been having Issues™ with my LDAP auth. I’ve only just checked and
> my predecessor has the DC running at Win2k Native functionality… not Win2k3.
>
> Would this affect ExternalAuth’s ability to do proper LDAP lookups
> against AD?
>
>
>
> The
I have been noticing when replying or creating a ticket via email is taking
anywhere from 10 to 15 mins to get through and post into rt and send the
corresponding email out. I have the fetchmail daemon set to poll every15
secs set daemon 15 so i am not sure where to go from here with this. The
ser
I'm not sure how many engineers you have, but have you considered giving the
Helpdesk dashboards for each Engineer? That way they can click on your name
and see all your tickets?
From: [EMAIL PROTECTED] on behalf of matt wells
Sent: Thu 11/20/2008 12:19 PM
To:
Run it in debug mode, like the following as an example. That may
reveal the problem.
echo this is a test ticket | /opt/rt3/bin/rt-mailgate --queue help
--action correspond --url https://ticket.company.net --debug
On Thu, Nov 20, 2008 at 12:24 PM, jacharbonneau <[EMAIL PROTECTED]> wrote:
>
> I ha
Have just run a test and it seems like it is taking longer for a reply
to ticket to go through than it does for an initial create it took a
minute for the create and 10 minutes for reply
-Original Message-
From: Asif Iqbal [mailto:[EMAIL PROTECTED]
Sent: Thursday, November 20, 2008 12:31
Ok, narrowing this down.
Have a user "rtbind" with the creative password "tickets." Running
ldapsearch from the command line with this user's credentials gets me
results as expected.
Logging in to the web interface using this same user and password gets
me
[Thu Nov 20 18:13:23 2008] [d
I recently purchased RT essentials (the O'reilly book) and read through
it. I intend to migrate the company I just started at away from Remedy,
and Kana to RT.
Currently we use kana for email support and this will be the first part
of the migration, foot in the door so to speak.
The way I would
You might try starting here: http://wiki.bestpractical.com/view/DailyStat
Either just using the email report, or figuring out how to adapt the query
for use in an Advanced Search to create a dashboard as per Helmuth.
--
Cambridge Energy Alliance: Save money. Save the planet.
_
Thanks Mike,
I did follow as per instructions with 'perl Makefile.PL', 'make', and
'make install'. I just reported here up until my first error as I
assumed the next error was related to the first reported. Anyway, I
continued on to edit the /opt/rt3/etc/RT_SiteConfig.pm by adding 'Set(
@Plugins,
I am trying to set up RT such that it auto ads ldap users to a group
and makes them privileged but ONLY ldap users, everyone else stays
default unprivileged.
Is there an easy way to do this?
Thanks,
Jonathan
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Hi Matt,
I have done this by modifying the quick summary box. You can see the
results and grab my files at:
http://elementalmarkup.com/ramblings/rt-owner-summary
Unfortunately, I have no idea if this will work in all settings... A while
ago, one other RT-User subscriber tried to use the files
Trying to simulate this via ldapsearch but can't figure it out. All the
docs I see say that 'userpassword is only accepted for auth, and
unicodepwd is not readable by ldap.' I was hoping to run an ldapsearch
to retrieve a given user's password to see where this is breaking, but
I'm not sure how.
To All,
We are trying to run perl program using API. It won't let us create any
tickets. We keep getting an error saying we don't have privileges to
create tickets in the queue we are trying this on.
First question, when using API, what user are we signed in on?
RT_System? If s
It appears Kevin that you do not have Net::LDAP installed based on
your error messages below.
Make sure you have installed the Net::LDAP modules and any others that
it needs and you should
get further.
- Brian
On Nov 20, 2008, at 1:38 PM, Kevin Murphy wrote:
> Thanks Mike,
>
> I did follow
Has anyone managed to edit the bookmarks query? I just want to make
the star the first column,
but am running into problems in 3.8.1. If one clicks the nodelet
title, and then edit search,
the Query is hard-coded to the ids of one's bookmarks, but the Format
is populated as one would
expect. If one
Maybe this is a dumb idea, but... you might want to DL the 3.8.1 source,
unzip/untar it, and in the build dir do a
# make testdeps
Even if you're not building from source, this should give you a nice
report on what perl modules you're missing or are below the required
version.
-
Thanks Brian,
I did run 'cpan > install Net::LDAP' after seeing that error and I
thought it installed... but I just learned how to use 'instmodsh' to
list all the perl modules, saw it wasn't there, and ran the install
again... where I saw it failed on 'make' do to an additional module I
chose 'yes
Hi Kenn,
We have a script that sometimes creates tickets in RT using the perl
API, by doing something like:
# If we have an RT user's name or email address:
# - Of course this user must have 'CreateTicket' rights.
my $CurrentUser = RT::CurrentUser->new;
$CurrentUser->LoadByName('RTName'); # Or
help me ! trungthangvn2004 : i don't haven't
Trân trọng.
NGUYEN TRUNG THANG
TELECOM DEPT.
VINASHIN MEDIA CORPORATION
A: 26/72 Nguyen Trai, Hanoi, Vietnam
T: +844.274 (ext 848)
M: +84 936 812 338
Y: trungthangvn2004
W: www.vinashin-media.com
__
test
Trân trọng.
NGUYEN TRUNG THANG
TELECOM DEPT.
VINASHIN MEDIA CORPORATION
A: 26/72 Nguyen Trai, Hanoi, Vietnam
T: +844.274 (ext 848)
M: +84 936 812 338
Y: trungthangvn2004
W: www.vinashin-media.com
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