Hi All
Im running rt3 3.8.1 on FC 7 with mysql 5.0.67
I tried this morning to do a ticket search and i noticed that when i click on
calendar so i can enter search dates it comes up blank
also if i try any search critera and enter tem in to the add search box the
whole page returns blank.
Hi, I'm trying to install RT (with Postgres and LDAP backends). I
have gotten it working with Postgres so far, but I'm now quite stuck
on the LDAP integration. Here is the snippet from RT_SiteConfig.pm
for LDAP:
Set($WebExternalAuth , '1');
Set($WebFallbackToInternalAuth , '1');
gwen wrote:
Hi, I'm trying to install RT (with Postgres and LDAP backends). I
have gotten it working with Postgres so far, but I'm now quite stuck
on the LDAP integration. Here is the snippet from RT_SiteConfig.pm
for LDAP:
Set($WebExternalAuth , '1');
Set($WebFallbackToInternalAuth ,
On Thu, Dec 4, 2008 at 9:41 AM, Mike Peachey [EMAIL PROTECTED] wrote:
Unless you are also using an apache authentication method, you shouldnt
have WebExternalAuth on.
That made that error go away, thanks! Now to actually get this to
query the LDAP backend right...
(It's always something
gwen wrote:
On Thu, Dec 4, 2008 at 9:41 AM, Mike Peachey [EMAIL PROTECTED] wrote:
Unless you are also using an apache authentication method, you shouldnt
have WebExternalAuth on.
That made that error go away, thanks!
I will add that to the wiki page.
--
Kind Regards,
I have install RTx-Tags-0.08 and it looks to be working correctly.
I added the TagCloud option to $HomepageComponents but It just displays
and error.
could not find component for path 'TagCloud'
Anyone running this successfully and know where the problem may be?
Thanks.
On Thu, Dec 04, 2008 at 03:52:50PM +0100, Stefan Maier wrote:
Hi,
is it possible to change the RT at a glance page for a group of users
at once?
You have to script it, Rt at a glance is only a global or per user
setting.
In 3.8, Dashboards may help to design the homepage based on a common
The problem is that like .07, I forgot to include the homepage component in .08.
I have .10 ready for release, but was hoping Leon Brocard would incorporate my
patches to HTML::TagCloud first.
If you want it right now, it'll be at the URL below for awhile:
http://cambenergy.org/TagCloud goes in
Thanks. Working fine now.
-Original Message-
From: Jerrad Pierce [mailto:[EMAIL PROTECTED]
Sent: 04 December 2008 15:11
To: Alex Young
Cc: RT Users
Subject: Re: [rt-users] RTx-Tags-0.08 error on homepage
The problem is that like .07, I forgot to include the homepage component
in .08.
I
Jesse Vincent wrote:
On Wed, Oct 08, 2008 at 11:42:45AM -0400, Todd Chapman wrote:
Stefan,
I have never seen that error. Are you running mod_perl or fastcgi?
That looks like the old problem we had with serialized records in the
session and fresh server processes that had never
On Thu, Dec 04, 2008 at 04:49:40PM +0100, Dando - Email.it wrote:
Jesse Vincent wrote:
On Wed, Oct 08, 2008 at 11:42:45AM -0400, Todd Chapman wrote:
Stefan,
I have never seen that error. Are you running mod_perl or fastcgi?
That looks like the old problem we had with
I am using RT3.6.5
Users can login and search. When they click on a ticket number they
have to login again before they can edit the ticket.
Is there a configuration change I can make to stop this from happening?
___
Should this be added to the bug tracker for RT? Seems like it's not just
me having a problem with it.
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Alex
Young
Sent: 27 November 2008 10:15
To: Matt Hoover
Cc: RT Users
Subject: Re: [rt-users] Including RTFM articles in RT
Ok, I have been trying to figure this out for the past week. Simple problem
we have many customers that share the same queue (support), now some of our
larger customers want to be able to group their users so that they can view
all their own tickets generated by anyone in their company.
I can
Jason,
I can think of only 1 way. It would mean finding some way to get all
members of a group listed as the Requestors for each ticket in the
queue. Then you grant ShowTicket to the Requestor role only. I'm not
sure how to get all of the members of a certain group included as
Hey all (and Mike),
Despite a
Set(@Plugins, qw(RT::Authen::ExternalAuth));
As the first (non-comment) line in SiteConfig, it seems like ExtAuth is
not being used. Log files show internal handlers trying to process my
login: there's no mention of even a passing thought towards trying
On Thu, Dec 4, 2008 at 1:13 PM, Kenneth Crocker [EMAIL PROTECTED] wrote:
Jason,
I can think of only 1 way. It would mean finding some way to get all
members of a group listed as the Requestors for each ticket in the queue.
Then you grant ShowTicket to the Requestor role only. I'm not
On Thu, 04 Dec 2008 13:29:33 -0500, Jason p [EMAIL PROTECTED]
wrote:
On Thu, Dec 4, 2008 at 1:13 PM, Kenneth Crocker [EMAIL PROTECTED]
wrote:
Jason,
I can think of only 1 way. It would mean finding some way to get
all
members of a group listed as the Requestors for each
Jason,
I agree with Stephen. I was only trying to address the method by which
only a group of Requestors could see their tickets only in a queue. Yes,
you would have to write some scrips to add group members to the
Requestor role of the ticket AND, as Stephen mentioned, you would have
Did you restart apache after changing RT_SiteConfig.pm?
Keith McDermott
Desktop Support Specialist - PCN
Physics Department, Purdue University
Web:http://www.physics.purdue.edu/pcn
E-mail: [EMAIL PROTECTED]
Phone: (765)496-2202
Address:525 Northwestern Avenue
West Lafayette, IN
Would it be possible to customise the SelfService search to display
tickets with Requestors from the same email domain (assuming all
Requestors from the one company use the same domain)?
Gordon
Jason p wrote:
Ok, I have been trying to figure this out for the past week. Simple
problem we
Many, many times. Not just restart: stopped it completely, wiped out
the plugin, reinstalled it, started apache.
Nothing.
Rob Munsch
IT Administrator
http://www.PhillyCarShare.org
Our wheels. Your freedom.
215-730-0988 x131
-Original Message-
From: Keith A
Im having this same problem, Im not sure I understand the solution though?
What do I need to change back, and change back to what? Im just confused, and
whatever it is, it seemed to fix it for Thomas, so I would love to fix it
myself :-)
Thanks
- Original Message
From: Knaupp, Thomas
Hello,
Reading http://wiki.bestpractical.com/view/ClickableLinks , it seems to
reference paths/files for 3.4 that don't exist in 3.8.x. Anyone have an
update to this method? I'm generating tickets from a system that sends
an email alert that contains multiple links to affected systems, and
Robert Munsch.vcf Reading
http://wiki.bestpractical.com/view/ClickableLinks , it seems to reference
paths/files for 3.4 that don't exist in 3.8.x. Anyone have an update to this
method? I'm generating tickets from a system that sends an email alert that
contains multiple links to affected
Hi. So I've just installed RT 3.8.1. I've never used RT before
though I did install RT 2 a couple of years ago for somebody.
My boss asked me how can we make it so that each ticket includes some
custom information fetched from a separate database.
For example, circuit id, from a list of all
Look at Active_MakeClicky in RT's config. Please, update the wiki page.
On Fri, Dec 5, 2008 at 2:16 AM, Robert Munsch [EMAIL PROTECTED] wrote:
Robert Munsch.vcf Reading
http://wiki.bestpractical.com/view/ClickableLinks , it seems to reference
paths/files for 3.4 that don't exist in 3.8.x.
Oh. Well, look at that.
I'll add this info to the wiki now.
Thanks!
Rob Munsch
IT Administrator
http://www.PhillyCarShare.org
Our wheels. Your freedom.
215-730-0988 x131
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf
Of Ruslan
I'm having issues with large tickets taking a while to load. FF3, IE7
and Links all show the symptoms where there will be long pauses
between tickets being displayed
RT 3.8.1 (source build) on Ubuntu intrepid amd64, with fast-cgi
mysql-server 5.0.32-7etch5 on Debian etch x86, with huge.cnf
on
I had this problem about a month ago. Search the archives for: Apache
Session locking taking a while
You should see some info on a possible fix.
Thank you,
Micah Gersten
onShore Networks
Internal Developer
http://www.onshore.com
Bryan McLellan wrote:
I'm having issues with large tickets
On Thu, Dec 4, 2008 at 5:07 PM, Micah Gersten [EMAIL PROTECTED] wrote:
I had this problem about a month ago. Search the archives for: Apache
Session locking taking a while
You should see some info on a possible fix.
Thanks, yes. Although, that seems like a hack of some kind. The select
lock's
Could you check if ShowMessageStanza from 3.8 repository [1] improves
situation? See also comments below.
On Fri, Dec 5, 2008 at 4:21 AM, Bryan McLellan [EMAIL PROTECTED] wrote:
On Thu, Dec 4, 2008 at 5:07 PM, Micah Gersten [EMAIL PROTECTED] wrote:
I had this problem about a month ago. Search
32 matches
Mail list logo
